Collaboration with stakeholders & business partners to ensure IT services sustainability at regional offices in Russia & CIS; Project & Changes coordination; Building of new relationships with new IT partners/vendors; Problems escalation with service owners; IT Service quality management; Promotion of new IT solutions.

Being as interface between stakeholders my responsibilities are not limited to those listed below: Managing of IT Service Delivery within agreed scope and budget; Ensuring customer`s infrastructure services are up and running meeting predefined SLA; Being main point of contact for the local business and technology teams; Identifying priorities and areas of focus for analysis; Managing the negotiation and ongoing maintenance of service contracts; Implementing of different projects, processes in line with globally defined standards and rules; Building effective relationship with vendors, partners and 3rd parties; Improving of quality and efficiency of the service; Collaborating/reporting to Headquarter Business Partner; Managing local & remote teams. Achievements: KPI model was implemented to manage high service quality; Proactive collaboration with Global IT Teams and Business Partners allowed to exclude mass IT Infrastructure issues; Close partnership with vendors allowed to improve service cost efficiency. Team was certified as an expert within multi-vendor teleconference solutions; Team`s business communication skills improved. Last projects: Digital Transformation of IT services; MS O365 migration.

Delivery of IT infrastructure services to end users in Russia and Ukraine (400 customers) includes the following tasks, but is not limited to those listed below: * Organize on-site support to maintain the workplace productivity and efficiency; * Intensive collaboration with business partners to proof agreed SLA; * Serve as first line contact for IT relevant request or projects; * Field engineer`s team management; * Purchasing of consumables; * Administrative reporting; * End user support; * Substitution of IT Manager. Achievements: I took active part in the process of Global Internet access policy review: The new implementations (Internet access control) improved the corporate network performance; * I took active part in global OS migration project. My key objectives were the following: analyzing of the technical requirements; testing of the new distributions and tools; scheduling of the migration process; training regarding the new functionality; * Best practices and excellence were given to five team members to drive On-site support in regions; * I took active part in digital workflow deployment project in 2015. The purpose of the project was to improve the document workflow process. The results are the following: it helped to minimize the risks of fuel stations` outage and revenue loss, document processing was become six times faster.

Senior Specialist (Customer service department) * Development of procedures to support end users; * Development of WEB applications; * Interface with colleagues to determine needs to improve corporate website functionality; * Management of SQL databases; Expert (Call Center) * Team management (10-12 members): - Assessment of team work; - Control of the internal team schedule and procedure compliance; - Consultations and assistance in case of critical issues; - Providing of training for new employees; * VIP and foreign users support; * Lead of technical team. Achievements: * New WEB-applications have allowed to reduce the required time to support each user; * Terms of Internet Service have been reviewed and updated. It has allowed to exclude users` complaints in future; * Intensive cooperation with colleagues and customers has allowed to improve my communication skills.

* Installation of OS Windows and additional software; * Installation of local & network peripherals; * Security management; * End user support.

* Build and management of the field engineer team; * Advertisement and it`s efficiency assessment; * Interface with other companies to develop new services; * Management of the administrative reports. Achievements: Newly created services and intensive collaboration with third party have allowed to increase the revenue.