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Male, 38 years, born on 4 July 1987
Moscow, willing to relocate (Krasnodar, Rostov-na-Donu, Saint Petersburg), not prepared for business trips
Senior Manager Sales and Operations
300 000 ₽ in hand
Specializations:
- Chief Commercial Officer (CCO)
- Sales manager, account manager
- Chief operating officer (COO)
- Head of customer service
- Head of sales
Employment type: full time
Work experience 16 years 6 months
September 2017 — currently
8 years 9 months
Jaguar Land Rover Canada
Senior Manager, Sales and Operations
Lead the annual six year business plan process, working closely with Product, Finance and GSO to develop a
robust demand plan, ensuring all executive presentations and input deadlines are achieved
Conduct analysis of monthly production allocation, working closely with Global Supply to ensure model
allocations are in line with seasonality, forecasted engine and trim requirements
Support dealer network and field stuff with daily business activities
Selected Achievements:
Designed and launched an allocation model, which ensured dealers get models/derivatives conforming with
local market demand (20% improvements in days to turn)
Based on detailed analysis of inventory, created an action plan for dealer stock optimization, which resulted in
improving of turn rates by 17%
Established dealer targets for the network, which led to an aggressive growth of 12% YoY (fastest-growing
brand in premium segment)
August 2015 — September 2017
2 years 2 months
Nissan Canada
Manager, Sales Planning
Identified, planned, and implemented sales activities designed to improve market penetration and
profitability targets.
Oversaw full lifecycle of strategic initiatives from inception to delivery. Facilitated communication with
agencies, vendors, and external partners for a broad range of strategic plans and activities.
Performed market and competitor research, compiled and analyzed data, and produced reports.
Selected Achievements:
Developed and implemented a target generation tool, utilizing vehicle registration data from POLK and
internal growth targets, which improved overall growth by 10%.
Coordinated with team members to build and implement an incentives optimization model created on the
principles of linear optimization, which increased return on investment by 18%. PAG E 2 O F 2
Automated reporting processes using dashboards and stories in Tableau software, which enabled
stakeholders to review real-time data from mobile devices.
Analyzed data from Maritz and JD Power to establish an action plan, which increased client retention by 12%.
December 2014 — August 2015
9 months
Audi (Canada)
Senior Specialist Sales Operations
Reviewed and analyzed sales and dealer operations to identify and correct knowledge gaps.
Coordinated with the dealer development department to develop training collateral and oversee knowledge
transfer.
Collaborated with product planning and marketing departments to develop the C-D segment strategy for
Canada, to achieve segment penetration and profitability targets.
Selected Achievements:
Supervised a team of four to complete an aging inventory project; analyzed supply chain, allocation, and
distribution processes, and identified opportunities to decrease in-stock aged inventory by 30%.
Introduced a forecasting model, built on the foundation of Holt-Winters exponential smoothing method,
which improved segment forecasts accuracy by 20%.
Identified improvement opportunities in the follow-up and test drive areas of the selling process and analyzed
mystery shopping results; created process improvements which improve customer experience scores by 10%.
January 2014 — December 2014
1 year
The Boston Consulting Group
Internship
• Developed the “Seat and Eat” program, which resulted in a 30% increase in income from the Food and Beverage Department and reduced traffic at the food court during meal breaks.
• Recommended construction of a separate entrance to the Lounge Bar, to increase customer base and bring in additional income during away games.
• Conducted market research and analysis; recommended outsourcing the restaurant to a catering chain to reduce costs and increase profitability. The client implemented the solution.
May 2009 — May 2013
4 years 1 month
Specialist Dealer Development
• Aligned sales, strategy, and operations teams across the dealer group to increase efficiency and profitability.
Selected Achievements:
• Managed analysis of prospective markets in southern Russia. Utilized household income information and competitive environment as a baseline, which resulted in seven new profitable dealerships within four years.
• Directed the dealer group to implement product mix strategies to increase presence in Southern Russia, which increased market share from 6% to 8.5% over three years.
Assistant Sales Manager – May 2008 – April 2009
• Monitored and set daily, monthly, and annual sales targets. Ensured all team members provided exceptional customer service to optimize client satisfaction and retention rates.
• Ensured stock was properly balanced with sales targets.
Skills
Skill proficiency levels
Driving experience
Own car
Driver's license category BAbout me
Accomplished and dedicated professional with in-depth experience in corporate planning, sales and operations management, and data science. Demonstrated success in managing complex analytical projects, developing and executing process and procedural improvements, and facilitating communication with stakeholders at all levels. Proven leadership skills, adept at providing the support, guidance, and direction needed to achieve key operational goals. Possesses exceptional organizational and time management skills; effectively prioritizes competing demands in deadline driven environments.
Education
Secondary education
Languages
Tests, examinations
2014
Toefl
117
2014
GMAT
690
Citizenship, travel time to work
Citizenship: Canada, Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter
