- Handle incoming calls, messages, and service requests from clients via phone, chat, and multiple lead sources. - Coordinate job scheduling and route assignments for field technicians. - Manage invoicing, payment tracking, and process refunds when necessary. - Resolve customer inquiries and issues (troubleshooting), providing clear explanations and effective solutions. - Maintain a high level of client satisfaction through proactive communication and service follow-up. - Communicate with partner companies and lead providers to ensure smooth workflow and accurate data exchange. - Monitor incoming service leads, prioritize requests, and distribute them among technicians by service area. - Prepare daily and monthly reports on completed jobs, payments, and customer feedback.

- Perform a wide range of professional skincare and beauty treatments in a salon environment. - Conduct skin analysis and select appropriate procedures and products based on individual client needs. - Provide facial cleansing, exfoliation, hydration, lifting, peeling, and rejuvenation treatments. - Perform relaxing and therapeutic facial and body massages. - Carry out eyebrow and eyelash shaping, tinting, and care procedures. - Advise clients on proper skincare routines and recommend suitable home care products. - Maintain high standards of hygiene, sterilization, and workspace organization. - Ensure exceptional customer service and create a welcoming, relaxing atmosphere. - Keep detailed client records and assist in maintaining the salon’s professional image. - Stay updated on the latest trends, products, and technologies in the beauty and skincare industry.

- Supervised the full translation project cycle — from client onboarding to final delivery. - Managed corporate client accounts, ensuring high-quality service, deadline compliance, and client satisfaction. - Planned and monitored project budgets, calculated translator and freelancer payouts. - Coordinated both in-house and freelance translators, including those working directly with private clients. - Oversaw contract management with partner companies and clients. - Controlled invoicing, payment tracking, and reporting in cooperation with the accounting department. - Conducted recruitment and onboarding of new translators and administrative staff. - Prepared detailed monthly and annual performance reports for management.

- Operate an independent skincare practice within an established beauty salon. - Provide a full range of professional facial and body treatments tailored to client needs. - Manage all aspects of the business process — client scheduling, service execution, product selection, and payments. - Maintain professional standards of hygiene, safety, and customer care. - Build long-term relationships with clients through personalized service and visible results.

Organization and control of the process. Products and consumables ordering. Turnover control, write-off procedures. Control of cash discipline. Planning and control of employee work schedules. Training of personnel standards adopted by the company. Evaluation of staff performance during the shift. Interaction with the central office on all issues of the cafe. Reporting.

- Provide consulting support to company managers regarding translation and client relations processes. - Advise clients on the company’s services and project requirements. - Manage cooperation under government contracts, as well as with corporate and individual clients. - Coordinate the work of in-house translators and freelance specialists. - Negotiate and sign service agreements and translation contracts. - Oversee documentation workflow and ensure compliance with contractual terms. - Perform document translations to and from foreign languages when required.

Starting and running a retail store Human Resources, specifically: recruiting, performance management, and schedule workplace scheduling Managing profit and loss Facility management Safety and security and banking Product management, including ordering, receiving, price changes, handling damaged products, and returns Taxes reporting coordination Agreements and contracts set up Working with advertisement agencies Team Development, facilitating staff learning training, and development Problem solving, handling unusual circumstances

Official documentation translation Drawings, reports, philosophies, minutes of meetings translation Business meetings interpretation Business conversations interpretation Minutes of meetings compilation Review translations done by other translators Manage projects and priorities, negotiate deadlines, build and maintain ongoing relationships with internal partners Contribute to creating and enriching an in-house terminology database

Administrative duties for the working process and operations of the business projects Bank operations managing Work with clients Agreements and contracts set up Managing profit and loss Human Resources, specifically: recruiting, performance management, and schedule workplace scheduling Team Development, facilitating staff learning training, and development Creating and keeping up-to-date of important databases and documentation. Coordination of all processes related to working of the company. Regulation of financial invoices, payments and money transactions

Administrative duties for the studying process and operations of the project Recruiting and training of the teaching staff Methodological regulation of English languages, Technical English, Basic Technical Knowledge & English for permanent staff classes Contribute to the development and improvement of professional qualities of the future specialists of Agip KCO Assist and support handover of documentation during project duration to Management Creating and keeping up-to-date of important databases Coordination of all processes related to Training Special Project 3 such as assessments, final exams, support in recruiting of trainees to departments, organization of internal teambuilding activities etc. Regulation of financial invoices, call off orders issues, payments and money transactions

Organising and delivering classroom lectures to students Evaluating a students' class work and assignments Classroom management Preparing classroom and coursework materials, homework assignments, and handouts Recording and maintain accurate student attendance records and grades Maintaining discipline in the classroom Creating a vibrant teaching atmosphere Program planning development assistance Exams Assessor duties Teaching process coordination Methodological regulation of English languages classes Contribute to the development and improvement of professional qualities of the future specialists of Agip KCO

Communicating courteously with customers by telephone, email, letter and face to face Providing help and advice to customers Issuing refunds or compensation to customers Analysing statistics or other data to determine the level of customer service providing by organisation Being involved in staff recruitment and appraisals Training staff to deliver a high standard of customer service Preparing presentations Assistance in obtaining visas Assistance in translation and interpretation Organization video-conferences Organization foreign clients visits

Writing and researching accurate stories Seeking out and investigating stories via your contacts, press releases and other media Interviewing people in a range of different circumstances Building contacts to maintain a flow of news in your specific area Answering the phones on the news desk and reacting to breaking news stories Attending a variety of other events Attending press conferences Working as a columnist Planning contents of an issue Training of the new journalists New journalists articles editing

Office work Business correspondence keeping Meetings preparation Documents translation Meetings interpretation