Pre-Sales & Technical Support: Provided comprehensive technological support to sales teams during lead qualification, deal progression, and contract finalization stages. Conducted in-depth customer interviews to identify needs, expectations, and requirements for both standard and non-standard requests. Built and led virtual customer-focused teams to develop tailored technical solutions. Performed product presentations, webinars, and solution demonstrations for potential clients. Assessed customer technical specifications (RFPs) against standard SOLAR requirements. Consolidated customer requirements, advocating for standard solutions and escalating non-standard requests to the Business Unit (BU) for approval. Developed technical proposals (TP), commercial proposals (CP), bills of materials (BOM), technical designs (TD), and feasibility studies (FS/Feasibility Study) for tenders. Prepared and defended tender proposals in customer meetings. Authored both standard and custom technical designs (ТР) for competitive bids, including complex integrated projects under the guidance of a Cybersecurity Architect or Business Unit. Completed customer tender documentation in compliance with specific requirements. Adapted commercial offerings to meet specific industry or regional demands. Customer Engagement & Project Leadership: Participated in pilot and implementation projects: conducting infrastructure assessments, installing and configuring products, and providing customer training and administration consulting. Led initial meetings and key negotiations, effectively managing technical discussions, customer expectations, and gathering key performance indicators (KPIs). Acted as a product evangelist, articulating SOLAR products' value propositions, advantages, and competitive differentiators to key customer stakeholders. Proposed optimizations for product configurations and pricing strategies. Monitored key deal milestones and prioritized tasks for production teams when necessary. Business Development & Collaboration: Researched subject domains and competitor products to maintain a competitive edge. Supported partner sales channels technologically. Participated in marketing events as a keynote speaker and solution demonstrator, including manning exhibition booths. Fostered effective collaboration with internal SOLAR sales teams (regional and industry-focused) and partner channels. Ensured timely initiation of contract renewals and actively promoted cross-sell and upsell opportunities. Reporting & Internal Efficiency: Prepared and delivered timely reports to management on unit activities. Developed and maintained expert-level product knowledge within the team to enhance overall competencies and effectiveness.

Conducted technical profiling and needs analysis for potential customers. Provided ongoing technical support and expertise to clients throughout the engagement lifecycle. Delivered comprehensive product demonstrations of MyOffice suite, showcasing product ideology, key advantages, and use cases. Articulated the value proposition of MyOffice products against competitors and addressed specific business challenges. Promoted and advocated for the entire MyOffice product line to drive adoption. Piloted and managed test projects to validate solution feasibility and effectiveness. Developed comprehensive analytical and technical documentation, including requirements specs and solution designs. Led the implementation and deployment of assigned MyOffice products and solutions for customers. Technical Customer Profiling & Needs Analysis Customer Technical Support & Advisory B2B Product Demonstrations (MyOffice Suite) Competitive & Value-Based Selling Test Project Piloting & Management Technical Documentation Development Solution Implementation & Deployment

Recruitment of employees for the department; Defining strategy and functionality for software development that meets market and customer requirements; Close interaction with the R&D department on product development and formation of the product Roadmap; Consulting sales managers and development department specialists; Market research, competitor analysis, identification of advantages; Participation in the lead qualification process; Development of proposals in the field of marketing support for the company; Project management to support sales from a potential deal to the signing of a contract; Analysis of technical and functional requirements, problem areas of the customer; Development and proposal of optimal solutions in accordance with the analysis; Comparison of the technical and functional potential of the product with the requirements set by the customer; Determining options for interacting with clients; Debugging the communication process and establishing contacts between the customer and company employees.

