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Female, 42 years, born on 28 November 1983
Yuzhno-Sakhalinsk, willing to relocate (Moscow, UAE, Saint Petersburg), prepared for business trips
HR manager assistan/Personal assistant to executive/Personnel manager assistant/Office administrator
Specializations:
- Interpreter
Employment type: full time
Work experience 17 years 8 months
October 2015 — currently
10 years 8 months
SSBG Corporation (Special supply building gasification)
Office Manager / Document control
Provides full range of services starting from design and engineering, construction, pre-commissioning activities to technical maintenance engineering infrastructure (gas supply, generation, heat supply, steam generating systems, water supply and water drainage system).
• Documents archives maintenance;
• Incoming /outgoing correspondence preparation, registration, follow- up on all concluded contracts;
• Follow-up of employment contracts registration;
• Preparation of internal/external meetings for management stuff;
• Preparation of weekly/monthly reports for management;
• Booking of hotels/flights;
• Receiving payments from clients/ customers for service contracts;
• Keeping records in "time sheet" book for personnel on daily basis;
• Corporate events preparation.
February 2012 — July 2015
3 years 6 months
Taqyeem for inspections and Valuations Dubai - UAE
Customer service Manager
Taqyeem has introduced a new concept and set new measurements to the luxury used cars trading in UAE, Taqyeem mainly dealing with government departments, luxury cars agencies and banks.
• Providing help and advice to customers using organization’s products and services;
• Communicating y with customers by telephone, email, letter and face to face;
• Investigating and solving customers' problems, which may be complex or long-standing problems that
have been passed on by customer service assistants;
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• Issuing refunds or compensation to customers;
• Keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer service;
• Producing written information for customers, often involving use of computer packages/software;
• Writing reports analyzing the customer service that organization provides;
• Developing feedback or complaints procedures for customers to use;
• Developing customer service procedures, policies and standards for organization or departments;
• Meeting with other managers to discuss possible improvements to customer service;
• Being involved in staff recruitment and appraisals;
• Leading or supervising a team of customer service staff;
• Learning about organization’s products or services and keeping up to date with changes;
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings
and attending courses.
December 2008 — January 2012
3 years 2 months
Biologique Recherché Dubai – UAE
Administration executive ; Reception manager
Biologique Recherché is an international organization specialized in the skincare products and all clinical cosmetics products, the company has branches all over the world, in Dubai the company sponsored by group of companies called embassy of beauty, Embassy of Beauty runs one of the biggest distribution chain in behalf of Biologique Recherché , providing the highest end cosmetics and beauty products to most of the five stars beauty Centers and Cosmo surgery clinics.
Administration executive (January 2010- January 2012)
Reception manager (December 2008 –December 2009)
• Deliver excellent customer service;
• Assist in keeping the group reception area clean and tidy;
• Deal with all enquiries in person, on the telephone or via e-mail;
• Administer all reservations, cancellations and no-shows, for the group clinic;
• Keep up to date with current promotions and clinic pricing, to provide information to guests, on request, while maximizing products sales opportunities;
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety;
• Provide reports, as required, for top management;
• Be responsible for contacting the Ministry of health and other government departments for any renewal or permeations the group will need, as well approvals for new staff joining the group;
• Maintain personal knowledge by completing Reception duty training as well train new staff;
• Always adhere to all company policies and procedures and licensing laws;
• Be involved and contribute at team meetings;
• Carry out instructions given by the management team and head office.
July 2008 — October 2008
4 months
Sakhalin Energy Investment Company Ltd.
www.sakhalinenergy.ru/ru/index.wbp
Environmental Engineer
Sakhalin Energy Investment company Ltd. Is a consortium for developing the Sakhalin-2 oil and gas project with corporate head office in Yuzhno-Sakhalinsk.
To develop project plans for prospective and current activities on the environment.
To participate in environmental impact assessment.
To participate in conducting scientific research and experimental work.
To control the observance of technological regime of the environmental facilities.
To prepare technical documentation.
To make reports on the implementation of measures for environmental protection.
Skills
Skill proficiency levels
About me
• Excellent verbal presentation and negotiation skills.
• Business developer with operational and strong customer service background.
• Diplomatic communicator.
• Strong leadership skills in managing virtual teams, Exceptional organizational and influencing skills with
ability to drive things through to conclusion in a dynamic and challenging environment.
• Self-motivated with drive and ability to work on own initiative.
• Great team player in multicultural environment.
• In possession of proven track record of maintaining significant customer relationship and developing
new business opportunities.
Higher education
2007
Higher education
Environmental Engineer and User of Natural Resources in the field of "Use of Natural Resources"., Environmental Engineer and User of Natural Resources in the field of "Use of Natural Resources".
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Up to one hour
