- Provide the necessary administrative support to the Heads; - Ensure office is fully equipped and remains functional; - Liaise with suppliers and internal support groups as appropriate to troubleshoot issues (internet, telecommunications, etc.); - Manage general office procurement – e.g. stationery, consumables, kitchen supplies, etc. - Manage rent agreement and negotiations with the Landlord for office and car parking; - Manage document archiving and database; - Manage and control monthly budget planning process for general administration expenses, online budget control, analysis of expenses, etc.; - Manage and control all expenditure associated with general office suppliers, communications and purchasing; - Recruitment of administration staff; - Organizing corporate events: - Perform other administrative duties as required.

Responsibilities: 1) To provide administrative support to the Regional Manager of Eastern Europe: - work with all incoming correspondence of Regional manager , prioritize it; - calendar management (worldwide); - full travel support to Regional Manager and if needed for his Heads from other offices in Europe; - expenses reports; - manage personnel tasks if needed. 2) Administrative support to the offices in Eastern Europe: - set up offices in Europe and CIS countries; - general office administration ; - dealing with suppliers (working with the drafts of the contract, amendment the drafts according to the requirements of Head office, internal procedures, sign the contracts with Regional Manager, checking the invoices from the suppliers, control payments to the suppliers); - dealing with outsourced accountant and lawyers, IT and other business partners; - recruitment of the administration team; - management of the administration team (5 people); - HR - administration of the local staff; - cost planning, making the money order request to the Head office, dealing with the Financial Department of Head office, making monthly reconciliation reports to the Head office; - organizing corporate events;

- Staff recruitment; - Staff training,monitoring; - Manage the Team of 15th Citiphonebankers; - Development and implementation the internal banking procedures; - Providing high-quality customer support and achivement sales targets; - Achive service and sales targets for the Department; - Creating a quality control system; - Development of proposals for optimization / automation of call-center business processes; - Report to the Head of Department.