Processing customers' requests in JIRA, determining their urgency and transferring them to the departments in charge. Interacting Sales, Marketing, IT, Licence and Legal Departments. Improving policies, procedures and guidelines relating to Customer Service.

Handled settlements with foreign partner banks/companies (comparing balances, preparing reports and invoices, receiving and sending payments). Helped process requests of foreign partner banks/companies for transactions and conducted operations with transactions (cancellation, status change, data amendment). Responsible for terminating operational day.

Duties: Responsible for supervising current collaboration projects with money transfer companies of Spain and for establishing new partnerships and activating companies from Portugal, UK, USA, Costa Rica, UAE. Negotiated with partner banks/companies' directors/owners. Supervised integration between foreign partner banks/companies and CONTACT Payment System, including testing and live phases. Set business requirements for CONTACT's IT team for new projects. Exercised control over the compliance procedure. Collected statistics of sent/received volumes of money transfers of countries of CONTACT's network. Exercised control over mutual settlements between companies. Solved operational queries with problematic transactions. Conducted marketing campaigns to boost volumes of transactions. Supervised the resigning of a few collaboration agreements between CONTACT and operating companies. Achievements: Participated in the international money transfer conference (Miami, USA). Achieved a substantial (223%) increase in volumes of money transfers sent from Spain via CONTACT in 2015 as compared to 2014. Succeeded in attracting a few globally recognized companies originally not interested in collaboration. Managed to convince a few money transfer companies in the necessity of migration to the web service instead of the current information exchange model based on file exchange.

Delivered English tutorials and lectures in Studies of the English-speaking world, with focus on aspects of regional variation of English. Compiled a multi-page syllabus of the course for three semesters of studies. Worked as accent coach and taught students to speak British English. Prepared PowerPoint presentations for the course of lectures. Focused on social skills and arranged debating contests, thematic discussions, role plays, trivia games. Obtained an experience of working with foreign students. Responsible for keeping the minutes of departmental meetings.

Worked as part of a volunteer language support unit at Macquarie University and helped students in their Russian studies.

Gave individual tuition to residents of Robert Menzies College learning Spanish as their major. Worked in international environment with students of more than 45 nationalities.