● Front line contact for questions or issues surrounding service levels. ● Coordinate individual and team work assignments. ● Assist in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets. ● Ensure timely feedback is provided to individuals and teams on quality issues, changes, or trends. ● Monitor team members performance with the focus on improvement.

● Train the AI system of a major video sharing platform to moderate video content. ● Review escalated and user-reported content for compliance with client policy guidelines. ● Collaborate and communicate across teams to meet aggressive review deadlines. ● Prioritize and multitask to meet multiple, recurring workflow requirements. ● Provide accurate and timely Russian and Portuguese translations of sensitive subject matter for Big Four tech company. ● Assist in pre-screening interviews to evaluate candidates’ Russian language skills. ● "Rock Star of the Month" recognition award for 100% quality, perfect attendance, and language expertise in assisting in the Portuguese, Spanish, and French queues.

• Facilitate translation and localization of Alpari’s websites, working closely with multiple cross-functional teams (testers, programmers, etc.) to ensure accuracy and quality of localized content. • Manage and track progress of group translation projects (full-scale website migration project) involving multiple languages. • Manage web content using a content management system (CMS). • Hosting experience in live broadcasts of raffles held by the company and uploaded to Alpari’s YouTube channel. • Self-driven and proactive; able to make decisions independently, work with minimal supervision, and deliver quality results under tight deadlines. • Performed daily translations and fact checking of analytical Forex articles, press releases, interviews, and communication media.

• Edit and proofread diverse written materials and publications for the firm’s main lines of service (Assurance, Advisory, Tax & Legal Services), as well as marketing and corporate communications materials. • Provide Russian-into-English translation. • Transcribe English and Russian audio into text. • Advise translator colleagues and Deloitte staff on English usage issues and Deloitte’s corporate style standards. • Work with members of the Client Feedback Program team to help drive the behavioral change needed to embed the voice of the client within Deloitte (post-engagement reviews). • Analyze and interpret client feedback to provide actionable insights for the firm. • Prepare ‘strategic messages’ and quantitative reporting for industry, service line, and regional leads.

Translate and edit news articles in order to generate original content for a major Russian media outlet.

Short-term assignment to create content for ABBYY’s new cross-platform language service. • Write and publish posts to motivate language learners. • Respond to users’ questions regarding language learning to promote sense of community. • Proofread and assist with English content for email newsletters.

Responsible for the following: • Developing and maintaining current and potential client relationships in the Moscow business community. • Visiting and organizing networking events to meet with potential customers. • Preparing for and conducting needs analysis consultations with potential customers. • Reporting all sales activities to CRM daily.

I was responsible for the following: • Writing, translating texts and conducting interviews and fact checking information in order to produce original content for the online edition. • Covering national and international news stories as assigned and reporting the facts on station's newscasts, recorded programs and/or during other live broadcasts, either in the studio or on location. • Writing press releases, scripts, lead-ins, cues and bridges as requested by bureau management. • Communicating with national and international news outlets, assignment editors and managers regarding story development, progress in the field and/or breaking new stories.

• Plan and organize international events and trips for Lawrence Livermore, Oak Ridge, Los Alamos and Pacific Northwest National Laboratories. • Prepare and adjust quotes for client requests with budgets over $200,000. • Provide visa and travel support, including translation and interpretation services. • Ensure adherence to procedures in accordance with ISO 9001 requirements per current NASA contract.