Product Scope - AI Agents Platform (MLOps) — internal enterprise product - Call Analytics Platform (Sales & Support Analytics) — external B2B product - Team: 14 people (Backend, ML, MLOps, Frontend, QA, Analyst, UX, DevOps) AI Agents Platform (internal customer, NDA): - Initiated and led R&D of 12 product hypotheses in the AI agents and MLOps domain -> selected 2 priority product directions with validated business value - Defined product strategy and vision: target use cases, AI agent roles, architectural principles, and a 4-year roadmap - Developed a financial and economic model: 4-year P&L EBITDA potential > ₽1B Scenario analysis (base / optimistic / conservative) - Successfully defended the product at the investment / project committee, including: Product roadmap Risk assessment (technical, regulatory, organizational) High-level architecture User stories and product backlog Team capacity and resource model - Led the process of including the product into the enterprise product registry (ERP/ERRP) - Built a product and operational metrics system and introduced regular product performance reviews Results: - 2.5× reduction in time-to-market for AI use cases - 3× growth in the number of production AI agents within 9 months - ~40% reduction in experimentation cost (PoC → pilot) - Increased ML component reusability from ~20% to >60% Call Analytics Platform (external customer — largest construction company): - Launched a B2B product from scratch: from discovery to production rollout - Conducted customer discovery with sales and customer support teams - Defined the value proposition: Communication quality control Increased sales conversion Reduced workload for QA teams and managers - Defined MVP scope and long-term roadmap - Organized a pilot → full-scale rollout across the entire call center Achieved business impact for the client: +18–25% increase in sales conversion; 100% of calls analyzed automatically (previously only a small sample was reviewed manually); Significant reduction in time-to-feedback for call center operators; Full transparency and reporting for sales managers and the Sales Director; Developed an “ideal sales script” used as a benchmark for sales managers. Tech Stack: LLM-based AI agents · MLOps · Kubernetes · ML pipelines · ASR · NLP · Speech Analytics · Microservices · Event-driven architecture · CI/CD · Observability · Product analytics

Bringing RPA business to the external market: - creation of products (7 products for sale to customers); - deployment of a new RPA platform for the market - SaluteRPA; - pricing policy and budget for the direction were developed; - carried out marketing activities (presentations, press releases, price lists, questionnaires, templates for consulting, etc.); - contract templates developed; - 9 sales and promotion channels have been developed; - the team has been expanded 4 times; - internal processes have been built (sales, consulting, analytics, project management (Agile), Helpdesk); - RPA projects sold/implemented for 20+ million rubles (200k+ $). RPA platforms: SaluteRPA, Pix, Primo, Robin (с нуля за 1й год); - Внедрена система продуктовых метрик: Revenue, LTV, EBITDA и прочие по данному направлению. Internal RPA development: - Migration from BluePrism to Pix and SaluteRPA; - Stabilization of robots’ work (monitoring, TG bot, 24/7 support, etc.); - Training of Analysts and Project Managers. + a huge number of mini-tasks that were somehow implemented by me, as the owner of the RPA product in the company.

Development of the group from scratch in the RPA direction at Hyundai Motor. Building the RPA business at the group of companyes. 10 people under supervision. - Budjet planning; - Managing team (developers, analysts). Search, recruitment and training of employees. Setting KPI; - Development and implementation of RPA project development methodology; - Development and implementation of a methodology for conducting RPA consulting; - Preparation of a complete package of documents for RPA projects, RPA Analytics; - Preparing architecture for RPA infrastructure for a group of companies; - Interaction with vendors for the supply of licenses (full cycle); - Search for processes for robotization, interviewing a customer, preparing a set of documents, agreeing on a project and budget; - Implementation of RPA (UiPath) projects for customers belonging to the group of companies; - Search and work with outsourcing in the implementation of RPA projects; - Full development cycle management as a Project Manager; - Creation of a technical support system for the developed robots; - Accumulation of expertise for entering the foreign market; - English communications.

