- Developing and implementing the organization's technology strategy - Managing the IT department's budget and resource allocation. - Collaborating with cross-functional teams to discern technological prerequisites and avenues for enhancement. - Ensuring the security of the organization's data and systems through the implementation of appropriate policies, protocols, and technological solutions. - Providing expert guidance and support to the IT team and interdepartmental units. - Staying current with technological advancements and trends to unearth opportunities for the company. - Cultivating and sustaining relationships with vendors and suppliers. - Developing and implementing Disaster Recovery and Business Continuity plans (DRP & BCP) - Ensuring adherence to applicable laws and regulations concerning technology, data privacy, and security (clients were under ADGM, DIFC, GDPR etc.) Achievements: - Increased turnover and profit by revising contracts and optimizing the service catalog - Prepared the company for ISO27001 certification - Organized a continuous training process for current and new employees - Optimized employee KPIs - Optimized the customer onboarding process (decreased from four to one week) - Optimized the employee onboarding process (implemented mentoring and an individual development plan) - The company launched two new business streams and prepared two more for launch - Work within teams has been optimized - two Tech Leads have been identified in teams (OnSite, Remote), leaders of individual areas have been organized - The Project department was re-formed from the scratch Technology stack: Azure, AWS, GS, VMWare, Hyper-V, PaoloAlto, Cisco, HP, MDM, Zabbix, Prometheus, Grafana, Elasticsearch

- Application development using ML/AI - Using of TensorFlow framework - Working with raw data for the models - Integrations to the various systems - Deployment in Production - Participation in internships as AI Project Manager/Junior ML Developer Achievements: - Quality and grade recognition of the product at the woodworking plant - Forecasting logistics routes of trucks based on the historical data - Passengers amount recognition in public transport - Creation of the AI Employees (sales, marketing, quality control & reporting ...) Technology stack: Python, TensorFlow, Android studio, MySQL, PostgreSQL, Spring framework

- Develop technical solution architecture - Preparing technical requirements for RFP - Perform comparative analysis on various technical solutions - Managing multi-regional teams - Train and coach future support leaders - Developing and managing project plans, including defining objectives, budget, and timelines. - Coordinating the work of cross-functional teams and resources to achieve project goals. - Continuous monitoring project progress, identifying risks, and developing strategies for mitigation. - Ensuring timely project delivery in line with quality requirements and standards. - Interacting with clients and stakeholders, providing project status updates. - Managing the project budget, controlling costs, and resource allocation. - Project change & risk management - Providing regular reports and data analysis for senior management. - Developing and maintaining professional relationships with key stakeholders and suppliers. - Applying advanced project management methodologies to streamline processes and achieve efficient outcomes. Achievements: - Developed optimized architecture solutions for individual and distributed warehouse systems (WMS) - Leading the technical part of global project (Control ID Marking for the goods) at all involved facilities in Russia (Production, Warehouses, 3PL) - Initiation and participation in the necessary global corporate architect standards changes (SSO, Middleware, Connectivity) - Warehouses IT system (WMS) and IT Infrastructure modernization (6 facilities) - Replacing of the existing Warehouse management systems (WMS) and related IT Infrastructure at the two key facilities of the Russian business Technology stack: Azure, VMWare, Hyper-V, SAP PO, Kafka, F5, PaoloAlto, Cisco, HP, MDM

- Technical support management - IT support for outsource customers - Coordination of technical support staff (office and field technicians) - Implementation and support of information systems (Servers, Networking, Storages, etc.) - Preparation specification for the IT-projects - Maintenance and execution of IT projects - Maintenance of technical documentation, writing instructions - Consultation of customers on equipment and services, preparation of proposals - Advising potential customers on the company's services - Interaction with suppliers Achievements: - IT Department from the scratch - KPI implementation - Service catalogue implementation - Knowledge base implementation - SLA - Project department - Company profit increased Technology stack: Windows server, *nix servers, Virtualization (Microsoft, VMWare, Citrix), DB (PostgreSQL, MS SQL, MySQL), Networking (Huawei, Mikrotik, HP, Fortigate, Cisco), VoIP (Asterisk, Cisco)

- Mobile Application development using Java - Integrations with Web services API applications (JSON, XML) - Deployment in Production - Participation in internships as Android Junior Developer Achievements: - Mobile version of the existing Online store - Google/Yandex maps alignment of the climate sensors (Google/Yandex maps API, MySQL) - Mobile online catalogue for the existing store (just catalogue) - Task tracker Technology stack: Java, Android studio, MySQL, PostgreSQL, Spring framework

- Technical support management (English-speaking staff) (SLA, ITIL) - Full IT support for customer offices in Dubai (English-speaking clients) - Coordination of technical support staff (office, remote and field technicians) - Implementation and support of information systems (Servers, Networking, Storages, etc.) - Preparation specification for the IT-projects - Maintenance and execution of IT projects - Maintenance of technical documentation, writing instructions - Consultation of customers on equipment and services, preparation of proposals - Advising potential customers on the company's services - Interaction with suppliers - Support for the implementation of the HelpDesk system(Preparation of requirements, communication with developers, approval of edits, testing, etc.) Achievements: - OnSite, Remote departments from the scratch - KPI implementation - Service catalogue implementation - Knowledge base implementation - Clients Self Service Portal implementation - SLA - Customer satisfaction range increased from 6,1 to 8,7 Technology stack: Windows server, *nix servers, Virtualization (Microsoft, VMWare, Citrix), DB (PostgreSQL, MS SQL, MySQL), Networking (Huawei, Mikrotik, HP, Fortigate, Cisco), VoIP (Asterisk, Cisco)