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Male, 43 years, born on 18 June 1982
Moscow, willing to relocate (Australia, New Zealand, USA), prepared for occasional business trips
Customer Experience Management, Customer Success Management, Project Management, Product Management
Specializations:
- Chief information officer (CIO)
- Sales manager, account manager
- Product manager
- Project manager
- Chief technical officer (CTO)
Employment type: full time, part time, project work/one-time assignment
Work experience 21 year 4 months
August 2019 — currently
6 years 10 months
3 STARS
Founder/Owner
- Founded a company for the implementation of startup projects in the market of the Turkish Republic.
- Nowadays several highly elaborated startups in the fields of the sharing economy and online rental service are currently on hold.
July 2018 — July 2019
1 year 1 month
Russia, www.rostelecom.ru
IT, System Integration, Internet... Show more
Projects Director
- Leading the SQM and CEM implementation projects program for all services provided to B2B/B2O/B2G clients. The project was started several times over the past 3 years, and only after my involvement there was successfully done work on audit of all B2B services in 86 regional branches, on determining business functional requirements, on target IT architecture, on integration plan with over 100 instances in the BSS/OSS stack and on project implementation roadmap. The estimated project TCO for 3Y is more than 20M EUR.
November 2008 — November 2017
9 years 1 month
Moscow, www.ru.tele2.ru/
Telecommunications, Communications... Show more
Head of Quality and Customer Experience
- Created a unique for the entire market division of management in roll-out, development and optimization of 3G/4G networks from a commercial point of view and customer experience perspective. Year to year network roll-out budget is more than 60M Euro.
- Implemented the first for the Eastern European market a crowd source solution for product quality and customer experience management. Project TCO for 3Y is more than 10M Euro.
- Deployed the most productive End-to-End service quality monitoring and products testing system in Eastern Europe. Project TCO for 3Y is more than 15M Euro.
October 2007 — November 2008
1 year 2 months
Russia, www.mts.ru
Telecommunications, Communications... Show more
Leading Technical Expert
- Developed methods of initial tuning and acceptance of the constructed fragments of 3G networks formed the basis of all service contracts with suppliers of the group of MTS companies.
April 2006 — October 2007
1 year 7 months
Moscow, www.megafon.ru
IT, System Integration, Internet... Show more
Senior Optimization Engineer
- Developed, tested, and implemented a system of default parameters for Circuit- and Packet-Switched networks at the stage of big swap from Ericsson to Nokia equipment.
July 2004 — October 2006
2 years 4 months
Ermak-RMS
Leading Quality Engineer
- Placed in order all logical parameters of networks built on various equipment suppliers Siemens, Huawei and Ericsson for centralized control of the quality of networks.
Skills
Skill proficiency levels
Driving experience
Driver's license category B
About me
Anton Kopysov
- Expert in customer experience and project management, entrepreneur.
- One of the topmost experienced head of service quality assurance and customer experience management in Russia.
- Excellent ability to sell an idea or project to high level management, can make decisions and take responsibility for them.
- Extensive experience in implementation of high complex customization solutions and projects, participation in procurement activities as a key decision maker.
- Excellent presentations and negotiations skills with top management team, ability to build long-term business relations.
- Experienced in leading and supervising big teams including technical and IT project managers, IT architects, back-end/front-end developers and engineers.
- Open for further career development as a member of the commercial or technical team in the fields of Telecom & ICT, Consulting, Banking, or Insurance.
Higher education (master)
2007
Higher education (master)
Siberian State University of Telecommunicatio Facultns and Information Sciences (SIBSUTIS)
The of Economics, Economist-manager, Economics and management in telecommunication agencies
2005
Higher education (master)
Siberian State University of Telecommunicatio Facultns and Information Sciences (SIBSUTIS)
The Faculty of Automatic Electro Communication (AEC), Master of Technical Sciences and Technology, Telecommunication direction
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia, Turkey
Desired travel time to work: Doesn't matter
