solving software and hardware problems via remote connection, support and maintenance linux and windows devices(servers, cash registers), software consultation, resolving tickets within SLA

-software administrating -incoming calls -providing tech support -manual testing -working with Microsoft SQL -PostgreSQL -Databases -1C administration and support -Online cash registers updates and tech support -financial and accountant's software -computer/programme setup -zabbix (instalation, monitoring) -Windows/Linux administration

Product – SmartMerch platform for analysis of goods exposition based on artificial intelligence. Our team is responsible for AI studying. 1. Analysis of tasks from head office 2. Task description for markers in Jira 3. Request of data from merchandisers in offline stores 4. Control of tasks implementation 5. Coordination of communications within distributed team 6. Manual QA of tasks, bug reporting 7. Reports for management about job done

1. Work with new clients from sales stage to course start: a. Product presentation b. Interview to define level of knowledge c. Preparation of appropriate course offer d. Conclusion of contract e. Launch new student to training process 2. Support of existing clients a. Consulting about platform features b. Solving minor technical issues (including simple SQL queries for bug localization) c. Reporting about major technical problems to technical team 3. Analysis of KPI to correspond company goals

-Communication with German customers in German and English -Communication with colleagues in Spain and Britain -Help customers in tech-cases with the website/app -Solve conflicts with delivery companies -investigate cases with lost/stolen/spoiled items -Work with banks/credit organisations -Chat support -E-mail support -Facebook/twitter support -CRM reports

-Chat support -E-mail support -Facebook/twitter support -CRM reports

-Incoming calls -Making orders -Dealing with drivers/costumers -Solving difficulties -Consulting in Russian/English