Key projects: 1. Establishing a Corporate University. Client - BERINGOV (in 2012 emerged with Eldorado Group) www.eldorado.ru Project goal: launching a Corporate University and leading its team during the start-up period. The Corporate University includes an assessment and evaluation team, a succession planning team, a Corporate Training Center, an e-learning department and an internal communications team. Outcome: * Developed the Corporate University strategy and methodology and had it approved by the Board of Directors ; * Designed and launched Intranet, corporate magazine, e-learning system (LMS), training programs for key categories of employees (induction training, management programs, field training and mentoring) 2. Sales skills development. Client - PRIMECONCEPT www.primeconcept.co.uk Project goal: training front staff's sales skills. Outcome: * Implemented assessment and training program for front staff due to changes in motivation system 3. Training Centre's methodology. Train the trainers. Client - SPSR Express. www.spsr.ru Project goal: establishing uniform methodological standards in Corporate Learning Center and teaching company's trainers up-to-date technologies and approaches in training and development. Outcome: * Held coaching sessions with managers and conducted training for corporate trainers * Implemented Kirkpatrick's model for evaluation of training outcomes and standard methodological practices 4. Personnel assessment and time management training. Client - CTI. www.cti.ru Project goal: increasing employees' efficiency through time management Outcome: * Used Assessment Center as an evaluation tool, alongside with a series of tests, activities and stimulation exercises, arrived at conclusions about the loss of efficiency * Conducted training and executive coaching, evaluated learning outcomes 5. Sales system's transformation. Client - DR AL. www.doctor-al.ru Project goal: increasing retail sales in the company. Outcome: * Analyzed in detail the existing sales scheme ; * Proposed and implemented a new scheme ; * Provided training for front desk personnel and recommendations for further field training ; * Carried out executive coaching ;

Responsible for planning and budgeting of the company's learning, management of Training Centers (head office in Moscow and seven regional training centers), the corporate training center trains over 10,000 employees a year. Reported directly to Vice-President of Human Resources. Key accomplishments: * Implemented uniform and holistic learning and evaluation system * Re-designed e-learning platform to streamline process and promote efficiency in training programs delivery and assessment * Established mentoring program ; * Actively participated and initiated changing of company's business-processes ; * Implemented client-oriented learning programs ;

Head of recruitment and learning Responsible for recruitment and learning function Key accomplishments: * Established company's Corporate Training Center ; * Changed entire recruitment and implemented a new induction system: it resulted in reducing staff turnover by 20% and in significant improvement of the employees' results during the trial period * Developed Client service's standards and actively participated in its implementation, due to all the activities improved customer satisfaction from 50% up to 80% ;

Key accomplishments: * Audited and evaluated company's learning system ; * Implemented customer service standards and retail staff appraisal system * Refocused strategic direction of front staff training to store managers gaps analysis and skill development ;

Responsible for sale, delivery and management of HR consulting services. By the end of the first year achieved all the financial goals, attracted 60% of customers through personal contacts and was promoted to a junior partner (co-owner). Key accomplishments: * Established sales and client services department, recruited and trained its staff * Developed all policies and standards related to sales and client service * Attracted top clients (Megafon, McDonalds, Diamond Communications, Felix) * Implemented CRM system for efficient interactions with the company's current and future's clients * Provided for company's participation in over 50 different activities, e.g. T&D exhibitions, HR clubs, professional conferences, * Managed consulting projects in such companies as Finn Flare, Kenguru, Russian Bank of Development, PRO-dvigenie, Funny Angels, Best Realty * Worked as tutor for Train the Trainers courses ;

Responsible for managing projects, attracting new customers and maintaining client relationships Key accomplishments: * Participated in creating training consulting departments ; * Reached all financial goals ;