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Female

Moscow, willing to relocate, prepared for business trips

Business Sales Support and Operations Manager (Sales Excellence)

Specializations:
  • BI analyst, data analyst
  • Business analyst
  • Sales manager, account manager
  • Analytics department manager

Employment type: full time

Work experience 11 years 9 months

April 2025currently
1 year 2 months

Moscow

Business Analyst
- Assessing the applicability of AI solutions, - Working with data (collecting and analyzing business requirements, data exploration, forecasting), - Developing and implementing models (in collaboration with developers). Systems Analyst for the internal OCP platform: - Analysis of documentation and platform structure at the front-end and back-end data levels, - Description of tasks for improving and creating new platform functionality for front-end/back-end developers, - Maintenance and moderation of the Yandex.Tracker.
September 2023February 2025
1 year 6 months
Express (Enterprise Communication Solutions)

Moscow

Sales Excellence and Operations Manager
- Forecasting, Planning and all relevant metrics management concerning Targets, KPIs, Scorecard and relevant activities, - Execution and organization of CRM systems management (Zoho CRM Online), - Dashboards and Reports developing, deep dive layer of analytics representing for ROB review, - Provide trainings and support to Sales team, - CRM Migration (ZOHO to ELMA) process managing , - Coordinate cross-functional teams to ensure seamless execution of initiatives, - Pursues additional business development processes within Sales and Marketing and Development group , ensures these opportunities are effectively covered and followed by the sales team. Achievements: - Created and managed Department Sales and Marketing Instructions for data and process regulations (including CRM), - CRM Migration from ZOHO CRM to ELMA.
February 2016July 2021
5 years 6 months
Microsoft Central and Eastern Europe

Moscow, www.microsoft.com

IT, System Integration, Internet... Show more

Solution Assessments Sales Excellence and Operations Manager
- Evaluated sales processes and perform collaboratively with Regional Sales Manager and Territory Managers, Financial specialists, - Generating reports and statistics data by demand, - Identified opportunities for sales support to streamline entire sales process along with measure activities’ results, - Forecasting, Planning and all relevant metrics management concerning Targets, KPIs, Scorecard and relevant activities, - Execution and organization of CRM systems management ( Office 365 Dynamics CRM Online, Power Pivots, Power BI), - Power BI Dashboards and Reports developing, deep dive layer of analytics representing for ROB review, - Provided trainings and support to Sales team, - Pipeline Review Calls support and managing, - Strategic planning execution for CEE region within WW SA Strategic team, - Aligned strategic initiatives with cross-functional projects and business priorities . Achievements: - Digitalization of reporting and data insights for better team performance reviewing and controlling via Power BI Dashboards, - Created and managed Department PlayBook based on corporate procedures and document flows, - Member of WW SA Strategy team as CEE representative.
August 2014October 2015
1 year 3 months
Lenovo Russia/CIS

Moscow

PreSales Support Specialist
- Managing RFI/RFQ/RFP in collaboration with the Key Account Sales manager, - Proactively scoped the technical solutions required to addressed customer requirements, assesses customers met and unmet needs, and recommends optimum solutions , ensuring appropriate support for the proposed architecture, - Shared with Key Account Sales Manager assigned targets for profitable sales growth in assigned product lines and/or market areas, - Monitored R&D/customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure, - If required, acted as a Project Manager for each deal to ensure the final solution is delivered towards customer’s expectation and initial proposals, - Followed and shared market technological needs and evolution with Product Line Managers
April 2013March 2014
1 year

Moscow, www.ibm.com/ru

IT, System Integration, Internet... Show more

Russia and CIS General Business Sales Support Specialist to Regional Sales Manager
- Performed as primary liaison to Product Development, Operations, IT and various departments as required: evaluate sales processes and perform collaboratively with Financial specialists, Marketing team, Regional Sales Manager and Territory Managers, - Coordinated with Territory Sales Supports specialists in case to complete weekly commitment for all RCIS Territory and consolidate Roadmaps, Pipelines and all relevant data about Opportunity and customers, - Prepared and executed detailed presentations, tactics, metric, systems and action plans, - Ensured to grow and assisted revenue targets along with future growth targets, - Executed Customer Relationship Management (CRM) system ( DISC, Sales Connect, BI IBM, Lotus), - Supportеd Cadence SSL Calls for every Territory Manager and Regional Manager, - Prepared sales tracking tools plus reports to obtain and present significant information to as well as from sales team (Pipeline, Roadmaps, Revenue Reports), - Developed standard presentations, sales support materials and case studies.
December 2011March 2013
1 year 4 months
Sommer Anlagentechnik GmbH:

Moscow

Industrial Equipment, Machine Tools and Components... Show more

Business Assistant and Technical Program Manager
- Customer support and interacting, - Researched , requested proposal and selected suppliers, - Managed suppliers through regular reporting, reviews, action tracking as part of the company project team , - Provide with information about technology and projects, - Act as a data & records management focal point of the department. Assisting to prepare documents, reports, presentations, - General Manager support, - Travel support.

Skills

Skill proficiency levels
Negotiation skills
Sales Management
VBA
MS PowerPoint
Business Development
Английский язык
AutoCAD
MS Outlook
CRM
Customer Relationship Management
Project management
IBM Lotus Notes
Team management
Analytical skills
Leadership Skills
Time management
Presentation skills
Driving Licence B
Organization Skills
Прогнозирование
Business English
Oracle Pl/SQL
SQL
Big Data
Business Intelligence Systems
MS Power BI
MS Power Query

Driving experience

Driver's license category B

About me

• PowerBI, VBA programming, skills at SAP (Adobe Illustrator, AutoCad) • Demonstrated ability to quickly apply new concepts, methods and software tools to solving business prolems. • Strong analytical and organizational skills, goal-orientated. • Development and modifications of the new equipments. Imparting training to the technicians regarding the use of equipments Good skills in MS Office Suite (Word, Excel, Access, PowerPoint, Outlook, PowerBi and ect.); The language- English, at Upper-Intermediate and translating (native -Russian). Reputation for dependability, honesty, dedication and enthusiasm.

Portfolio

Higher education

2006
Higher education
Moscow State Technical University (MSTU) named after Bauman
Machine-building for electronics and the technology, Engineer(6 years)

Languages

Russian — Native

English — C1 — Advanced

Professional development, courses

2009
Siemens Enterprise Communications Academy for Professional Training – Clever Certificate Small&Medium Businesses Portfolio for Sales from15/12/2009 (SMBPS)
Siemens studing center Moscow, certificate

Tests, examinations

2010
IELTS
BKC IELTS center, IELTS academic 6.0

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter