 Responsible for the safe, efficient and timely management of aircraft operations  Effective liaison whilst on shift between all internal and external service partners, including airport operations, third partied and client operations or representatives  Providing the initial point of contact for customers operating or wiling to operate to Sharjah through the FBO  Arranging all services according to the flight i.e. landing permit submission, fuel arrangements, catering, hotac, passenger/crew transportation, preparing General Declaration for the crew. Providing crew with flight documents i.e. crew briefing, airport charts, updated weather.  Ensures that all movements are updated in company’s software, Movement Executive

•Crew Coordination: Handling direct coordination with aircrew to discuss feasibility of a flight, preferred routes, Flight schedule (Timings) and payloads in order to come up with a favorable flight consequently. I used my experience as a team leader in center to ensure smooth communication with the crew to accomplish hassle free outcome of the flight. •Landing/OVF Permits: Sound knowledge and command over securing Landing & OVF permits of various airfields using sophisticated web based AFTN/SITA application. Being well versed with computer, I always abreast of new technologies and updates available over the web to ensure speedy yet efficient progress. •PPRs/Slots Intra-Afghanistan: I have been handling complete coordination of PPRs approval, Slot requests, STC (Slot Time Changes), Securing Techstops and coordinating extended ground times at several airfields in Afghanistan as per standard procedures of ISAFCC (Formerly AMCC Eindhoven). Being a part of OPS Team, I have managed to resolve several crucial Slot issues during the flights and have met the target successfully. In addition, I handle Landing permits and PPRs approval for the civil aprons of major Afghan airfields as well. • Fuel Arrangement: Coordinating fuel requirement with crew as per the finalized route and arranging it accordingly at respective airfields. Whereas, fuel economy is always considered top priority while finalizing a flight. • Flight Briefing: Responsible of preparing complete flight brief for crew after a flight is finalized and all required Permits (OVF / LNDNG) are obtained. Updated WX and active NOTAMS are enclosed with the flight brief and crews are briefed in case of an active NOTAM related to any planned airfield. • Flight Tracking & Coordination: Being a team member of OPS Room, my job was to follow up a flight from the beginning till end. Crews were contacted using sophisticated satellite phone and Blackberry to Skyweb Text messaging system. Flight MVTs were published with due diligence to relevant customers using Web Based Flight tracking system (Skytrac). All delays / Slot changes – or extended ground times at any military or civil airfields were timely coordinated with airfield management or ISAFCC (AMCC). Weather conditions at next and current destinations were vigilantly monitored during a flight. • Scrutinizing Post Flight Documents: Upon successful completion of a flight, all relevant post flight documents are received from aircrews and compiled electronically. My job was to timely collect all post flight documents and dispatch them to the respective customers promptly.

• Drafting and presentation of financial plans. • Preparation of financial proposals for management to analyze options of future investments, types of tax plans and several financial issues. The purpose of these proposals was to ensure favorable outcome for the organization. • Computing payable taxes by the company and assuring all payable taxes are paid timely. The whole system of Taxation was handled through sophisticated accounting softwares. • Modifying and maintaining different accounting and record keeping systems using various softwares and packages. • Working closely on Tax requirements and analyzing budgets.

• Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing of all team. • Managing and directing the daily activities of call center agents and telephone operators. • Supervising, planning, and managing functions concerned to Call Center environment. • Communicating solutions, successes, and opportunities to the Manager of customer service. • Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job. • Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary. • Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed. • Updating databases, organising activities related to maintenance and repair of equipments, ordering supplies and materials. • Attending, following up and resolving customer complaints and questions. • Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required. • Practicing and ensuring compliance with that of all the organization’s policies and procedures. • Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.