CTO with 15+ years of experience leading high-performing engineering teams and scaling SaaS platforms to millions of users. Proven track record in driving digital transformation, reducing infrastructure costs, and aligning technology strategy with business goals. Led IT operations and infrastructure support across Eastern Europe Regional ensuring high availability and business continuity - Defined and implemented technology standards and architecture, balancing cost-efficiency with evolving business needs - Delivered multiple restaurant and café launch projects, consistently on time and under budget, optimizing capital expenditure - Negotiated vendor contracts and drove value engineering initiatives, improving margins while maintaining system performance and reliability - Played a key role in 3 company integrations, standardizing systems and processes, achieving operational efficiencies at scale - Built a responsive IT support function, resolving critical issues quickly and maintaining a high-efficiency working environment across all business units - Delivered regular executive-level reporting to senior leadership, tracking project progress, risks, and performance metrics - Provided strategic oversight of hardware (35%) and software (65%) environments, optimizing support models and reducing downtime - Desktop Support line - Designed and managed enterprise IT infrastructure - Improved network performance by 50% through modernization of connectivity hardware and network configurations - Managed multi-system financial platforms including 1C, NAV 2009, Business Central, and SAP, ensuring data consistency and operational alignment - Managed enterprise including database, backup, domain controllers cloud/device management via Microsoft Intune

Director Support Manager: Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues. Implementing customer support processes to enhance customer satisfaction. Formulating and revising customer support policies and promote their implementation. Informing the team of all new information related to products, procedures, and trends. Assessing support statistics and preparing detailed reports on the findings. Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts. Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department. - employees support. Identify technical needs, prioritize and provide recommendations for appropriate cost effective solutions driving standards across the organization while being flexible and open to the constant changing business needs; - Conducted projects on opening restaurants and Cafes - Delivered a projects on time and under budget utilizing and saved for the company - Conducted all cost negotiations with vendors, value engineering product to increase margins, staying within budgets; - Key contributor in developing and implementing the strategy and implementation for three company integrations; achieved significant efficiencies of scale and standardized processes that maintained service quality throughout the transition; - Head office, 15 cafés and 6 restaurants support; - Installation and maintaining of 10 servers (database and backup service); - Hardware (35%) and software (65%) support of cafes and restaurants (Micros POS, local printers and fiscal printers); - Desktop Support - Interface POS, CC Bank and Cameras - Account Programs 1C and NAV ( Microsoft Navision dynamics) - Building information system, server domain controller, Microsoft office and 365 - Improved the overall network capabilities of SSP by implementing new connectivity hardware and software network configurations which enhanced customer networking access by 50%; - Presented project statuses to mid-managers and senior leaders every week in an effort to assist completing the task; - Assisted employees with analyzing and resolving hardware and software issues that allowed the continuation of an efficient work environment; - Local network and switches support; - Video Monitoring control - Support of office computers, local telephones and printers

IT Senior Manager (Russia + Hungary) 2015-2020 - 500+ employees support. Identify technical needs, prioritize and provide recommendations for appropriate cost effective solutions driving standards across the organization while being flexible and open to the constant changing business needs; - Conducted projects on opening restaurants in the terminals - Delivered a $3M project on time and under budget utilizing 4 vendors, saved $1.5M for the company (Terminal B project); - Conducted all cost negotiations with vendors, value engineering product to increase margins, staying within budgets; - Led key initiative to reduce IT maintenance cost by $500K annually; - Renegotiated a long-term contract for MTC saving $300K over 5 years; - Responsible for a $3.5 M budget in annual development by 36 cafes and three vendor engagements; - Key contributor in developing and implementing the strategy and implementation for three company integrations; achieved significant efficiencies of scale and standardized processes that maintained service quality throughout the transition; - Head office, 29 cafés and 7 restaurants support; - Installation and maintaining of 10 servers (database and backup service); - Hardware (35%) and software (65%) support of cafes and restaurants (Micros POS, local printers and fiscal printers); IT Senior Manager Russia 2012-2014 - Desktop Support (70 Employees ) - Interface POS, CC Bank and Cameras - Account Programs 1C and NAV ( Microsoft Navision dynamics) - Building information system, server domain controller, Microsoft office and 365 IT Specialist 2010-2012 - Improved the overall network capabilities of SSP by implementing new connectivity hardware and software network configurations which enhanced customer networking access by 50%; - Presented project statuses to mid-managers and senior leaders every week in an effort to assist completing the task; - Assisted employees with analyzing and resolving hardware and software issues that allowed the continuation of an efficient work environment; - Local network and switches support; - Video Monitoring control (over 80 cameras); - Support of office computers, local telephones and printers (Microsoft, NAV Account, MC);

- Responsible for the IT infrastructure and operations of the company. - Partner with business stakeholders to identify, lead, and add value through process automation, accessibility of information, and improved IT service delivery. - Setting and managing the IT capital and expense budgets. - Local network and switches support