Organized, planned and supervised the work of the division. The division includes a geographically remoted teams from Vladivostok to Kaliningrad: Department of support of intrabank systems, Department of control systems, Department of integration solutions, Department of electronic document management, Department of analytical and reporting systems, Department of customer relationship management systems. 150+ supported systems. 80+ employees. • Created a duty shift department, the work of which Deputy Chairman of the Board of the Bank esimated as classic. On the basis of the duty shift department of intra-banking systems were created Division of centralized duty shifts and the Unified Situation Center. • Organized the process of acceptance and transfer of automated systems into production from development departments. • Built a process for regular monitoring main indicators of automated systems. Installed in employees responsibility for the work performed. Expanded the responsibilities of support staff from issuing rights to installing releases, configuring systems and creating solutions for stability and availability in accordance with SLA. • Provided an extended support mode for systems of interaction with government agencies and an integration bus for bank-client systems. • Took part in meetings of Architectural Committee, Commission for Analysis of Technological Incidents and CAB. • Worked in the working group to create the Change process. Introduced a technical debt management unit.

• Organized, planned and supervised work of department: 3 groups, 25 employees (10 remote in Omsk). My department has the highest rates in terms SLA in Incident Management till 2018, NPS – 70%, Collaboration – 9.01. • Supported more then 100 applications based on WebSphere (WAS, WPS, BPM), Camunda, Tomcat, JBoss, IIS, .Net, Lotus Notes, Oracle e-business suit, DMS - Hummingbird, FICO OMDM, FIS Factoring; • Supported corporate ESB based on IBM Integration Bus – organized 24x7 support; • Used Agile methodology (Kanban) and best practice of DevOps (CI/CD, Git/Bitbucket, Artifactory, Bamboo, Ansible); • Participated as a role of the expert in projects activity at stages from Initial Projects up to the pilot project and transfer to support; • First department implemented Incident Management, Problem Management; • Spent 8 years in order to implement PowerOps - redistributed responsibilities/activities between system (set free time from routine) and functional (involvement increased and incident resolution time decreased) support; • Served as Community Lead when transforming 4 groups using the second DevOps model - in 6 months 2 groups completely (with collocation) switched to working with DevOps; • I have created first OLA/SLA in the Bank; • I have created digital KPI for business processes in lending (Mortgage, Individual, Credit Cards); • Assisted in the creation of similar reports for opening accounts, cards operations, ATMs, acquiring, etc. • Responsible for creating monthly IT report for business; • Participated in weekly Accidents Committee – I have created this process, KPI and I'm main approver “Reports of accidents” with applications; • Participated in monthly Vulnerabilities Committee – I have created this process; • Participated in the recruitment process, was responsible for outstaff, supervised training during the period of probation. • Built the system to promote employees from simple to hard, thereby reduce the minimum requirements for the candidate, decrease the search time and attrition rate; • Cooperated with internal/external software developers, created and approved contracts on support of 3 lines (UC); • Managed of Budget of Department (sometimes optimized for Division)

• Organized, planned and supervised work of group (21 employees, include 8 outstaffers) on maintenance functions assigned to group. In support more than 20 applications (from *.exe to ESB/WPS/WAS, 6 of them in a mode 22х6, more than 5000 users) closely related with individual clients: registering, open accounts, cards, deposits, loans, personal payments insurance, standing orders, generation reports etc. and daily pre and after COB procedures.

• Worked in the project «Consumer loan» on the basis of the decision of company FairIsaac Capstone. (DB – Oracle, business applications – standalone on AIX, webapplications - apache Tomcat). Coordinated the interaction of software developers on different platforms: HR (ESB-Oracle), NBKI (ESB-Oracle), MIDAS (AS400), BlackList/ONIX (linux-Oracle), ICDB (NT-DB2), SecurityCheck (LN), DMS (Hummingbird); • Developed stress testing from create test scenario to run scripts through Load Runner. • Managed systems WebSphere MQ on servers; • Participated in the project Oracle EBS iProcurement and distributed to different regions of Russian Federations; • Put on operations system of monitoring IBM Tivoli Omegamon.

• Administration applications and http servers on WebSphere Application Servers (Alfa-Credit, Alfa-IBS, Alfa-mobile, Alfa-click). installed on HPUX. Database installed on ORACLE. Server report based on Crystal Reports; • Managed systems WebSphere MQ on servers (more than 30) with operational systems OS/400, WinNT, HPUnix, AIX. Coordinated works of the developers which responsible for a software on different platforms; • Designed, created, adjusted, tested, put into operation and conducted monitoring and supported transport systems of data transfer between systems on various platforms: Equation (OS/400), Informix (HPUX), MSSQL-Server and other software on NT, including products Midas Kapiti; • Created a system of automatic monitoring and notification based on OMEGAMON (Candle) of state of servers, resolved critical situations; • Managed 8 servers with operation systems NT; • Worked with the alien (resident) developers of the new software, with colleagues from Management of bank technologies and Management of designing and development of information systems; • Managed group of engineers, organized and controlled operability of software and technical devices in four remote branches;