I.T HELP DESK SUPPORT to 250 work stations alone working with global helpdesk, HP ITSM keeping healthy I.T Environment SLA and KPI’s. Minimizing I.T Issues. Managing process change management and release management in the network infrastructure. Managing backups and Images.Microsoft Products/OS, desktop and servers, VOIP Cisco and AVAYA Setup, Installation and maintenance.iMac , Image Installation Microsoft Lync Installation, Maintenance, Troubleshooting. . Fixing Hardware if needed. Hands and Eyes Services on Request. VPN, VLan, WLan. Complying with all security policies, engineering standards, project management processes. Ensure the desktop and communications rooms’ environment is kept secure and up to date and work is carried out within defined procedures to minimize risk. Contribute to documentation as required: inventory maintenance and reconciliation, updating local operating procedures Verify & Test Backups Review and assess accuracy and currency of hardware, software and system inventories. Cisco Voip and Routers configuration. Security Devices configuration. Onsite desktop support team management and reporting to Servicedesk Support Head. Working closely with other departments on sites to ensure successful support of existing environment and new projects and installations. Priorities, classify and resolve problems utilizing remote tools or via desktop visit with hands-on troubleshooting where necessary. Dealing with customer non-fault related technology requests hardware installation: PCs and printers deployment) Identify through communication with other groups and statistics available from Problem Management systems frequently repetitive faults. Own these faults, investigate them and implement permanent fixes.

Around 9 years of cross functional experience in the areas of following.. IT Infrastructure Management/ITIL • Software/Hardware Support • SQL Server/Ms Server 2003•2012•MsSharePoint and Exchange Administration• Mac all OS Support• Communication • Citrix VPN • PC Installation/Service •IBM Webspere Operations Improvement• Customer Service/Support • IT Support and Operations • Clients and End User Dealing, Management. • ERP Specialist • SEO • Ecommerce• Website Designing and Management. • Blackberry/Android/Mac/Windows all handheld devices troubleshooting and fixing IT Skill Set: •IT Support 1st and 2nd/3rd Level •Hardware•Network•Software Maintenance •Trouble Shooting / Diagnostics / Repairs • GUI and NON GUI Products •IBM, HP, Compaq, Dell Servers • Windows environment 3x to Win 7&8•IBM, HP, Compaq laptops • Windows NT /W2k & W3k Complete Win Platform•Servers, Security Devices • Citrix• VMware• Cloud Computing.•IBM, HP, Compaq, Dell workstations • IBM Tivoli Backup• Configuration & Optimization • Windows & Novell Clients• D•link & Linksys Routers • Cisco routers & switches • Microsoft Exchange• SCSI Technologies • Apple Operating System/ MAC OS• Networking Equipment • Windows Backup• Imaging Technologies •Window Vista/Windows 7-8 • Network Appliances • Information Security Audit •Video Teleconferencing •Blackberry Admin• Google Android •I phone complete knowledge. •Adobe CS5/• Dreamviewer • Adobe Photoshop•HTML•HTML5 Web Designing •WordPress • Joomla - JAVA, an XML development • CMS and all software for SEO. •Sonic Wall, Cisco • Adobe Acrobat 4 – 7•10• Design & implementation of NAS/SAN • Windows NT 3.x/4.0/2K/ 3K • Wireless Networking • Microsoft Outlook 2000 –2012• Windows 95 –XP/Win 7 and Win 8 • peer to peer • NAV• Windows for workgroups ••Switches & Routers • MS Office 97•2000 • 2010•2012 MS NT •2008• MS Win XP/Vista/Windows/Mac/Android all Software installation, patching,updates. Management Skills: • I.T. Project Management • Personnel Management • Advanced System Management • Project Management • Network Technologies • IT Network and Security • Advanced Windows Management • Supply Chain Management Job Responsibilities at Image4Comp Providing Complete and Cost Effective I.T Solution to Clients , Small and Medium Enterprises. ITSM environment , KPI and SLA. Installing and configuring computer systems Diagnosing and solving hardware/software faults Logging customer/employee queries Analyzing call logs to spot trends and underlying issues Speaking to management team/clients to find out what they want. Advise clients objectively on where IT might make a difference to the business Planning the stages of the project and how each affects the business Co-ordinating the project team Agreeing costs, timescales and standards to be met and monitoring these through the project Adjusting the plans where needed Making sure there is a smooth change over from the old system to the new one Keeping management and clients updated on progress Evaluation of each project stage and once complete Service Desk, Diagnose issues and conflicts , tried to solve myself helping people , uploaded youtube videos and referring it for quicker guides. On complex problems referred the task to concern people but keeping the clients happy and smiling , stress free. Implemented on projects to improve business processes, Helped flow of business in difference offices across the city and State of New south wales in Australia. Achievement : I made the system systematic with bringing improvements to the ticket and feedback system from the clients to improve the integrity. Helped with E-commerce , SEO to bring business to the company.

1st and 2nd line IT Support maintaining SLA/KPI environment. -VMWare - Advanced System Management - Project Management - Network Technologies - Advanced Windows Management - Microsoft Installations & Config - MS Windows Administration - Service & Support - PC Diagnostics & Repair - Desktop Support and Integration - ERP Implementation / MOU - Systems Crash Recovery 2004 - Client & Vendor Relations Management - Supply Chain Manage SAP and other ERP Software Implimentation and integration. - Remote PC - NetWare Administration Data Recovery - Hands on technical experience - Key Accomplishments • Enabled computer controlled inventory system, Radio Frequency (RFID) Integration and MOL. • Maintained health for ERP system UP 24 / 7 . • IT Security Audit • Complete IT Solution in a box for corporates and home users - End users. • Executed methodology to improve inventory levels of long-lead items, eliminating shortages and lowering tied-up expenses • Ability to recognize and capitalize on new software in Information Technology for strategic planning, and forecasting. Logistics Planning & Management for Warehouse • Business Development Sourcing & Buying Planning

installing and configuring computer hardware, software, systems, networks, printers, scanners and more planning and undertaking scheduled maintenance upgrades talking to clients and computer users to determine the nature of problems responding to breakdowns investigating, diagnosing and solving computer software and hardware faults repairing equipment and replacing parts supervising junior engineering and technical staff agreeing call-out timescales obtaining replacement or specialist components, fixtures or fittings ensuring compliance with health and safety legislation checking computer equipment for electrical safety maintaining records of software licences managing stocks of equipment, consumables and other supplies. • Enable computer controlled inventory system. • Maintained health for ERP system UP 24 / 7 . • Executed methodology to improve inventory levels of long-lead items, eliminating shortages and lowering tied-up expenses • Ability to recognize and capitalize on new software in Information Technology for strategic planning, and forecasting.

IT Specialist / Network Administrator OS: Windows 2000 Server, Windows XP, Windows 1998 Responsibilities Network Administration, MS ISA server, Administration / installation Multimedia presentations & network support services, Antiviral. Printers System Support 24 / 7