- Full cycle of development Robots RPA in UiPath and Robin platforms (getting business requirements, writing tech task doc, architecture of the robot, development, testing, deployment, customer employees training); - Participation in presales as a technical specialist; - Development of presentation materials for presentation to customers (topic "Robots on UIPath ") - video, example tech task and so on; - Development of a template for the Tech Task Doc for the development of the Robot, which is used throughout the company; - Preparation of a project for the implementation of the Kanban project management methodology in the Project Implementation Department; - Visiting exhibitions and presentation of company products; - Development of box solutions in the field of Robotization for the automation of procurement procedure; - TVEL Business Accelerator Robotization Project; - Identify business processes for automation. Development of methods for identifying such processes. Development of a cost-effectiveness calculator; - Development of a methodology for IT consulting; - IT consulting for external customers; - Setting up an advertising campaign in metrika.yandex and ads.google.

This project was like a part of my work in RosAtom company and it meant startup in a scope of sales Robotics Process Automation solutions. - Value Statement of product and checking these hypotheses; - Method of sales statement for current products and checking these hypotheses; - Identify bottlenecks in scaling; - Develop service model; - Writing scripts for sales; - Current business process analysis from the side of sales, marketing and development; - Website improvements; - Site Conversion Analytics; - Setting up an advertising campaign in metrika.yandex and ads.google; - Visiting of conferences and presentation of the company; - Personal cold sales to customers; - Fast change in focus due to the corona virus pandemic; - Launching Facebook Ads, Writing Articles on RPA Robots; - IT consulting for external customers; - Summing up and closing the project.

- Learning of business-processes in company; - Writing BRD (Business Requirement Document); - Analyzing risks and implementing measures aimed at risk mitigation; - Writing Opportunity Evaluation Score document; - Using Microsoft Teams in working with documents; - Communication with the customers at all stages; - Communication with team in USA at all stages; - Learning for UIPath and getting certifications; - Working with using Explorer Expert; - Development of robots in UIPath; - Checking all stages of project in Azure DevOps using kanban methodology; - Writing final documents about using Robot.

- Managing web development projects in the IT department; - Managing the task team (designers, front-end developers, back-end developers, and testers). Task assignment. Employee control and motivation; - Organizing regular Scrums. Enforcement of schedules; - Writing technical documentation; - Communicating with the client at all stages. Need identification; - Analyzing risks and implementing measures aimed at risk mitigation; - Customer support. Managing the administrative section of the website; - Working in GitLab and issuing releases; - Working using the Kanban system with Scrum elements; - The largest number of completed orders among all the managers in the department.

- Face-to-face sales in all Cloud directions of Softline. Selling Microsoft Office 365 and its implementation projects. Negotiating with clients in the large business segment; - Managing the Microsoft Office 365 implementation projects and training users in collaboration with the Project Manager; - Organizing webinars; - Presenting at the events for partners and clients, as well as taking part in organizing these events (in collaboration with the Marketing Department); - Controlling the participation of the Softline company in all Microsoft’s rebate programs on Office 365; - Developing a new direction of Office 365 sales using the new CSP licensing scheme from the get-go; - Controlling the sales of Microsoft Office 365 within the framework of the whole company. Performing the duties of the Head of the Office 365 Department for developing and promoting the product in all regions of Russia; - Direct supervision of 2 employees; - Regular fulfilment of quarterly plans.

- Building relationships with partners via the phone. Developing the strategy and interaction plan. Cold calling; - Managing the full cycle of the deal, from cold calling to closing, as well as further development of the relationship with the partner; - Organizing joint marketing activities (Vendor + Distributor + Client); - Building up the client base (100+ clients in the SMB segment); - Achieving and overachieving the targets set for turnover, number of clients, and specific product plan (per month: 40,000$, 40 clients; unique plan in the selected product group); - The highest number of sales of the new product item (interactive whiteboards) in the Voronezh branch.

- Developing applications for Windows 8 (which had only just appeared at the time); - Communications with the developers’ team at all stages, and arranging meetings; - Publishing in Windows Store, and participating in promotional activities; - Making presentations at regular technical events which the company organized for Voronezh State University students, as well as follow-up workshops on using C# to develop apps for Windows 8; - Submitting one of the apps (Office-Fitness) for a competition organized by Microsoft, and afterwards presenting it as my diploma thesis at the Faculty of Computer Sciences.