- Revision and approval monthly consolidated documentation (including invoices and supporting documents, acts of acceptance, reconciliation letters) - Contract cost control, tracking payments and deadlines. - Tracking authorizations and correspondence - Monitoring and quality control of contracted scope of services - Issuing and monitoring reports related to Business Support Team enquiries and travel statistics - Supporting and briefing new-joiners and personnel on Site - Providing support by performing miscellaneous tasks related to trips of employees along with shift travel as per Executive Director's orders. - Preparation of tender documentation including budget and statistics, monitoring the approval stages in ESDO, compiling evaluation criteria etc, negotiation of terms and conditions. - Provision of contract summaries upon request also including contract status, ensure contract execution in accordance with Company Policy. - Providing full support to shift employees’ travel arrangements (air tickets / hotel reservations) for employees’ business trips along with advisory services. - Participation in developing corporate business travel procedures and guidelines. - Budget preparation and business trip reporting - Preparing reports upon management request on business trips geography, statistics of used tickets, and proposal on cost optimizations. - Participation in BTR & Shift Management Systems development - Coordination with HR, Security, Transport and Management on shifts rotation execution.

- Issue tickets to corporate customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service; - Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time; - Actively enhance revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares; - Actively involved in suggesting new ideas and providing recommendations on the improvement of the service provided; - Support the Customer Sales & Service Team on closing the end of day sales and banking funds received; - Liaise with both internal and external clients, to audit service quality levels and propose operational changes where necessary, to optimize client’s satisfaction;

- Reservation & ticketing for individual customers. - Consulting customers regarding requirements of their journey. Maintaining regular contacts with customers to update them on new products and services. - Managing corporate customers. - Fare quotes, reservation & ticketing in in Amadeus/Sabre/Galileo/Gabriel, processing hotel/car reservation, offering ground handling services. - Preparing daily sales reports.

- Providing the highest standards of customer service while Selling Products, Services and Loyalty programs, developed or contracted by Dnata Agencies or Airline Principles. - Reservations & Ticketing. - Maintaining excellent relationships with customers by utilizing DFO as the principle tool. - PTA's (Flashing, Recalling,) and Sending MCO's to Dnata Revenue. - Consulting customers about mandatory requirements of their journey. - Maintaining regular contacts with customers to update them on new products and services. - Preparing daily report on revenue documents issued products & services.