- IT strategy development and implementation - Development of technical standards and policies, selection of OS and HW platforms, telecommunications and office equipment - Software and hardware standardization - Hardware and software purchase: working with local and global suppliers (Dell, IBM, Lenovo, HP, Cisco, Canon, Zebra, Ricoh, Microsoft, Alta, 1C, CryptoPro) - Interaction with subcontractors - Some IT services were moved for outsourcing - Fault-tolerant IT infrastructure created - Organization of the IT department, staff selection, motivation, task and performance monitoring - Development and coordination of job descriptions and KPIs for IT staff - Training, professional development, improvement of personnel training and performance review on agreed KPIs basis - Administration of Windows Server 2008R2/2016 (AD, DNS, GPO, DHCP, FS, FTP, VPN, WSUS, IIS, Print Server), MS SQL 2008R2/2012, MS Exchange 2013, MS Exchange Online (Office 365), 1С v.8 server - Unified network based on IPSEC / PPTP VPN tunnels created in region and connected to the global corporate network - Antivirus products management systems setup and management - E-mail filtering systems Symantec MessageLabs and Proofpoint Protection Server management - Needful IT preparations for changing of finance system and successful Axapta implementation - Corporate software implementation (TMS, CRM, ERP) - Budget development and execution control for all company divisions in region - Preparation of technical documentation, formation of technical and commercial proposals, terms of reference and conditions, equipment specifications - Implementation of self-developed electronic document management system - Implementation of self-developed inventory system - Support and development of IT infrastructure projects - Provision of company’s technical development - Offices relocations, openings \ closings: full scope of work (selection and inspection of premises for offices, negotiation with landlords and contractors, control of work performance) Achievements: - Moscow head office was opened - Failover IT infrastructure created - The warehouse complex was opened and put into operation - Additional offices were opened in Moscow and regions - Solutions that made it possible to organize work without large investments have been found and implemented - IT department was created - Risk assesment and ISO certification - A unified network has been created in the Russia and is connected to the global corporate network - Axapta project - Corporate CRM, TMS, ERP implemented - 100% standardization of software and hardware - IT DRP developed - Separation of infrastructure and transfer of activities to the beneficiary of the warehouse complex - Switch to cloud-based virtual services

- Software and hardware standardization - Terminal servers and thin client’s implementation, moving users to terminal services - Full IT equipment inventory - Communication with service centers and support teams - Hardware and software purchase: working with local and global suppliers (НР, IBM, Lenovo, Cisco, Canon, Zebra, Ricoh, Microsoft, Alta, CryptoPro) - Communication with corporate ISPs (British Telecom, Verizon) - Russian segment of the company's internal site administration (news, events, etc.) - Support and development of IT infrastructure projects - Administration of Windows Server 2000/2003 (AD, DNS, GPO, DHCP, FS, TS, FTP, VPN, WSUS, SMS, IIS, Print Server), MySQL, MS Exchange, Citrix - Management of IT departments in 6 countries - Development and coordination of job descriptions and KPIs for IT staff - Regular performance reviews on agreed KPIs basis - IT staff recruitment, teambuilding - Reorganization of the IT department. Motivation of employees, task setting, performance control, staff training - Planning and budgeting, investment plan implementation monitoring - Suppliers search, negotiation, conclusion of contracts - Provision of company’s technical development - Coordination with the head office for IT services transfer to a new site - Offices relocations, openings \ closings: full scope of work (selection and inspection of premises for offices, negotiation with landlords and contractors, control of work performance) Achievements: - Hardware and software standardized - Users were transferred to terminal services, that significantly reduced the company's expenses - Selection and creation of IT team - Additional offices in Moscow and regions were opened - Combining offices to reduce costs during the crisis period - Transition to corporate ISP providers in the Russia - Creation of a data center on Sakhalin, which strengthened the company's position in the region and reduced maintenance costs - Corporate CRM, TMS implemented

1. Assembling department: - Assembling, testing, needful repairing of PCs - Checking complete sets to assemble - Acceptance and delivery of goods to the warehouse - Communication with service center - Consulting sales department - Communication with customers; consulting customers on terms of spare parts purchase and replacement - Selection of compatible components 2. Service center: - Communication with retail and corporate clients; - Acceptance of goods for warranty repair - Registration of documents for acceptance, repair, issue or replacement of goods, execution of refusals under warranty - Working with customer claims - Checking computers and components for defects - Computer Repair - Inspection (demonstration) of the acquired equipment - Selection of components for upgrading client computers

- A set of editing, layout design of educational and methodological literature - Assembly, setup and repair of computers - Setting up and repair of office equipment - Software setup - Networks construction and support - Novell Netware и WinNT server’s administration - Communication with suppliers of office equipment an IT hardware - Communication with students and teaching staff, user support