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Female, 41 year, born on 9 October 1984

Sochi, willing to relocate (Moscow), prepared for business trips

Hotel Manager

Specializations:
  • Chief executive officer (CEO)
  • Chief marketing officer (CMO)
  • Chief Commercial Officer (CCO)
  • Tourism manager

Employment type: full time

Work experience 19 years 5 months

February 2020currently
6 years 3 months
Chaika Breeze
Private travel consultant
Using my expert knowledge, years of travel experience and personal contacts to make your perfect trip
September 2019February 2020
6 months
Mercure Lipetsk Center by Accor

www.mercure.com/8579

Hotels, Restaurants, Food Service Industry, Catering... Show more

General Manager
- Directed all key departments, resulted in increased revenue stream as well as commended by owner and clients on a consistent basis for exceptional performance - Strengthened quality performance level by reshaping the culture and providing guidance and supervision to management of the front desk, restaurant, catering, housekeeping, building and ground maintenance - Successfully manage day-to-day operations to achieve optimum performance and 100% guest satisfaction while achieving profitability through revenue growth & cost controll
December 2016September 2019
2 years 10 months
Mercure Lipetsk Center by Accor

Russia, www.mercure.com/8579

Hotels, Restaurants, Food Service Industry, Catering... Show more

Director of Sales&Marketing Department
Responsible for Sales and Revenue management of 7 employees • Exceeded the budget monthly by an average of 10-12% • Increased the major profiles’ production by 6 times • Increased corporate sales by +22% and overall revenue YTD 8.5% over previous year
December 2017August 2018
9 months
Mercure Saransk Center (Hotel Opening) by AccorHotels

Saransk, www.mercure.com

Hotels, Restaurants, Food Service Industry, Catering... Show more

Director of Sales&Marketing
• Handled the pre-opening project and assisted the general manager in all aspects of sales and marketing, revenue and front office activities • Budgeting, forecasting, setting up policies and sales activities • Implemented full new rate architecture • Hotel soft opening • Preparing all activities for 2018 FIFA World Cup - VSTH
March 2015October 2016
1 year 8 months
Casa Management

Bulgaria, www.casarealresort.comwww.dqbeach.com

Multiprofile Asset Management... Show more

Deputy GM
- Full rebranding for apart hotel, beach - Develop and implement strategic sales and marketing plans and forecasts to achieve corporate objectives - Develop and manage sales/marketing operating budgets (apart hotel, restaurant and bars, beach, shop, SPA) - Plans and oversees advertising and promotion activities including online and social media - Establish and maintain relationships with industry influencers, strategic partners and clients - Guides preparation of marketing activity reports and present to executive management - Directs sales forecasting activities - Manage all departments , direct trainings - Prepares sales reports, analyzes sales performance
September 2014March 2015
7 months
Mercure Koprino Bay by Accor

Yaroslavl, www.all.accor.com

Hotels, Restaurants, Food Service Industry, Catering... Show more

Project manager / Sales support
- Responsible for the efficient running of the sales & marketing department in line with Accor brand standards, whilst meeting employee, guest and owner expectations - Developing and implementing of Sales Training programs for Sales, Front Office and Reservation Departments
September 2012September 2014
2 years 1 month
Pullman Sochi Centre | Mercure Sochi Centre | Mercure Rosa Khutor

