- Best Banking Innovation Award 2023 Fintech Awards Russia - Banking innovation Award 2023 - Fintech Awards Russia. - CX innovation of the year - The Global Loyalty and CX awards (Dubai) 2023 https://loyaltyglobeawards.com/winners Digital Retail Business Department - leading "digital offices" project from scratch; The project started from the idea "to implement video self service devices" In order to bring Banking services to the customers in the far away locations. - we did a market research, created a "wooden" prototype and invited potential customers to use our solution; - according to the research we created the business and technical requirements, and found a reliable supplier, who made a brand new product for us; - we developed all the processes, including risk mitigations, complince, security etc. and passed many other challenges in order to start the process. - we made a financial P&L model and found the budget for the Pilot; - we implimented payments, card issuing, video consulting and many other services; - first two digital offices installed in Moscow and Izhevsk; - now we are working on the roll-out phase! This is first such Project in the market!

General management of new Business line. Distribution of GRG Banking products for RF market. - Successful market entry strategy implementation (VTB Bank, Post Bank, Rosbank, Alfa-Bank, Far Eastern Bank, Tinkoff Bank, MTS Bank and others); - New Brand in the Russian market (GRG Banking Equipment (HK) Co.Limited. China, Guangzhou); - >$56M Revenue since the Project started (Mid. 2016); - Service infrastructure development to support high quality warranty and additional services; - Innovative projects implementation; "Banking & Financial Systems", Group of Companies

- Responsible for Sales and Business Development for Russia major customers. Managing relations with Citibank, Rosbank (SG group) UniCredit, Alfa-Bank, BinBank and other commercial institution in Russia; - 3 employees in direct supervision (Sales Support and Local Logistics specialist, Product Marketing Manager. Sales Department divided between two managers responsible for RU / CIS areas reporting directly to General Manager and matrix to EMEA VP, Sales; - Executing relations with Citibank local and global teams on the outsourcing project (first full End-to-End ATM outsourcing project in Russia); - Performing Hunting (60% of sales time) and Farming (40% of sales time); - Responsible for P&L related to Sales Revenue streamlines “Russia”; - Sales strategy executing and preparation; - Taking part in Marketing promotions, Making speeches during the events (organized by Retail Finance, PLUS and others in Financial Industry); - Dealing with subcontractors and managing relationship with companies like Hendz, PBF Group, with main competitors, like: Wincor Nixdorf and NCR on a Multivendor Services area of ATM Business. With CIT companies (Brinks and NBCO Inkakhran) NBCO for customer; - In order to bring and deliver success - motivating Diebold Russia team in general.

Self-service network of 6000 machines. Building of the competency centre. As an optimisation process of activities transfer related to ATM purchasing and availability management from Retail Business Department to Operations Department was created new department with following function: - ATM availability management (Keeping targeted >95,4%); - ATM financial monitoring (country ATM Cash level responsibility); ATM purchasing and delivery agreements support (Managing vendors and getting best condition for the Bank: NCR, Wincor Nixdorf; Rosinkas, Inkakhran, Brinks, IAS and many others in charged into ATM delivery process); - Organisation of the economical and technical rotation of the ATMs; - Regional branches functional management related to the Self-Service Network; Main achievements: • Establishing new unit processes and hiring very strong team of 19 employees (1 Deputy, 2 Team leaders and 6 Senior specialists, 6 Specialists and 4 Senior specialists). Implementation of SMOT (Labor Motivation System for unit and Regional Branch Service Managers who was under the functional management of the unit related to ATM activities). • Preparing and organising unit development and delivery Plan related to ATM delivery and Internal SLA’s achievement strategy; • Leading intellectual Cash Management system implementation based on (ИАС Наличсность) Product. Related to Country ATM cash balances optimisation and cost cutting on assigned funds;

