Организация процесса внедрения, эволюции и поддержки приложений; Разработка и оценка ТЗ с учетом пожеланий бизнес-заказчиков; Передача в поддержку новых сервисов, контроль соблюдения SLA, SLO; Работа с контрагентами, постановка задач; Оптимизация процессов работы с точки зрения бизнес-пользователей; Автоматизация процессов; Участие в планировании бюджета на ИТ-продукты; Контроль уязвимостей и рисков приложений, работа по их устранению;

As member of the team: Optimize company's business support processes. The user's requests created count was decreased by about 40%. Receiving of business needs and realisation as new services or applications; Transformation of tasks or incidents to business requests with subsequent implementation, description and control. Developed and continiously improve corporate base image (Windows 7, 10); Developed and implemented OS upgrade process for about 1800 workstations; Prepared and implemented x32 to x64 bit OS migration; Preparing for Windows 10 migration. Partial release management for coprorate default software according to vendor's recomendations and business needs; Implemented and distributed McAfee solutions(Solidcore, DLP and Encryption). Leading McAfee service as head administrator and coordinator; Managing release control process working with contractor. Implemented and distributed personal data protect system (Pantsir + Zastava). Developed end-user documentation. Support PDP service. Implemented Token Management System (SafeNet). Developed end-user documentation. Support TMS service. Implemented ServiceNow being responsible from distributed operation side. Developed end-user documentation, knowledge base management Distributed knowledge to IT colleagues. Ongoing working with service supplier to fix and improve the system. Working on migration to Global Domain from distributed operations side (domain combining); Testing services; Steps planning; Communication. Implemented HP Printing Service; As project manager: Managed deactivation of MDM system (Mobile Iron) on 500+ corporate smartphones in 5 regions. Managed implementation of AirWatch EMM solution Managed connecting to global MS InTune service contract, MS InTune implementation Managed connecting to global contract for social distancing application from digital solutions side (HSEQ project), app implementation Managed implementation of Ministry of Energy reporting system (GIS TEK) Lead IT and equipment analysis, technical specification review; Contractors proposal review and approvement; Control equipment upgrade process according to business needs; Internal and external teams coordination, task controll; Internal team teaching and coaching; Developed centralization of 5 IT operation teams to improve knowledge and information distribution. Communication with contractors and vendors; Develop IT and user documentation for existing and new services; AD, SCCM, CUCM, etc. administration; End user support; Lead bank clients service support;

Fixing all types of issues with standart OS(Win XP, Vista, Seven) and software (Office 2003, 2007, special audit software, etc.); AD, Safeboot, McAfee management; software testing (EDMS from Interwoven); videoconferences and presentations support; Nortel telephony support; Coordination of Service Desk, tasks monitoring. Projects assistant: EDMS implementation. Responsible for OS migration from XP to Vista. Successfull migration of about 2000 laptops. Supporting of about 2000 users.

Сonsultation of users by phone; fixing issues with network equipment; creating and supporting of the list of user's problems;

Local area network support; user's machines support; software installation and supporting; configuring of printers and cartridge changing;