Work in collaboration with Customer Success Representatives to conduct configuration reviews for the customers Conduct live and virtual customer meeting presentations and demonstrations Collaborate with the customer/partner to establish and translate business objectives into technical requirements Independently consult with customer base to provide technical expertise on data protection Coordinate closely with Internal Teams like Support and Licensing Work closely with Product Management to provide customer feedback Account management at a technical level to support upsell/cross-selling Veeam Backup & Replication, Veeam One, Veeam Backup for MS Office 365, Veeam Disaster Recovery Orchestrator, Veeam Availability for Nutanix AHV, VMWare, MS Hyper-V

Pre-sales support for projects in collaboration with Sales Key Account Manager; Elaborating technical specifications of Toughbook products to specific customer requirements; Analysis of technical issues at all stages, clarifying all technical questions; Planning, installation, configuration or Integration service Giving technical advise and presentations Coordination of product samples for testing; supporting product roll-out Coordination of collaboration with partners Supporting exhibitions, fairs, product demonstrations and trainings; Astra Linux, MSVS, Red OS; MS Windows10 setup and configuration (LTSC and Autopilot); Android setup and configuration, development; Client configuration and debugging for WLAN and WWAN; Development and improvement of installation processes and testing (Intel architecture, Qualcomm CPU and WWAN)

Administration and execution of the functions of the second line of the support service (150 local and 50 remote users), work in the system of accounting of requests from users (ManageEngine ServiceDesk Plus); LAN deployment, installation, upgrade and server maintenance (Windows Server 2003-2016), hardware and software diagnostics, identification and solution of problems with PC, software and peripherals, interaction with a remote support line in Amsterdam. Compliance with internal procedures and company policies, servicing and configuring Cisco VoIP telephony, backup control, including MS SQL Server 2017, Active Directory, installation and configuration of standard and specialized software, including AutoCAD 2018, Adobe Acrobat Pro DC, Docsvision, Trend Micro Office Scan, Adobe Acrobat Pro DC, ABBY Lingvo, ABBY Finereader, Kaspersky Endpoint Security, installation, configuration, user training and description of requirements for improvement 1C: ERP Enterprise management 2, 1C: ZUP 8.3. Conducting procurement documents in 1C system. Interaction with the Helpdesk service in the head office (Amsterdam) to solve current problems, maintaining documentation on existing equipment; Interaction with Internet providers, suppliers of software and components; Mobile communications - device diagnostics (Android, iOS), configuration of corporate applications (VTS - Commercial Real Estate, email clients, etc.) tariff changes, service management, cost optimization. Attracted to cooperation new suppliers of software and hardware; Successfully implemented a project to migrate mobile numbers from one mobile operator to another, thus reducing the company's operating expenses for communications by 20%. Successfully implemented a project to upgrade network equipment in regional shopping centers. Conducted an audit and inventory of equipment in several regional offices.

performing the functions of the system administrator and the second line of the helpdesk (120 local users). deploying a local network, installing, upgrading and server maintenance (Server 2008-2012 R2, Linux), diagnostics of hardware and software, identification and solution of problems with user's workstations, software and peripherals, interaction with a remote support line in Milan. Compliance with internal procedures and company policies, assistance in deploying VoIP telephony, configuring backups, Active Directory, installing and configuring standard and specialized software, incl. AutoCAD 2018, Navisworks Simulate, Bluebeam Revu 2017, Tekla Structures 2018, Tekla BIMsight 1.9, Gadwin PrintScreen Professional, Adobe Acrobat Pro DC, Kaspersky Endpoint Security, Symantec Endpoint Protection, installation, configuring, user training and description of requirements for finalizing SAP (HR), interaction with the Helpdesk service in the head office (Milan) for solving current and non-trivial tasks; Maintaining documentation on existing equipment; Interaction with Internet providers, software providers and components; Mobile communication - diagnostics of devices, tariff change, service management, cost optimization. Interaction with the customer on the issue of internal logistics (carrying out the functions of the logistics coordinator), solving the problems of issuing passes for the company's employees, performing the functionality of a quantity surveyor. Involved in the cooperation of new software vendors and hardware; Has cut monthly expenses by 30% for consumables for copying equipment, successfully realized the project for utilization of used consumables. Successfully implemented the project, in cooperation with contractors, to upgrade the local network (purchase and upgrade of server and switching equipment), the implementation of fiber-optic connection of several warehouses. Successfully completed the project on migrating mail services to the cloud storage, updating users' software from MS Office 2010 to MS Office 365 (2016).

