Customer service representative for Shell customers

Customer services representative in sport retail department

Work with orders in SAP system; prices renew every month; commission calculation; key account management support; communication with customers regarding the orders; time management and optimization of delivery for the plants

Sales on the Russian territory market of oil and gas chemistry production, customers development and forecasting, analyse of all opportunity for further distribution

Assume responsibility for selling and delivering management assignments in Customer Service Inside sales ability Manage consulting projects with focus on Supply Chain operations and strategy for Celaneses potential and target clients in industries of EVA, logistics & transportation Provide personal expertise in Customs area Lead practice development initiatives and marketing activities to promote Celanese Customer Service and Account Management global and local expertize in Russian and CIS markets Network with Celanese professional SCM communities of practice around the world Build strong relationships with the clients through personal performance and superior quality of the delivery Knowledge of Excell excellent 1C7

Develops and implements strategic sourcing based on the results of sourcing analysis, Develops and implements a fact based sourcing spending analysis, Analyzes company and industry trends to recommend strategies, Provides guidance and support to all strategic sourcing initiatives to ensure positive results, Communicates business and strategic sourcing opportunities and recommends action plans, Builds and maintains the procurement vendor cost reduction scorecard, Leads strategic sourcing projects to harvest planned cost savings, Searches for and identifies new suppliers to support the sourcing strategy, Monitors and helps improve vendor performance across the region, Prepares tenders, Prepares, negotiates and implements contracts.

Coordination of all charters flights, flight calculation and quotations, signing of agreements with customers, payments control, flight and sales reports to manager of charter department Programs: CargoSpot, FlightStar

Warehouse data base, transportation of household technics to MOW and Sanct-Petersburg, logistics of cargo transportation, customer service, sea and trail freight support

Busines process coordination for charter flight, communication with customers, cargo charter flights sales, analysis and reports, Airfreight Rates calculation, route’s logistics, contracts with customers, transportation and aircraft’s space booking, DGR, airport service support.