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Female

Moscow, willing to relocate, prepared for business trips

Dealer Development Manager

Specializations:
  • Sales manager, account manager

Employment type: full time

Work experience 21 year 3 months

May 2018currently
8 years
JSC AVTOVAZ

Moscow, lada.ru

Automotive Business... Show more

Export Network Development Manager
LADA network development in Ukraine, Azerbaijan, Armenia, Georgia, Egypt, Tunisia, Lebanon to take care of brand customers and strengthen the brand image: - launch of dealerships (approval of the design project; control of the reconstruction plan and staff training; audit for compliance with standards) - solutions for network development (optimization of quantity and quality, creation of new ones, reduction of ineffective ones) -training candidates/dealers on brand standards
October 2016May 2018
1 year 8 months
LLC Scania Rus

Moscow, scania.com

Automotive Business... Show more

Dealer Network Development Manager
(Dealer Establishment section) - Evaluate market potential. Compare regions to prioritize - Evaluate dealer applications and select - Issue dealer candidate letters - Prepare Dealer Establishment presentation for the Executive Management Team - Coordinate and monitor Services Dpt. key projects - Development of new processes for new service products - Follow up system developments, test them, create instructions for dealers and Service Dpt. specialists - Data analysis and preparation of dealer and management reports.
May 2015June 2016
1 year 2 months
OJSC AVTOVAZ

Tolyatti, www.lada.ru/

Automotive Business... Show more

Dealer Network Activity Manager
Accept of quarterly audits LADA dealer network (46 sales&aftersales regional managers; more than 300 dealer centers): -Coordination of audits of the program schedule of LADA dealers; -Acceptance of LADA dealers check -lists according to improved LADA standards; сomparison of the actual check list with previous data, project documentation, consumer satisfaction indicators (QVN/QSA); -Issuance of quarterly reports of the results of audits for top managers of the company; -Action plan for development of LADA dealer network and departments of AVTOVAZ; -Development of instructions for conducting audits dealer network & correction checklist; -Consulting support regional managers in the audits.
May 2012May 2015
3 years 1 month
OJSC AVTOVAZ

Tolyatti, www.lada.ru/

Automotive Business... Show more

Dealer Development Specialist
FULL COORDINATION FROM STATUS “CANDIDATE” TO STATUS “DEALER”: -Consulting candidates for dealers on LADA- standards, constructional processes; -Coordination with AVTOVAZ regional architects, recommended by AVTOVAZ suppliers; -Administrative support of dealer candidates with purpose to get approval of AVTOVAZ committee (minutes of understanding, data upload); -Dealer Contracts Management; -Visit of start-up dealers centers for supervision of start-up; -Special project in Network Development in 2012: LADA QUALITY PROGRAM on the basis of Leader Program by RENAULT (PER4). Implementation of standards on the basis ISO 9001-2008 on LADA dealers centers. Audits with check-list, action plan; -Collaboration with Sales and Marketing, Technical services.
September 2011May 2012
9 months
OJSC “PARK HOTEL”

Tolyatti, www.park-otel.comwww.expotol.com

Hotels, Restaurants, Food Service Industry, Catering... Show more

Marketing manager
-Development and implementing effective and integrated local marketing plans; -Monitor and report on key competitive activities, assess and report on market potentials; -Front line to local media & trade press activities in the region, in coordination with the managing director.
June 2008July 2010
2 years 2 months
OJSC “PRIMORSKOE”

Tolyatti, vega-tlt.ru

Public Services... Show more

Project coordinator\Pr&Ad manager
-Concept development of new projects. Coordination of project activities, tasks, meetings with suppliers; -Advertisement\Events planning and budgeting. Management of Ad contracts; -Customer interactions: meetings scheduling, seminars and trade fairs support; -Analyzing the results of the activity; -Regional market monthly reports: industries, companies and government trends, news, events, activities, developments (from mass media, government contacts and companies); -Executing all event-related logistical details, including coordination of staffing, signage, giveaways, and follow-up in support of each event’s objectives, key messages and themes.
December 2006May 2008
1 year 6 months
creative team “SEGODNYA” & Newspaper “PRESENT”

Tolyatti

Media, Marketing, Advertising, PR, Design, Production... Show more

From Assistant of Ad manager till Ad manager
Sale of all type of promotion (ATL&BTL)
April 1998May 2001
3 years 2 months
CJSC Investition Company “GAZ -INVEST”

Samara

Financial Sector... Show more

Assistant of Anticrisis Manager
Coordination of bankruptcy (most value is OJSC" Krotovskaya Poultry")

Skills

Skill proficiency levels
KNOWLEDGE OF BUSINESS PROCESSES OF AUTOMOTIVE RETAIL COMPANIES
GOOD KNOWLEDGE OF DEALER MANAGEMENT PROCESSES AND SYSTEMS
GOOD ANALYTICAL, COMMUNICATION AND NEGOTIATION SKILLS
RESPONSIBLE
EASY LEARNING
PASSIONATE ABOUT ACHIEVING

Driving experience

Driver's license category B

About me

2015-2016: grow up quality of audits from 30% to 70%; 2013-2015: coordination of start-up of 17 dealers centers LADA in Russian Federation (Ekaterinburg, Ufa, Krasnodar, Chelyabinsk, Saratov, Yaroslavl, Belgorod, Rostov-on-Don, Magnitogorsk, Vladimir, Simferopol, etc.); 2012: increase of CSI (QVN) from 63% to 92% in personal group of dealers in the framework of improving the quality of sales;

Higher education (master)

2004
Higher education (master)
Togliatti University of Service Faculty of Social Technologies and Design
Faculty of Social Technologies and Design, Advertising specialist in socio- cultural sphere
1998
Higher education (master)
School of Management, Togliatti
Economics, Marketing, Management, Marketing Specialist

Languages

Russian — Native

English — B2 — Upper Intermediate

Professional development, courses

2017
Scania Dealer Management
Scania Academy
2017
Transport company business
Scania Academy
2017
Workshop Management
Scania Academy
2017
Project Management
Scania Academy
2016
Technology and techniques of effective selling cars LADA VESTA&XRAY
LADA ACADEMY
2014
Tools sales management
LADA ACADEMY
2014
Techniques and methods of effective management of employees and customers loyalty
LADA ACADEMY
2014
Effective performance marketers service and sales network "AVTOVAZ"
LADA ACADEMY
2013
Technology and techniques of effective selling car LADA Largus. Attracting and retaining customers
LADA ACADEMY
2013
Optimization of technology delivery vehicles in the domestic market.
LADA ACADEMY

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Up to one hour