Achievements - Implementation of key portfolio activities: upgrade, balance transfer, stimulation actions (made preanalysis, defined target groups, summarized). - Integration of credit cards portfolio segmentation based on VISA recommendations (pilot solution) and controlled automation (BRD & testing) - Implementation of a campaign to increase customer turnover based on MasterCard 5-steps segmentation model.

Achievements - Coordinated the research of bank’s CRM-systems quality, prepared conceptual presentation of NBAproject structure and assisted the implementation and planning of that project - Prepared internal and external research for programs vision of Operations Department and CRM - Assisted in transformation strategy implementation: preparation of project documentation, conducting workshops for working groups, hiring, organization of programs requirements collection sessions. Scope: CRM, Operations. - Promoted from intern to junior specialist in June, 2016, promoted from junior specialist to senior specialist in August, 2016.

Implementation of the project on financial awareness. Project conceptualization and planning.

Research analyst at “Cultural practices of retirement pensioners” project

- Analyzed a large amount of statistical data; - Made a report on financial behavior of Russians.

- Set up research methodology; - Built quantitative and qualitative analysis.

English for 1-st year students

Data collection and analysis

Data collection