From Mach 2016 to March 2018 Plant HR BP (1800 Employee) Area of responsibility: HR Admin, Compensation & Benefits, HR Analytics Organized interaction between business and HR Shared Services Center Passed 2 regular inspections (Labor, Roskomnadzor) without any penalties Increased using of medical insurance on 900% in 2016. Implemented global methodology of salary review in 2017. From 2018 HR BP in Moscow for Customer Care Center: Provide whole cycle of people related activities (Goal setting, Performance appraisal, Salary Review, Engagement Index, Talent Review, Budget Review) Implemented new system of CCC agents certification Created Career Path program for CCC agents based on transfer analytics Launch the Success Recognition Program Cost saving - 10% in 2018 Employee engagement index 2018 - 64% vs 2019 - 78%

Designing and implementation of HR policy, according to the General organisation strategy. Business process reengineering in the departments: -Personnel administration Dept., -Standardization and development Dept., -Internal PR and corporative culture Dept. -Recruiting and training Dept. - Administrative Dept Designed and implemented grade system Organized corporate university for Midl-managment Formalized and optimized communication process in corporation.

Organized labor documentation in the temporary office at the start up in accordance with the labor legislation and corporate policies. Mass recruitment (300+ employees at start up). Provided trainings. Implemented corporate HR polices and standards (Assessment Centre, Performance Appraisal, KPI etc.) Controlled and saved personnel costs (internal&outsource); organized corporate events, wrote articles for corporate press. Provided the filling of 100% vacancies by the time store opening Completed 100% KPI 2009-2010 Got an excellent mark "A" in 2009.

Organized and controlled labor documentation; Made and conducted staff lists; Developed internal documentation Worked with military registration and enlistment office Took part in regional salary survey (Ernst&Young) Implemented HR software «1С 8.0», Produced universal templates of internal documents.