Sochi, www.accorhotels.com

Hotels, Restaurants, Food Service Industry, Catering... Show more

Cluster Director of Sales & Marketing Department
- Full participation in business start up - pre-opening phase, opening the hotel - direct sales, market research (3 openings for 2 years)
 - 70% of the time dedicated to direct acquisition activities. 
Concentration on the acquisition, retention and development processes - Defining and targeting key accounts in assigned territory, utilizing the Opera databases. - Developing appropriate and effective sales solicitation strategy - Entertaining of potential and current customers based on business priorities. Gathering new product ideas and its potential evaluation - Performing marketing research, gathering market intelligence on a regular basis. 
Analyzing sales records and trends in relation to objectives and competitive activities. 
Preparing regular and special reports reflecting activity and results of the sales efforts - Attending weekly revenue meetings, monthly Department Head Meetings and Profit & Loss meetings - Searching, training and developing of sales staff
 - Setting personal plan for each sales person in the department, controlling of its reach, monthly
analysis of each account production - Implementation of loyalty program for corporate segment - Responsible for setting up aggressive pricing and inventory strategies and maximize RevPar - Defining hotel's sales & marketing strategy.
Preparation of annual sales & marketing Business Plan, budget, competitor analysis, rate structure.
Leading sales & marketing team - Coordinating Agents and Buyers Sales Visits (FAM trips). - PR support of the two brands, news & press-releases copywriting, communication with media representatives, maintaining monthly newsletters - Preparing media monitoring, creating media plan, supervising hotel's collateral creation and printing
June 2011September 2012
1 year 4 months
GOST Hotel Management

Moscow, www.gosthotels.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

Sales Executive
- Planning and executing marketing strategies for GOST Group (hotel business, club system and development) - Creating the business model and the business plan of the projects - Strategic and operational consultancy (real estate analysis, market monitoring and forecast, concept development, strategy formulation) - Developing marketing and promotional strategies for projects taking into account the current situation in each market sector - Collaborating with GM’s and Sales Departments to deploy the strategy - Created complete training programs for Sales Departments - Communicating and implementing revenue management strategies - Managed and optimize all sales pre-opening activities - Improving special offers, developing customer database - Creating segment analysis tools - Diversifying distribution channels - Creating auditing procedures
June 2009July 2011
2 years 2 months
Marins Park Hotel

Sochi, www.parkhotel-sochi.ru

Hotels, Restaurants, Food Service Industry, Catering... Show more

Corporate Sales Manager
- Sell hotel guestrooms groups, catering services and banquet facilities through direct client contact to maximize total rooms revenues and profits - Responsible for individual travel including knowledge and experience in consortium, business travel, FIT and wholesale markets - Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded - Develop and maintain relationships with key clients in order to produce group and/or convention business - Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines
June 2006December 2008
2 years 7 months
Old Miln LLC

Sochi

Hotels, Restaurants, Food Service Industry, Catering... Show more

Sales Manager
- Ensure that all employees are trained for their positions to maximize service, production and efficiency - Conduct employee performance evaluations as prescribed, control staffing - Maximize profits and control costs - Manage property operations on a day to day basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit - Ensure the property is well maintained and that all mechanical equipment is in good working order

Skills

Skill proficiency levels
Sales Management
Sales Planning
Sales Forecasting
Strategic Marketing
Negotiation skills
Ведение переговоров
Project management
Business Development
Team management
Sales Skills
Key Account Management
Presentation skills
Budgeting
Analytical skills
MS PowerPoint
Холодные продажи
Проведение презентаций
Деловая переписка
MS Outlook
Управление персоналом
Организаторские навыки
Leadership Skills
Start-up project
Заключение договоров
Подбор персонала
Развитие продаж
Управление проектами
Управление продажами
CorelDRAW

About me

gym, asian culture, music, gestalt psychology

Higher education

2007
Higher education
Economics, World Economy

Languages

Polish — Native

English — C1 — Advanced

Russian — C2 — Proficiency

Professional development, courses

2025
1st step 180 hours
Moscow state Gestalt University , Gestal therapist
2021
Business Coaching
The Russian Presidential Academy of National Economy and Public Administration
2019
CorelDraw
Санкт-Петербургская школа телевидения, CorelDraw
2018
Competence development / Management development in tourism
State University of Management, Moscow Russiatourism
2018
Career development for top managers in tourism industry
RussiatourismState University of Management, Moscow Russiatourism
2014
RM Dimension
Accor Academie, Revenue manager

Citizenship, travel time to work

Citizenship: Poland, Russia

Permission to work: Poland, Russia

Desired travel time to work: Doesn't matter