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Was today at 18:11

Female, 42 years, born on 22 May 1983

Moscow, metro station Tverskaya, not willing to relocate, prepared for business trips

Customer service manager\ exhibition project manager\ Guest Relations

180 000  in hand

Specializations:
  • Sales manager, account manager

Employment type: full time, part time, project work/one-time assignment

Work experience 17 years 7 months

November 2023currently
2 years 6 months
Winners Hub Commercial Brokers
General relationship director
Searching start-up projects and finding investors, partners, build up strong relationships between the companies. Organizing business meetings and participation in it. Working on condition of agreements.
August 2017March 2023
5 years 8 months
Government of Moscow Information analytical center complics of build construction
Senior specialist
Business event organizer (forums, conferences, seminars, congress, exhibitions). I was organizing commercial events for outside companies. Also arranged several events with my speakers events in the Yaroslavl Russian Federation. I have huge experience in business negotiations, meetings, presentations of my events concepts to involve VIP clients, TOP companies. Success in developing event programs for government plans
June 2016January 2017
8 months
Аналитический Центр при Правительстве Российской Федерации

Moscow, ac.gov.ru

Government Organizations... Show more

Financial manager/ Adviser in administration of business events organisation
1.
October 2015April 2016
7 months
Vdnh

Moscow

Government Organizations... Show more

Executive specialist
1. Realization of exhibition Flowers 2016. 2. Maintenance old contacts on client base. 3. Creation of the client base on the new companies. 4.Business correspondence (mainly with foreign clients) 5. Business negotiations with holders of the companies, lead managers. 6. Sales of exhibition areas 7. Sharing in workings out of development strategies of business of the company. 8. Conducting databases. 9. Telephone conversations. 10. Document circulation (conclude the contracts, making invoices)
January 2010May 2011
1 year 5 months
Jumeirah Group, LHW, Burj Al Arab Hotel
Guest Relations Manager
- Carry out with comprise providing hospitality and operational support services to internal guests. - Making check-in and check-out procedures for the guests, posting bills, verification of credit cards, preparing handover for colleagues, updating guest profiles, checking traces. - Providing to the guests information regarding hotel facilities and making reservations (SPA treatments, restaurant, car hires). - Coordinating working processes with different departments. - Servicing suites, making set up, arranging special amenities. - Handling negative situations and solve problems, making meetings with guest during them staying at the Hotel, manage and coordinate all working process to make guests happy and made them staying in Resort maximum pleasant. - Taking care of each person no mater if it is VIP or regular guest. - Understand guest’s needs and which product or activity guests are interesting in. - Ensures prompt, courteous and accurate service to all guests, so as to maximize guest satisfaction. - Ensures an efficient arrival and departure formality for all guests. - Ensures all guests are welcomed, greeted by name and escorted to their villas on arrival. - Solving problems and handling difficult situations and guest complains. Etc.
June 2009January 2010
8 months
Sun Resort Ltd
Guest Relations Officer
- Handling negative situations and solve problems, making meetings with guest during them staying at the Hotel, manage and coordinate all working process to make guests happy and made them staying in Resort maximum pleasant. - Taking care of each person no mater if it is VIP or regular guest. - Understand guest’s needs and which product or activity guests are interesting in. - Ensures prompt, courteous and accurate service to all guests, so as to maximize guest satisfaction. - Ensures an efficient arrival and departure formality for all guests. - Ensures all guests are welcomed, greeted by name and escorted to their villas on arrival. - Responsible for adherence to all statutory requirements and ensures all records and documents are maintained as per the standards, policies and procedures. - Ensures all special guest requests are met, within moral and ethical norms. - Responsible for smooth and efficient operation of yachts and speedboats. - Ensures smooth, efficient and timely luggage service operation as per resort’s standards, policies and procedures. - Ensures smooth, efficient and timely buggy service operation. - Ensures guest privacy, security and safety in the resort. - Ensures proper flow of communication within the Department and with other Departments. - Establishes proper office filing system. - Is prepared to work flexible hours and at weekends if required. - Works closely with the Reservations team. - Actively elicits guest preferences and feedback regarding resort services and ensures action is initiated on the same to maximize guest satisfaction. - Handles difficult situations effectively. - Maintains professional, close contact with travel agents, guests and competition to earn goodwill and incorporate recommended changes in services and amenities. - Directs the organization of work within the department including the assignments, time schedules and vacations.
