- Management of Corporative Telephone Network Operation Department - Bank Dial Exchange Development, modernization planning. - Projecting and project management, tenders holding and management, requirements specification making. - Tandberg Videoconferencing Systems Development. - Large-scale integrators management in project realization. - Technical correspondence. - Projecting of Dial Exchange Network consolidation into common numbered space. - Adoption of the new IP-addressing on Dial Exchange - Projecting and adoption of Outcoming Call Systems. - Recruiting, team building. - Requests and projects control. - Bank Call-center modernization, fault tolerance providing for bank telephony core - Work with wide regional network of banks - Organization of IT-assets turnover; registration, shift, write-off of equipment, components and consumables for financial administrative account. - Staff coordination, process and procedure construction under ITIL, service model realization under ITSM methodology.

- Avaya Dial Exchange network management (S87ХХ/S8500/S8400/S8300), about 60 exchanges in Russia and CIS. - Projecting and installation of Avaya IP DECT V.1.5.4 - Avaya R2 systems management. - Avaya IPO Dial-Exchange network management. - MS OCS 2007 R2 с АТС Avaya 8720\G650 integration project designing and management. - Telephony competence center management, staff: 2 engineers, 3 telephone operators. Adoption of new projects and services, training of technical specialists and users consulting. - BlackBerry service adoption, BES server management. - Project designing and management, tenders management, requirements specification making in Structured Cabling. - Dial Exchange installation in Russia and CIS. - FMC service adoption. Projecting and administration of the “Barsum” billing system. - Dial Exchange migration into IP networks. - Dial Exchange Network creation and its consolidation into common numbered space. - Setting up and administration of “Agat”, ”Sprut” and ”Ol’ha” recording systems. - Management of “Krok” and “IBS” large-scale integrators in new projects and services adoption. - Projecting and management of Tandberg and Polycom Videoconferencing Systems. - DIS and Philips congress-systems equipment management. - Administration of Avaya CallCenter СMS server , Avaya AES business applications server , Avaya SES SIP-server, IVR server. Full iInstallation of the Avaya Dial Exchange, migration from other vendors’ systems. Correspondence with IP VPN and Internet services providers, telephony, technical correspondence

- Customer support management. - VIP Service of VBD company. - Wealth accounting. ITIL department management. - Purchase of equipment, spares and consumables. Avaya Dial Exchange administrating. - Structured Cabling setup in the company office. - Development and adoption of the HelpDesk service interaction pattern with users

Customer support, Panasonic Dial Exchange administration. - Bank-Client system support, administration of 200 PC, request proceeding. - Cisco CM operational experience

- Customer support department management. Structured Cabling administration, network monitoring, PC support, printer support