Responsible for the operation of the front office departments include Guest services, Concierges, Bellmen in 4 hotels ( Gorky hotel (Ex. Solis Sochi hotel), Gorky hotel Suites (Ex. Solis Sochi Suites), Dolina 960 and Gorky Art hotel - Ensured all employees were properly trained, knowledgeable and provided excellent guest service. - Responsible for finance accuracy in the guests and company accounts. - Responsible for hiring and resignation of employees. - Handel the staff schedules, rotating shifts. - Assisted with the daily administrative duties of the hotel. - Resolved guest issues in a professional and compassionate manor. - Supervised the staff of 3 managers, 12 FO agents, 3 FO supervisors, 6 Bellboys, 2 concierges. - PMS OPERA. PMS Fidelio.

- Responsible for the operation of the front office departments include Guest services, Concierges, Bellmen in 3 hotels (Solis Sochi hotel, Solis Suits and Dolina 960) - Ensured all employees were properly trained, knowledgeable and provided excellent guest service. - Responsible for finance accuracy in the guests and company accounts. - Responsible for hiring and resignation of employees. - Handel the staff schedules, rotating shifts. - Assisted with the daily administrative duties of the hotel. - Resolved guest issues in a professional and compassionate manor. - Supervised the staff of 3 managers, 12 FO agents, 3 FO supervisors, 6 Bellboys, 2 concierges. - PMS OPERA.

- Responsible for the guest service in 2 hotels. - Analyze customer feedback to ensure delivery of proper customer services - Encourage staff members to indulge in suggestive selling such as additional hotel services - Handle staff schedules, rotating shifts and training needs - Lead efforts to ensure a positive guest experience through exceptional call handling services - Handled complaints by analyzing situations and coming up with viable solutions. - Supervised the staff of 3 concierges and 4 bellboys. - PMS OPERA.

- Responsible for the entire reception area. - Organizing and conducting the check-in and check-out. - Contact person of trust for guests, advising them. - Providing support for the hotel manager, gen. reception work. - Preparing and forwarding orders in cooperation with the hotel manager. - Maintain sales accounts for all outlets

- Was a member of management opening team for Capella hotels in Sochi before and during the Winter Olympic Games. - Responsible for recruitment of new staff members. - Responsible for PMS program Opera and Micros settlement in cooperation with IT corporate department during the opening. - Participated in for creating SOP manuals for Front Office department. - Provided trainings for the reception staff. - Main Responsible person during the night in 3 hotels of Capella Hotel Group in Sochi. - Managed a team of night auditors. - PMS program OPERA

- Responsible for the entire reception area - Organizing and conducting the check-in and check-out. - Information person for passengers, advising them. - Providing support for the hotel manager, gen. reception work. - Preparing and forwarding orders in cooperation with the hotel manager. - Maintain sales accounts for all outlets. - Maintain guests accounts - PMS program Protel.

- Control night audit procedure, guests’ accounts, making financial reports, revenue report - Fulfill all reasonable requests from guests, to ensure their comfort. - Train new recruiter special for the night duty - Managed the staff members of the hotel during the night. - PMS program OPERA

- Check in Check out. - Assist guests with all questions and reasonable requests. - Check all transactions and bills. - Create Check In Packages. - Run all Night Audit procedure - Answer and assist all incoming telephone callers to Front Desk lines. - Train new recruiter special for night duty.

- Check in Check out. - Assist guests with all questions and reasonable requests. - Check all transactions and bills. - Run all Night Audit procedure. Prepare NA reports for reservation,accounting, FB and GM.