Support for users (remotely and with visits), as well as cash register equipment in stores; Work in the accounting system of requests from users; Setting up, updating of specialized equipment (data collection terminals Honeywell Dolphin 6500, 6100, etc.). Constant interaction with technical support in the head office (Italy), use of spoken and written English on a daily basis. Installation, configuration of computers, peripherals; Connection to the LAN, diagnostics of equipment, modernization, repair at the level of replacement of components; Recovery of damaged / deleted data from workstations and servers (Acronis Backup Advanced); Install and configure MS Office (2007-16), 1C, Outline Contour, Diadok, Internet banking Raiffeisen, VTB 24, Crypto-PRO, Kaspersky Endpoint Security, Dr.Web, Symantec Endpoint Protection, other office and specialized applications, systems windows XP, 7, 8, 10, Server 2008-2012 R2, Linux; Purchase (if necessary) of office equipment, workstations, spare parts and accessories; Maintenance of continuity of office equipment operation, replacement of components and consumables; Conducting user trainings on the operation of equipment and software; Maintenance of documentation of existing equipment; Interaction with Internet providers, software providers and components; Remote administration of workstations and peripheral equipment; Mobile communication - diagnostics of devices, tariff change, service management, cost optimization. Successfully implemented the project on inventory, configuration and modernization of IT infrastructure in 10 regional offices.

Installing, configuring of computers, peripheral devices; Connecting to LAN,equipment diagnostics, modernization, repair at replacement of spare parts level, restoration of damaged / deleted data from workstations and servers (Acronis Backup Advanced); Installing and configuring software: standard office and special applications, operating systems. Purchase (if necessary) of office equipment, workstations, spare parts and accessories; Ensuring continuity of office equipment, replacement of parts and consumables; User training in the operation of the equipment and software; Local and remote Customer Support (300 users); Work in the accounting system of requests from users (Remedy); Preparing transactions related to purchases in SAP software; Document maintenance of existing equipment; Interaction with the Internet service providers, software and component parts vendors; Remote administration of workstations and peripheral equipment; Mobile communications - devices diagnostics, price changes, service management, cost optimization. Attracted new suppliers for cooperation, held tenders and contracts, reduced the monthly cost of corporate mobile communications by 50%, 45% for the Internet and more than 60% of consumables for copiers. Successfully implemented the project in the department of IT-infrastructure of the global corporate network with the organization of IT-services at the local level.

support; office equipment: warehousing, replacement and purchase of consumables, maintenance, minor repairs; tunnels (IPSec); AD, GPO, SQL, Win XP, Win 7, Win Server 2008/R2, Kerio, VMware; Administration Master Tour (account management, control rights, a description of the report); backup (built-in OS), Acronis. Administration Master Tour; 1C: Accounting (7.7, 8), backup (built-in OS), Acronis; Citrix; Internet banking: Rosbank, Master-Bank, Lesbank, OTP Bank, setting the payment terminals, cash registers.

Installation, configuration, maintenance of bank-customer, "Bank 2000», hp OpenView service desk and solution of problems associated with the system on workstations, training of users working with the system bank-client, consulting users about the use of bank client, functional testing of installed software.

PC assembly, installation and configuration of standard and specialized software, interaction with customers and technical support services, hardware manufacturers and software, work in the local mechanic and the customer premises: individuals and corporate clients, the formation of technical and commercial offers to customers and control over their execution; continuously monitor the latest trends in the market of hardware and software review acts of the complaint, information security, data backup, virus protection, providing technical advice to clients.

presentations, consulting potential clients by phone, Email, and personally, registration and control of applications and contracts; selection round, preparation of documents necessary for registration of the tour, visas and tickets, to calculate the individual rounds, execute other instructions related to manager performance.