Care and development of dedicated customers including but not limited to pharmaceutical companies and research institutes (B2B & B2G). Carry out meetings with customers, presentations and commercial terms negotiations. Planning and forecasting on a regular basis. Contract and various agreement preparation. Tracking of supply and delivery statuses, keeping customer up to date, participating in late supply tackling. Payment tracking. Onboarding, managing and development of Key Account Specialist. Participating and leading internal company projects such as competition market research, internal guides set up.

Managing and developing customer portfolio in line with company guidelines and policies. Processing new inquiries, contracts, credit management, commercial and technical consultations, aiming in a long-term business volume growth. Volume & profitability targets achievement. Market analysis for competition and new potential customers in dedicated area. Preparation of various reports and presentations for higher management, participation in Regional Strategy development. Budget and sales planning.

In addition to customer service role taking care of dedicated customers within the region. Market research and analysis for new opportunities, import statistics analysis. KPI achievement for active and new accounts to meet volume/CM1 budget, contract and credit limit management, manage and develop customer relationships. Preparation of various reports/presentations for higher management. Budget and sales forecasts. Support in onboarding new team members for customer service and logistics.

Proactive customer support throughout all OTC steps: Master data maintenance Contract & supplement agreements Sales & purchase orders in both direct and merchandise business models Price, credit limit and payment accuracy tracking Shipping process coordinating Claim management Regional forecasting for production sites in EU and Korea Backing up logistics officer (daily contacts and coordination with transport companies, customs brokers, warehouse)

- responsible area - Asia-Caucasus region - coordination of supplies from Austrian warehouse to countries of the region; - contract management; - material availability tracking at main and local warehouses; - payment accuracy and credit limits control; - ad hoc reports; - sales forecast analysis; - analysis and report on refused material; - participation in local packaging building project; - SAP implementation in the region and training of involved employees; - coordination of all activities with registration department; - sales orders, forecasts, purchase orders, price lists, material master data maintenance