Больше информации по резюме будет доступно после регистрации
ЗарегистрироватьсяOnline
Female, 49 years, born on 26 June 1976
Moscow, willing to relocate, prepared for business trips
Contact Center
60 000 ₽ in hand
Specializations:
- Other
Employment type: full time, part time, project work/one-time assignment
Work experience 18 years 11 months
July 2024 — currently
1 year 11 months
Insurance company Alfastrah.ru
Leninskiy (Moscow Oblast)
Business Services... Show more
Switchboard operator
The purpose of consulting is to offer objective insights, strategic recommendations, and practical assistance to help clients overcome obstacles, capitalize on opportunities, and enhance their overall performance. Consultants bring a fresh perspective and often employ a systematic and analytical approach to assess the client’s situation, identify areas for improvement, and develop tailored strategies and action plans.
July 2021 — January 2022
7 months
HSE University (Moscow State Economics University) Научно-Исследовательский Университет Высшая Школа Экономики/Управление Размещения Студентов
Moscow, www.hse.ru/en/sho/
Educational Institutions... Show more
Senior Call Center Administrator/Руководитель колл-центра Управления Размещения Студентов НИУ ВШЭ
- HSE housing office call-center creation and start from scratch
-Create targets for individuals and teams
-Hiring new employees
-Answer questions from staff and provide guidance and feedback
-Anticipate escalation and take over calls when needed
-Devise ways to optimize procedures and keep staff motivated
-Measure team performance with key metrics such as call abandonment٫ calls waiting٫ etc.
-Ensure adherence to policies for attendance٫ established procedures etc.
-Keep management well-informed about issues and problems
-Prepare monthly/annual results and performance reports
July 2019 — May 2021
1 year 11 months
Plaza Garden hotel based on PJSC World Trade Center
Moscow
Hotels, Restaurants, Food Service Industry, Catering... Show more
Switchboard operator
- transfer of incoming and outgoing calls
- providing supplemental info about the hotel, sales shares and spesial offers
- close interaction with all departments and servises of the hotel
- assistance to the visitors
- search of the visitors and booking confirmation
- business correspondence
- paperwork for immigration service (filling the forms,daily reports and etc.)
- providing with consumable materials
- trouble shooting
- emergency calls
- proficiency in English
February 2016 — July 2016
6 months
Hotel "Metropol"
Hotels, Restaurants, Food Service Industry, Catering... Show more
switch board operator/passport clerk (multitask position) at the reception and accomodation department
- transfer of incoming and outgoing calls
- providing supplemental info about the hotel, sales shares and spesial offers
- close interaction with all departments and servises of the hotel
- assistance to the visitors
- search of the visitors and booking confirmation
- business correspondence
- paperwork for immigration service (filling the forms,daily reports and etc.)
- providing with consumable materials
- trouble shooting
- emergency calls
- fluent English as a must
September 2007 — November 2015
8 years 3 months
Private Practice,Individual Enterprising in English training.Straigt piecework at the Moscow State Governance University
English teacher,Translator
- drawing up programs of training
- individual approach to students
- use of the training programs and techniques Cambridge University
- drawing up schedule
- experienced PC user
June 2002 — March 2006
3 years 10 months
CPII "SATCOM" devision,representative Russian department "Teletech Consulting"
Office administrator
- transfer of incoming and outgoing calls
- assistance to the visitors
- travell assitance
- paper work
- organization of exhibitions and turnkey conferences (Svyaz Expocom)
- business correspondence
- interpreting/translation
- time management
- trouble shooting
September 2001 — May 2002
9 months
"Systema Hals" branch office of AFK SYSTEMA, construction/development
front desk Secretary in awaiting room of the General Director
- transfer of incoming and outgoing calls
- assistance to the visitors
- travell assitance
- business correspondence
- time management
- trouble shooting
February 2000 — March 2001
1 year 2 months
UNOPS (UNITED NATION ORG.)
Moscow
SERETARY of the oil and gas progect director
- business correspondence
- consecutive and simultaneous interpretation;cursive writing
- paper work
- travell assitance
- reports
- time management
- providing with consumable materials
- organization of exhibitions and turnkey conferences
- assistance to the visitors
- emergency calls
Skills
Skill proficiency levels
Advanced level
Medium level
Level not specified
About me
Active living position. Ability to work under pressure, purposeful basic personality. Team player. Easy learning,responsible accurate. Ability to work in the multitasking mode.
Strong time management and organization skills.
Experienced PC user.
48y.o.Married,2 chilldren (15 and 20 y.o.) Slim and tall (176cm).Representative look.
I am fond of autotravel on a long distance. I love reading and love to attend events of the world arts. Мy education is connected with literature and foreign languages. In the past I earned additionally with the guide-interpreting much. I know Moscow well and I love the city.
I'am always ready to come to the rescue, I find solutions in difficult situations easily.
I look for dynamic, creative work which will allow to satisfy my administrative experience and desire to work in team.
Also I go after health leaving, my hobby is power lifting and boxing. I go in for hard training almost for 6 years.
Higher education
1998
Higher education
MOSCOW STATE OPEN PEDOGOGICAL UNIVERSITY
PHILOLOGICAL, Theory and Methodology of Teaching of Foreign Languages and Cultures
Languages
Professional development, courses
2023
Human Resources Administration+1C
GBOU DPO Professional, HR Administration
2001
TRANING COURSE ON BUSINESS COMMUNICATION
SERTIFICATE ORG, TELEPHONE OPERATOR
1996
MGU
PC COURSE, PC OPERATOR
Tests, examinations
“Proforinetation” test results view results
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Up to one hour
