T&D projects as a freelancer: *Black Star: - Developed adaptation process for newcomers. - Developed and launched Talent pool management system. - Created employees' adaptation and development regulations. - Launched trainings for middle-management (Basic management skills, Motivation, Negotiations, Project management- regulations). *Other projects: - Developed and conducted trainings & group sessions - Develop learning programs and guidelines

Responsibilities: - Developed long-term strategy for the T&D department - Managed T&D processes: optimized the structure of the department, talent management program. - Managed T&D team (5 full-time and 12 part-time trainers), incl. hiring, adaptation, developing and motivation. - Developed professional growth program for a team. - Conducted trainings' and coach sessions for executives, managers. - Assessed training programs efficiency. - Implemented innovative techniques and frameworks (Design Thinking, coaching, facilitation, Hackathon). - Organized and conducted conferences, trainings for trainers. Results: - Built strong communication with customers that led to NPS increase (42% to 47%). - Launched a new motivation model for T&D. - Implemented new trainers adaptation system resulted in 2 new trainers successfully passed probation period. - Moderated international teams on the 19th World Festival of Youth and Students (Sochi 2017) - Moderated on the "Leaders of Russia" final competition (Sochi) - Organized and launched the first-in-industry Hackathon.

Responsibilities: - Created T&D strategy (soft- & hard skills). - Launched mentoring program - Assessed requirements reg. stuff training and development - Assessed the efficiency of business processes, employees' competence and communication inside and outside the company - Analysis and cooperation with external training providers - Conducted trainings in negotiations, public speaking, conflict management, communications and management skills. - Conducted career coaching and consulting sessions for Heads of Departments. Results: - Implemented a new efficient training model (Learning Matrix). - Launched coaching program for Heads. - Built trainings efficiency assessment system.

Responsibilities: - Built a corporate university from scratch (classroom and on-line study courses based on WebTutor, hiring trainers). - Built and managed a team of T&D (7 trainers + corporate culture manager). - Assessed company training needs, employee efficiency, business processes and standards. - Conducted employee assessments. - Created documents and methodology materials for trainings. - Developed and launched talent management system. - Managed T&D projects budget. - Conducted field and classroom trainings for sales persons and management. - Consulted middle- and top-managers. Results: - Created training system (hiring, adaptation, tutorship, more than 20 trainings for sales managers, 7 trainings for Heads). - Launched e-learning system (more than 40 on-line courses and 10 tests). - Implemented tutorship and talent management systems (more than 40 managers in a talent pool). - Created 5 educational videos regarding customer service standards. - Implemented unified corporate standards in education and assessment. - Developed T&D programs outcomes assessment system - Launched a call center (in Volgograd): wrote the learning program, delivered trainings, outcomes assessement)

- Analyzed customers training needs. - Communicated with potential clients (retails, large distributors etc.). - Created and conducted field trainings for employees and clients. - Participated in conferences and exhibitions. - Prepared, organized and delivered marketing activities for customers’ middle- and top-managers. - Developed training materials based on customer requirements. - Prepared reports on trainings. Achievements: - Created more than 20 new training programs (product, sales). - Conducted more than 150 trainings.

- Consulted English-speaking partners (Europe, Middle East and Japan) to promote subscription services. - Organized communication between customers’ service lines and KL technical support team. - Prepared promotional materials for brand and product promotion. - Calculated and prepared proposals for different customer segments and georgaphies. - Assessed incoming requests, project capacities, clients' positioning (incl. pricing) on the local/global markets. Achievements: - Launched 3 new projects (2 middle, 1 large).

- Negotiated with customers (Telco) to launch new Value-Added Services (Color RBT, Fixed Intelligent Network, Mobile Ad) for fixed-line and mobile networks. - Held presentations for top- and middle-managers. - Participated in exhibitions and conferences. - Prepared technical and commercial offers. - Developed business opportunities with new clients. - Delivered business trainings in project management and customer relations. Achievements: - Launched 2 new services at the fix line operator. - Started 2 new trainings (Project management and Customer Relationships).

-Promoted Wavecom brand and product (start-up): negotiated and consulted customers, held product presentations. - Prepared promotion and technical announcements and articles - Participated in exhibitions and conferences - Managed prices, logistics, sales channels and product stock.