Coordinated daily service schedules for a team of field technicians, optimizing routes to maximize same-day repair capacity and reduce travel time between appointments. Managed high-volume service requests via phone, email, and online bookings, prioritizing emergency calls (e.g., no heat, no cool, water leaks) and rescheduling as needed. Acted as primary liaison between customers and technicians, providing real-time arrival updates, troubleshooting basic appliance issues, and confirming appointment windows. Handled real-time dispatch adjustments for same-day emergency repairs, reassigning technicians and re-routing schedules to accommodate urgent customer needs without disrupting existing appointments

Managed full client registration lifecycle, including new member onboarding, membership sales/renewals, profile creation, and detailed record updates in CRM to maintain data accuracy and completeness. Handled payment processing for memberships and lessons, including collections, refunds, and corrections for double charges, with precise updates to financial and client records in CRM for reporting and audit purposes. Promoted and sold club memberships to new and existing clients, processing applications, payments, and contract documentation while ensuring accurate data entry into CRM system for membership records. Resolved operational and client-related issues (e.g., membership discrepancies, scheduling conflicts, facility access), documenting resolutions and follow-ups in CRM to ensure clean data and efficient academy operations. Coordinated lesson and facility scheduling for members and instructors, managing calendars, availability changes, and confirmations while reflecting all updates in CRM to enable smooth operational workflows and reporting.

Verified and processed new customer orders received via email, ensuring accurate data entry into CRM system for seamless order fulfillment and inventory management. Handled online payment processing, including verification of transactions, resolution of payment discrepancies, and updates to customer records in CRM to maintain data integrity. Provided proactive shipping updates to customers via phone and email, while documenting all interactions and resolutions in CRM for accurate tracking and reporting. Managed customer claims for defective or damaged products by processing refunds, initiating resends of replacement items, and updating CRM records to reflect resolutions and prevent recurrence. Conducted outbound calls to customers regarding product availability, updates on replacements, or order confirmations, ensuring clear communication and timely data reflection in CRM.

Performed initial contact with clients and asessment. Managed outgoing calls for the studio. Managed and maintained client and lead records in CRM system, ensuring accurate and up-to-date data entry for clients cards. Sales of fitness memberships. Ensured data integrity and cleanliness in CRM database through regular reviews, corrections, and standardization of client information

Worked as a tester for a new project in the field of cryptocurrency, built around learning English. Strictly adhered to deadlines.