- Responsible for driving the regional Integrated Services sales and development efforts and supporting the regional sales and service organization in CIS. - Leading Outsourcing services (including cash in transit, telecommunication, monitoring, cash forecasting and disputes resolution, processing) development and delivery (Russia, Kazakhstan). Key Areas of Responsibility: 1. Sales - Acquiring of new accounts/clients for the ATM Outsourcing business. - Managing the sales team to ensure achievement of target and goals. - Ensuring timely submission of bids and RFP’s 2. Financial Management - Responsible for the P&L for the ATM outsourcing business - Profitability analysis for the ATMs deployed 3. Customer Relationship Management - Developing and maintaining working relations with the customers. - Advise customers about service and service delivery, including maintenance agreements and SLA’s. Scope: - Direct supervision of the sales team comprising 6 sales managers and 2 Integrated Services Delivery Managers (One in Moscow, one in Almaty Kazakhstan); - Proposals preparation, building pricing models, P&L review and contracts negotiation; - Subcontractors coordination and developing the best solutions to deliver value-added services for customers; - Installations and services coordination for current outsourcing customers; - New services implementation; - Presentations and speeches during forums, customer events etc. - leading integrated services development and delivery, different teams coordination within Russia and CIS. / EMEA Integrated Services.

Lead all activities related to ATM Operations and Tech Support. - ATM monitoring and Cash forecasting team (3 Specialists, 1 Supervisor); - Reconciliation and Disputes resolution team (4 Specialists, 1 Supervisor); - Project and Vendor relationship management (1 P&VRM); - Technical Support team (5 Technicians); • Management of internal resources, staff development, coaching, recruitment and building strong teams in order to support high quality of ATM service for customers in Russia; • Management of subcontractors & suppliers, creation and finalization of contracts, getting best conditions and prices (NCR, Diebold, Lanit, Inkakhran, Rosinkas, Brinks, BPC, CROC, IBS); • Taking responsibility for successful implementation of complex projects (E2E Outsourcing model, Incident Management System Implementation (based on LANIT ATM Monitoring System, transition of ATM transaction posting from Branches to Back-Office); • Commercial administration of the ATM Operations & Support department; • Controlling of the service quality, processes optimization and re-engineering (like SLM outsourcing to NCR and BPC, elimination of paper turnover for reporting from Branches to Back Office (Cost reduction as well as TAT decrease) as well as paper journals to EJ, restructure of Department at the end of 2009, technical support team was transited to Technology department) • Establish department processes from scratch, definition and documentation of department processes; (New procedures implementation, like ATM Operations Procedure, ATM Installation Procedure etc.) Achievements: Y2009. • Launching of the ATM Full End-2-End Outsourcing Pilot Project (it is unique experience in Citi EMEA and UK); • Starting of the correction financial transactions posting within the department (previously it was performed by Branches and cash counting depot). • Decreasing of the TAT of the Disputes from 13 till 3 business days - thanks to optimisation of disputes identification process; • Total ATM Up-Time (Operational, Technical, Communication) >96% (Y2008 – 89%); Y2008. • August 2008, Signed managed services high SLA contract with NCR (Incident Management based on GASPER through SNMP, Technical Up-Time (SLM) granted – 99.6%). SLM was done by own technicians in before; • ATM Accounting reconciliation pending decreased from ~15 till 2 Business Days (2009 - 1 b/day); • Customer related Investigations - TAT - from ~30 - 13 Business days (till the final crediting of customers account); Awards: Y2009 - CitiStar Team Award for launching of the Outsourcing Pilot Project; Y2008 - CitiStar Team Award, Service Quality Achievement (Dispute Resolution);

Managing Cash Operations, Moscow (40 employees); - Country Cash Balance forecasting; Accounts balancing; - Internal Audits, CBR audits support, shortages/overages investigations; - Opening of new Cash offices; - Department procedure updates; - Control of CIT invoices; - Hiring candidates, schedules management etc. - Work closely with Branch and service managers in order to establish high level of customer support; - Cross sale through Cash Desk project implementation (POP-UP); - Implementation a "Teller Docs" system - Optimisation of End-of-Day Reporting, elimination of mechanical documents fulfilling; - Opening of new Cash Depot "Novokuznetskaya".

Paveletskaya Branch; Leninsky Branch; Bolshaya Nikitskaya Branch; Michurinsky Branch

- Cash depot - Krasnye vorota; - Replacement teller within the Moscow Region

Taganskoe Branch. 2 tellers.

Izmailovskaya Branch; Kievskaya Branch; Taganskaya Branch.