• Supported Games Management Systems (GMS) organization of the African Games Rabat 2019 - Volunteer, Accreditation, Sport Entries, Security Clearance, and Access Control Management areas; • Analyzed, adapted and synchronized business and system processes, service levels - acted as a bridge between the Customer business experts and the Delivery Team; • Lead the relationship with the Client functional areas in scope, managing the requirement sessions, training sessions, and supporting them in the day-to-day activities; • Identified risks, issues or concerns impacting the schedule or quality and devised effective solutions; • Worked close to the client functional areas to ensure a smooth operation of the Games Management Systems, from the specifications gathering until the end of the games, provided system consultancy services;

• Strategic planning, leadership, and oversight for all Accreditation-related matters across all 12 stadiums; • Liaison with all departments / external suppliers to ensure that their accreditation requirements are met – right staff number accredited, type and zones privileges given; • Liaison and building strong and friendly relationships with main stakeholders - FIFA and Local Organizing Committee to ensure effective business processes created; • Prepare, agree and implement special case procedures - last-minute Accreditation, lost/stolen accreditation;

• Created, executed and managed the Guest Pass Service Project (1,5 year / 4 venues / 7 guest pass centers / over 50,000+ requests); • Built and trained a strong team in a very short period of time (the right headcount and competence level (100+ personnel); • Analysed and adopted IT system (ATOS GUP) to existing business processes, internal policies and security requirements; • Identified and facilitated project-related change management activities (service process, client flows, timing); • Translated project objectives into deliverables on the day-to-day base (4 sub-teams, 1500+ guests per day); • Built positive relationships with multiple internal and external stakeholders (NOC, IOC, Marketing partners).

• Produced profitable b2b events (net profit: 20k to 50k) worldwide from small, 1 day events hosting around 40 delegates right up to major events that attracted 200+ people; • Attracted World class speakers; • Cooperated and coordinated with media institutions, advertising agencies and market research organizations to devise international conferences and events; • Brought to live new ideas that increased the profitability of the events up to 17% ( internet marketing/sales interns); • Run the delegate & sponsorship sales teams (up to 7 members depending on the project); • Built relationships with industry people in order to be constantly aware of the burning topics and influences that could potentially translate into a compelling, rewarding, and successful conference.

• Developed a new trademark in the IT field from scratch; • Conducted successfully a launching campaign with the budget less than £30k through Internet marketing and professional networks tools; • Elaborated product developments and product feasibility analysis initiatives by devising competitive pricing strategies (products were based on SAP, MS Dynamics, and 1C solution platforms); • Set up appropriate positioning and naming for a new trademark by evaluating the target of b2b market segment; • Built personally partnerships with key field players, media, and associations.