Responsible for all aspects of pre-sales support of partners or customers on relevant Company products and solutions Preparation of specifications and documentation based on the requirements from the partner or customer Works cohesively across multiple departments (internally & externally) to ensure that expectations and performance goals are met in a timely and professional manner. Constructs and performs technology and/or customer specific training courses. Interaction with managers and engineers and partners (dealers, design organizations) on the application of Company products Make presentations to represent solutions and product features Request partner give estimated volumes , based on the experience of previous years for projects realized ,to make predictions.To meet with partners to discuss the interaction if you encounter a possible project To discuss pricing politics for projects To develop a scheme of interaction with partners during the implementation of the project, technical aspects and other surrounding things according project pipeline implementation

Facilitate the definition of project scope, goals and deliverables Define project tasks and resource requirements Develop full scale project plans Assemble and coordinate project staff Manage project budget Manage project resource allocation Plan and schedule project timelines Track project deliverables using appropriate tools Provide direction and support to project team Close collaboration with Service Partners to achieve SLA Constantly monitor and report on progress of the project to all stakeholders Present reports defining project progress, problems and solutions Implement and manage project changes and interventions to Achieve project outputs Project evaluations and assessment of results

Responsible for leading the Assigned Account Team ensuring all contractual obligations are met to create an industry leading Total Customer Experience. Account Support Manager (ASM) is responsible for overall Mission Critical /MC/ contracts and will coordinate and integrate MC support into the IT processes and act as the prime interface for MC contract. The ASM will work as a leader of the Service Management team , coordinating the roles and responsibilities of all other members of the HP Customer Support Team and aligning them with the business objectives and service level commitments supported critical IT services. The ASM will orchestrate the overall delivery of service from the extended team to ensure that Customer gain real business benefit from the overall MC contract; and is responsible for co-ordinating the support that HP will offer to help Customer» plan and manage changes to the supported platforms to support changing business requirements and updates to the technology solution.

Hewlett - Packard. Imaging and Printing Group /IPG/ Solution Architect, IPG and Personal Computers Technology Consultant .Be the leading IPG and Personal Computers technical presales resource for defined accounts/deals and help to close customer deals Design customer solutions based on customer assessment and needs Leads assessment and designs technical solution for MPS customers Ensure seamless integration and solution fulfils customer needs Meeting/exceeding customer satisfaction expectations Maintain highest level of technology knowledge Develop key understanding of assigned customer/industry business Manage relationship with 3rd party solution component providers Provides feedback and guidance to internal product and solution teams Integrated in account management team, reaching high customer satisfaction level within or outside the company and achieving high business growth targets winning back market share from competitors and bringing incremental revenue.

Hewlett - Packard. Technical Marketing Engineer .Help close major account deals by providing expertise and guidance to design customer printing solutions across IPG and Personal Computers business offering. Establish and manage a professional working relationship at various levels to understand customer needs and requirements in order to deliver professional systems/solutions consulting based on deep technical know how and understanding. Cooperation with IPG CARs in supporting key customers for HP Russia. Maintain the balance between delivering customer delight and meeting commercial goals, build the "partnering" relationship, and apply a consultative sales technique to work with customers.

Hewlett - Packard. Customer Engineer , Response Center Engineer. Manage service calls for repair , configure and installation HP equipment - HP PCs, HP SERVERS ,HP Networking products in the office and on site. Solving problems on the phone and escalation problems to European Response Center

Moscow Radio and Electronic Factory. Computer Service Engineer. Repair and maintenance of computers and peripherals. * 1. Languages English - fluent German - intermediate Russian - native * 1. Skills CompuServe (Windows, Word, Excel, Access)