January 2008January 2009
1 year 1 month
National Trade Association
Exhibition Project Director
Working out of standard documents for exhibition realization, price policy definition, database creation, search and attraction of clients. Strategy working out on attraction of clients. Signing of contracts. The decision of organizational questions. The organization and project realization. Work with the key companies, attraction of partners and sponsors on Festival "FOOD-SHOW". Document circulation conducting - processing of contracts, with the subsequent conclusion, invoicing and closing documents on accounts department means. The organization of arrival, departure of exhibitors, making decision of organizational questions at-sight action realisations. Decisions of questions on building. Was handled organization process for arrivals and departures of the companies-participants on territory of “Gostiniy Dvor” Moscow. Processing of entering demands for additional services, the conclusion of supplementary agreements, the invoicing control. Information gathering in the exhibition guidebook. Solving and making decisions of conflict situations. Was working with companies such: Uniliver, Campbels, ElectroLux, Procter&Gamble, Phillip Morris, Coca Cola, Moulinex, etc. Also have my own databases of Russian markets.
November 2007January 2008
3 months
Business to Business Production Group (Central Europian Exhibitions)
Producer of business forums
The market analysis on subjects (Retail. HoReCa); Revealing of a problematics and working out of the basic theme; Drawing up of the business program 4. Search and study key acting; The decision of organizational questions (creation of breadboard models for booklets....)
December 2006November 2007
1 year
MVK (International Exhibition Holding)
Exhibition Project Manager/ Account Manager
1. Realization of exhibition РОСУПАК-2007 2. Maintenance old контаков on client base. 2. Creation of the client base on the new companies. 3. Business correspondence (mainly with инистранными clients) 4. Business negotiations with holders of the companies, lead managers. 5. Adjustment of cooperation with collective соорганизаторами, associations, confederations (the packing industry). 6. Sale выставочних the areas 7. Sharing in workings out of tactical development strategies of business of the company. 8. Conducting databases. 9. Telephone conversations. 10. Document circulation / clerical work.
August 2006December 2006
5 months
Publishing House - Otraslevie Vedomosti
Exhibition project coordinator of the company
The organization of participation of the company in exhibition projects. Negotiating with organizers of exhibitions. Conducting the schedule of exhibitions, the congresses, seminars, conferences... The Documentation: agreements, agreements... Registration of accreditations on sharing in conferences, exhibitions... Realization of importation/export of advertised production.
February 2002September 2005
3 years 8 months
Moscow State Univercty of Economics Statistics and Informatics
The methodologist of chair "Human resourses"
Documentation conducting, personnel selection, carrying out of lectures and seminars, formatting, editing of the scientifically-methodical literature, and as its writing, drawing up of schedules (lectures, seminars, sessions); high speed of the press (in Russian and English apportions), competent speech. Ability to work under pressure, high ability to handle stress, specificity of work with students and teachers.

Skills

Skill proficiency levels
Advanced level
Английский язык
Деловая коммуникация
Деловая переписка
Деловое общение
Организаторские навыки
Организация мероприятий
Навыки переговоров
Навыки межличностного общения
Организация совещаний
Medium level
Международные контакты

Driving experience

Driver's license category B

About me

Excellent knowladge of Computer: Microsoft Office (Word, Excel, Access, Visio-2003, OutLook, Internet...), Opera System (cashering, builling, check-in, check-out, updaiting guest profiles, making accompany and sharint, transfer transactions etc.). Professional qualities: Excellent communicative and organising abilities, high working capacity, responsibility, aiming at result Personal qualities: great communicative skills, decency, purposefulness, dynamism, aspiration to develop, responsibility, organisation, punctuality.

Higher education

2005
Higher education
Moscow State Univercity of Economics, Statistics and Informatics (MESI)
corporate management, diploma

Languages

Russian — Native

English — C1 — Advanced

Professional development, courses

2008
English cources
BKC, Sertificate
2006
English First cources of english
English First, Sertificate

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia, UAE

Desired travel time to work: Up to one hour