Managing the Best Hotel in the Region. Management of hotel and its staff with commercial accountability for planning, organizing and directing all hotel services, including front office (reception, concierge, and reservation), banqueting and housekeeping. Complete knowledge of hotels operations. Outstanding oral, written and training communication skills. Unparalleled guest relations skills especially in creating carry out actions to improve the appearance of the property, and employees as well as establish relevant actions that meet guest’s expectations. Positive and upbeat approach to employee relations and guest complaints. Strong computer skills especially word processing, hotel operating systems and spreadsheet creation. Remarkable ability to ensure proper selection, training, motivation and counseling of all employees.

Responsible for the day-to-day operations and strategic vision for KDVSport– fostering a culture that demonstrates pride in KDVSport to the Guest and team members. Develops, directs and supervises Shift Managers and hourly Team Members to attain sales and profit objectives while maintaining the integrity of the brand, the highest standards of food quality, hospitality, beverage, cleanliness, organization, and sanitation.

"Amaks Congress hotels", Belgorod 4 stars www.amaks-hotels.ru Activity lines: - development of the hotel and restaurant complex after a change of managers and owners; - selection of a new staff team for the key positions; - active cooperation with the company’s top management; - project budgeting; - coordination of the all the hotel’s services; services quality control; - control over the network standard implementation and compliance; - supervision over the hotel restructuring (60 new rooms, 6 conference halls and talks rooms, a beauty-parlor, spa-center, a business center, a souvenir stall, a luggage room and a laundry have been put into operation); renovation of 204 rooms, the restaurant, the summer cafе, the parking lot; selections of contractors, approval of designs and estimate documents. Subordinate staff consists of 200 people. The complex includes the hotel (270 rooms), two restaurants with a lobby-bar, a billiard bar and a summer cafе), several saunas, the laundry. More than 70 different kinds of service.

Assistant professor at the Belgorod State University, the chair of Business and service. Subjects taught: hospitality management, inter-culture relationships in tourism. Assistant professor at the Belgorod State Technical University, the chair of management and foreign economic activity. Subjects taught: hospitality management, inter-culture relationships in tourism. Subjects taught: economy of the hotel business

Activity lines: - making agreements with hotels and corporate clients; - creating the corporate culture and corporate image of the company; - working out proposals and events aimed at developing advanced forms of foreign economic ties and services; - drawing up annotations and reviews on competitiveness of the company goods/ services and local requirements to similar products offered for the Russian market; - elaboration of a program for attracting foreign tourists; - quality control of the services rendered; The staff comprised 250 persons. Subordinate staff reporting to me directly: over 100 persons.

Duties: - preparation of the hotel and restaurant for receiving guests; - analysis and control of the service level; supervision over the work of the hotel departments; - trouble shooting, settling disputes between the guests and the staff; - modification of menu and kitchen work with a view to enhance the service quality; - conducting training sessions / meetings on guest servicing for the hotel and restaurant staff. The staff comprised 250 persons. Number of persons reporting to me directly: 2 .

5-star hotel/ restaurant, ranks among the best in “Relais & Chateaux“, the world network of the best hotels and restaurants; Washington, Virginia, USA. An expertise in running a staff of 100 persons. www.theinnalittlewashington.com