• Adapted Chartered Institute of Personnel and Development (CIPD) ToolClicks method to design and rejuvenate powerful training programs in Management, Leadership, Interpersonal Skills and Learning domains. • Identified and validated learning needs, development and delivery of appropriate solutions, incorporating evaluation and feedback to facilitate continuous maintenance and improvement of standards for major clients including: Microsoft, Samsung, Nokia. • Delivered circa 600 training days for 3400 professionals via F2F and virtually. Target audience included: training professionals, HRD specialists, sales people, mid and senior managers of various functions of multinational telecom, communications and information technology, retail, banking, advertising, pharma, tobacco, brewery. Designed and delivered learning programs include:  Building teams  Coaching  Consultative and value-added selling  Creative onboarding  Engaging your team  Excellence in customer service  Interpersonal skills  Leadership development  Measuring performance  Negotiation  People management  Processes change with six sigma  Project management  Technical product training  Training management  Train-the-trainer

• Harmonized and aligned global L&D practices, increasing learning transfer: partnered across the global enterprise to ensure there is strong alignment to core frameworks, and models; recommended changes in instructional objectives and methods. • Kept project leaders, stakeholders and subject matter experts engaged in the development of learning programs, maintaining scope, high quality and timeliness. • Coached less experienced content authors and stakeholders in content development principles, concepts, and best practices • Used best-in-class instructional design techniques to deliver new elements while meeting budget and timeline requirements • Worked with business leaders and managers to identify business needs that can be addressed with learning solutions, thus strong executive presence and the expertise in the needs analysis are pre-requisites. • Managed Trainer and Field Sales Force curriculums design in multiple formats of Learning, working with project teams, outside vendors, and internal subject matter experts to develop content across a range of topics development at the global level to build world class capabilities through learning programs • Designed and delivered numerous field sales force and train-the-trainer capability courses to support the team’s needs worldwide: the capability of c500 Trainers and Field Reps.

• Developed and instituted a performance management program to include review cycles, semi-annual compensation and bonus increases, and succession planning in Russia. • Served as an effective leader and coach, providing constructive feedback to the team and individuals to motivate and inspire the team to deliver best in class learning solutions. • Drove transformation from presentation-based academic style to innovative experiential adult learning design, engaging facilitation and coaching to wow learners and increase learning transfer. • Successfully deployed 4-level training curriculums for Trainers, Field Sales Force, Store Managers and Sales Assistants including overall 128 courses/modules • Aligned local teams of trainers with global experiential training practices. Assessed and certified trainers according to the corporate trainer proficiency levels. • Constantly insured company sales readiness for key product launches proven by high (8+ of 10) mystery shopping results and increasing sales • Liaised with local training managers to define KRIs and secure high ROE for training projects and built successful business cases.

• Defined concepts, vision, quality standards, target markets and competitive market positioning of the business. Reached 30% market share by servicing market leading companies • Identified and validated learning needs, development and delivery of appropriate solutions and incorporated evaluation and feedback to facilitate continuous maintenance and improvement of standards for major clients including: Orange | France Telecom Group, Mobias Banca | Société Générale, Effes, MoldTelecom, TurkCell. • Led discussions around performance needs of audience applying adult learning principles and design learning solutions to address these needs in collaboration with leaders, managers and L&D stakeholders to balance near-term needs with long-term strategic aspirations. • Selected, trained, led, and evaluated team performance of 6 consultants to deliver management consultative projects and training courses on the markets of Moldova and Russia for organizations within such industries as telecom, retail, trade, education, brewery, banking, tobacco. • Designed developed and delivered 20 training courses on People Management, Strategic Leadership, HRD, Marketing and Sales in Russian and English with an average duration of 3 days each. Average quantitative delegate’s satisfaction rate reached 9.40 out of 10.0.

• Supported the L&D cycle from concept, through delivery, to evaluation. • Managed continuous training cycle for 67 people of various functions of company’s operational and management staff, and 71 distribution partners with 470 sales persons. 98% of learners rated training as extremely useful and excellent delivered. • Led a team of 3 professionals who provided internal information management and in-house training functions. • Managed 4 training vendors to meet training goals and achieve high ROI.