- market research prior entering new market/ country - search, analysis and contact for a new suppliers in the given area - control of the building progress - arranging meetings for the director with the new partners - arranging deliveries across the world ( courier, sea, air)

• Coordinating team of 20+ people for loadings of fluids materials for EMEAF region • Responsible for Benelux terminals and terminals outside EU • Ensure CS team receives up to date info regarding loading constrains; material availability, technical issues • Organizing rush orders; emergency slots • Organizing RTC loadings for strategic customers • Developing new communication processes to ensure efficiency of workflow • Providing trainings for the team • First point of contact for outside terminals; building up close relationship with 3rd parties • Prioritizing loadings • SAP specialist for the team • Developing solutions for unusual situation • Cross-departmental coordination, supply chain, procurement, back office, sales, LnD, plants, warehouses

• First point of contact for a portfolio of 60+ customers from Benelux and UK. • Order to cash processes in SAP. Power user of SAP, support for colleagues • Responsible for flawless processing of customer orders from order receipt up to invoicing in SAP. • Cross-departmental coordination, supply chain, procurement, back office, logistics. • Daily contact with 3rd party service providers (warehouses, freight forwarders and shipping lines). • Supporting sales department • Claims solution (CRM) settlement (service orders / returns) • Responsible for maintaining Customer Master Data updated • Invoice correction and credit notes. • Advice on product, prices and payments

• Delivering a first class, professional customer service. • Providing support, help and advice to customers who use the company’s products or services • Ensuring that a customer’s problem is brought to a satisfactory conclusion • Logged enquiries and resolutions on a database. • Ability to remain calm when dealing with emotional, difficult or distressed customers

• press releases preparation and distribution • media monitoring • content management and copyrighting • participating in conferences and preparing reports • establishing and maintaining contacts with journalists, TV, Radio and other media representatives

• calls and email processing • meetings and conferences arrangement • participation in conferences and seminars • work with MS Office package • preparing documentation for seminars • Internet research