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Female
Moscow, willing to relocate, prepared for business trips
Business Sales Support and Operations Manager (Sales Excellence)
Specializations:
- BI analyst, data analyst
- Business analyst
- Sales manager, account manager
- Analytics department manager
Employment type: full time
Work experience 11 years 9 months
April 2025 — currently
1 year 2 months
Moscow
Business Analyst
- Assessing the applicability of AI solutions,
- Working with data (collecting and analyzing business requirements, data exploration, forecasting),
- Developing and implementing models (in collaboration with developers).
Systems Analyst for the internal OCP platform:
- Analysis of documentation and platform structure at the front-end and back-end data levels,
- Description of tasks for improving and creating new platform functionality for front-end/back-end developers,
- Maintenance and moderation of the Yandex.Tracker.
September 2023 — February 2025
1 year 6 months
Express (Enterprise Communication Solutions)
Moscow
Sales Excellence and Operations Manager
- Forecasting, Planning and all relevant metrics management
concerning Targets, KPIs, Scorecard and relevant activities,
- Execution and organization of CRM systems management (Zoho CRM Online),
- Dashboards and Reports developing, deep dive layer of analytics representing
for ROB review,
- Provide trainings and support to Sales team,
- CRM Migration (ZOHO to ELMA) process managing ,
- Coordinate cross-functional teams to ensure seamless execution of initiatives,
- Pursues additional business development processes within
Sales and Marketing and Development group , ensures these opportunities are
effectively covered and followed by the sales team.
Achievements:
- Created and managed Department Sales and Marketing Instructions for data
and process regulations (including CRM),
- CRM Migration from ZOHO CRM to ELMA.
February 2016 — July 2021
5 years 6 months
Microsoft Central and Eastern Europe
Moscow, www.microsoft.com
IT, System Integration, Internet... Show more
Solution Assessments Sales Excellence and Operations Manager
- Evaluated sales processes and perform collaboratively with Regional
Sales Manager and Territory Managers, Financial specialists,
- Generating reports and statistics data by demand,
- Identified opportunities for sales support to streamline entire sales
process along with measure activities’ results,
- Forecasting, Planning and all relevant metrics management
concerning Targets, KPIs, Scorecard and relevant activities,
- Execution and organization of CRM systems management ( Office
365 Dynamics CRM Online, Power Pivots, Power BI),
- Power BI Dashboards and Reports developing, deep dive layer of
analytics representing for ROB review,
- Provided trainings and support to Sales team,
- Pipeline Review Calls support and managing,
- Strategic planning execution for CEE region within WW SA Strategic team,
- Aligned strategic initiatives with cross-functional projects and business
priorities .
Achievements:
- Digitalization of reporting and data insights for better team performance
reviewing and controlling via Power BI Dashboards,
- Created and managed Department PlayBook based on corporate procedures
and document flows,
- Member of WW SA Strategy team as CEE representative.
August 2014 — October 2015
1 year 3 months
Lenovo Russia/CIS
Moscow
PreSales Support Specialist
- Managing RFI/RFQ/RFP in collaboration with the Key Account Sales manager,
- Proactively scoped the technical solutions required to addressed customer
requirements, assesses customers met and unmet needs, and recommends
optimum solutions , ensuring appropriate support for the proposed
architecture,
- Shared with Key Account Sales Manager assigned targets for profitable sales
growth in assigned product lines and/or market areas,
- Monitored R&D/customer support for technical solutions proposed
throughout the sales process, and alerts the sales and account teams to
potential risks of deal closure,
- If required, acted as a Project Manager for each deal to ensure the final
solution is delivered towards customer’s expectation and initial proposals,
- Followed and shared market technological needs and evolution with Product
Line Managers
April 2013 — March 2014
1 year
Moscow, www.ibm.com/ru
IT, System Integration, Internet... Show more
Russia and CIS General Business Sales Support Specialist to Regional Sales Manager
- Performed as primary liaison to Product Development, Operations,
IT and various departments as required: evaluate sales processes and perform
collaboratively with Financial specialists, Marketing team, Regional Sales
Manager and Territory Managers,
- Coordinated with Territory Sales Supports specialists in
case to complete weekly commitment for all RCIS Territory and
consolidate Roadmaps, Pipelines and all relevant data about
Opportunity and customers,
- Prepared and executed detailed presentations, tactics, metric, systems and
action plans,
- Ensured to grow and assisted revenue targets along with future
growth targets,
- Executed Customer Relationship Management (CRM) system ( DISC, Sales
Connect, BI IBM, Lotus),
- Supportеd Cadence SSL Calls for every Territory Manager and
Regional Manager,
- Prepared sales tracking tools plus reports to obtain and present
significant information to as well as from sales team (Pipeline,
Roadmaps, Revenue Reports),
- Developed standard presentations, sales support materials and case
studies.
December 2011 — March 2013
1 year 4 months
Sommer Anlagentechnik GmbH:
Moscow
Industrial Equipment, Machine Tools and Components... Show more
Business Assistant and Technical Program Manager
- Customer support and interacting,
- Researched , requested proposal and selected suppliers,
- Managed suppliers through regular reporting, reviews, action tracking as part of the company project team ,
- Provide with information about technology and projects,
- Act as a data & records management focal point of the department. Assisting to prepare documents, reports, presentations,
- General Manager support,
- Travel support.
Skills
Skill proficiency levels
Driving experience
Driver's license category B
About me
• PowerBI, VBA programming, skills at SAP (Adobe Illustrator, AutoCad)
• Demonstrated ability to quickly apply new concepts, methods and software tools to solving business
prolems.
• Strong analytical and organizational skills, goal-orientated.
• Development and modifications of the new equipments. Imparting training to the technicians regarding the use of equipments
Good skills in MS Office Suite (Word, Excel, Access, PowerPoint, Outlook, PowerBi and ect.);
The language- English, at Upper-Intermediate and translating (native -Russian).
Reputation for dependability, honesty, dedication and enthusiasm.
Higher education
2006
Higher education
Moscow State Technical University (MSTU) named after Bauman
Machine-building for electronics and the technology, Engineer(6 years)
Languages
Professional development, courses
2009
Siemens Enterprise Communications Academy for Professional Training – Clever Certificate Small&Medium Businesses Portfolio for Sales from15/12/2009 (SMBPS)
Siemens studing center Moscow, certificate
Tests, examinations
2010
IELTS
BKC IELTS center, IELTS academic 6.0
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter

