Customer Verification and Due Diligence: Conduct thorough background checks and verification of customer identity documents to ensure compliance with regulatory requirements. Risk Assessment: Assess customer risk profiles based on information collected and escalate high-risk cases for further review. Data Collection and Maintenance: Collect, update, and maintain accurate customer records and documentation in the system.

International support

Planing and executing customer service functions. Supervise team in providing excellent and outstanding services to customers. Ensure that team addresses customer inquiries and concerns promptly and professionally. Assist in resolving employee concerns and developing customer focused environment.

1)De-escalated problematic customer concerns, maintaining calm, friendly demeanor. 2)Educated customers on special pricing opportunities and company offerings. 3)Documented conversations with customers to track requests, problems and solutions. 4)Assisted customers in making payments on accounts and setting up payment plans. 5)Fielded customer complaints and queries, fast-tracking them for problem resolution. 6)Upheld strict quality control policies and procedures during customer interactions. 7)Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. 8)Reviewed customer account information to determine current issues and potential solutions. 9)Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. 10)Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages. 11)Escalated customer concerns, store issues and inventory requirements to supervisors. 12)Made outbound calls to obtain account information. 13)Remained constantly aware of customer activity to ensure safe and secure shopping environment. 14)Secured client retention by driving service and product benefits, features and recommendations around clients' needs. 15)Exceeded company productivity standards on consistent basis.

1)Relayed information between drivers and recipients regarding ETA and potential delays. 2)Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving. 3)Analyzed client orders and available driving personnel to plan and execute within client needs and expectations. 4)Audited and approved weekly invoices for customer accounts to facilitate accurate billing. 5)Determined appropriate licensing requirements and product classification for import and export shipments. 6)Logged, processed and followed up on merchandise authorization shipments in databases. 7)Dispatched information to service providers to schedule freight movement. Coordinated with freight forwarders to expedite international shipments. Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records. 8)Cultivated carrier relations and tracked financials to verify optimum performance. 9)Conducted research on logistics operations and performed literature reviews, interviews and site visits. 10)Checked items into computer system, printed labels and directed to storage locations. 11)Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations. 12)Printed, picked and packed items for shipment according to tight schedules. 13)Worked with vendors to obtain optimal prices and delivery schedules. 14)Obtained and coordinated materials required to meet contract objectives.

-Кept work areas clean, neat and free of safety hazards to maximize efficiency. -Delegated daily tasks to team members to optimize group productivity. -Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service. -Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth. -Fostered positive employee relationships through communication, training and development coaching. -Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries. -Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays. -Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Interviewed, hired and trained new quality customer service representatives. -Operated hand and power tools to clear jams, adjust positions and trim rough edges. -Offered constructive criticism regarding quality assurance on team phone calls.

-Contacted new and existing customers to outline benefits of products. -Monitored customer order process and addressed customer issues. -Fostered relationships with customers to expand customer base and retain business. -Identified customer needs to deliver relevant product solutions and promotions and meet target budgets. -Improved overall customer purchasing experiences to promote steady revenue. -Created and implemented store displays, promoting sales and growth. -Reorganized routes and schedules in territory to maximize efficiency. -Maximized efficiency and time management by effectively planning and organizing client routes within territory. -Created sales and revenue-generating opportunities in new markets to improve bottom line. -Developed customized sales techniques to successfully sell and upsell services to new and existing clients

-Attended professional development training to improve knowledge and skills. -Met with parents and guardians in conference sessions to discuss students' progress. -Tutored students requiring additional assistance in grammar and reading comprehension. -Customized innovative methods and materials to produce effective learning experiences. -Tested students on concepts taught in class to determine comprehension levels. -Evaluated students' comprehension of lessons through relevant test questions. -Repeated key lesson information to teach grammar and help students grasp concepts. -Integrated technology into classroom settings to engage students and diversify instruction. -Assessed student performance, behavior and social development and devised improvement strategies for struggling children.