-sale of warehouse equipment and related products (to new customers and key ones - Citylink, Detsky Mir, Yandex.Market, Castorama, Lenta, Leroy Merlin, Petelenskaya poultry farm, etc.); - operational processing and distribution of incoming requests from internal (sales managers) and external clients (online orders from the site); - advising clients by phone, mail, chat (jivosite) on the terms of sale (rules, terms, cost of goods, services, delivery); -preparation of commercial proposals, invoices, contracts; daily control of payment of invoices by clients; - support of transactions with a client (work in SAP: customer establishment, order creation, invoicing, shipping, goods receipt, goods movement between warehouses); -coordination of order collection from different suppliers for shipment; -payment of invoices to suppliers (tracking the receipt of a complete set of closing documents); -Maintaining a database in a CRM system; -document circulation; -interaction with accounting, logistics, warehouses; -solution of current issues, controversial and conflict situations arising in the course of the execution of customer orders; - study of the company's product line in order to promote it on the market.

Progress: - creation of instructions and training of new employees; - monitoring the work of field service engineers at key customers of automotive (GAS, KAMAZ, Autotor, Daimler Rus, Scania, VW, Mazda, Mercedes, Toyota, PSMA, Nissan, Volvo, etc.) and General industry (BEKO, Samsung, LG electronics, OTIS, Grundfos, Hitachi, etc.), business trips; - participation in specialized exhibitions with the sales department; - startup and maintenance of electronic service database "e-check»; - processing of contracts the number increased from 40 units in 2012 To 108 PCs in 2019.; - at the end of the month of issue of invoice increased from 17(21) PCs. in 2017 to 40(45) units in 2019 + the main volume of current work. Responsibilities: - customer support (client base of more than 350 customers) - after-sales service within the framework of concluded service contracts (base of contracts – 108 PCs.) or new clients (processing of applications, negotiations, work with claims, etc.).); - monitoring the performance of work under customer requests by technical services (12 engineers in 5 regions); - preparation and approval of invoice proposals (in CTP, price, terms of payment) for customers according to (activity lists) the results of diagnostics; - processing of activity list and accounting of costs (internal cost of hours+spareparts) in SAP incurred for the repair of equipment; - administrative support of warranty service (cooperation with sales departments, placing an order for new equipment in SAP, tracking delivery dates or provision of tool repair); - monitoring compliance with the terms of contracts, control of receivables and receipt of prepayment; - work in SAP ERP Production (1E, 2W, 3W, 1S, 1I): placing order, processing of accounting documentation (invoices, acts) for settlements with customers, suppliers and contractors, control, reconciliation of calculations; movement of spare parts, cteate of customer cards(bank details), articuls of spare part, purchase order etc .; - communication with foreign contractors (customers from CIS countries and foreign office of Atlas Copco), organization and provision of workflow in SAP with customers and foreign suppliers of spare parts (contracts, invoices, acceptance certificates); - Maintain a register of accounts and the availability of acts, archiving documents; - KPI accounting of service engineers (Turnaround time, Utilization, Reaction time), providing a monthly report to the manager in EXCEL (pivot tables, functions, macros, filter/sort/group data, vlook up); - preparation of reports on the performance of the department (UGP, WIP, Warranty) from SAP in excel; - interaction with the accounting department (checking and correct receipt of payments, etc.) and logistics (processing delivery of spare parts on time, inbound delivery and delivery note, goods movement - inventory on warehouse stock); - preparation of documents for the logistics department (creating POs for ordering spare parts from Italy, Germany, checking the movement of spare parts in SAP); - maintenance of customers and spare parts in the system SAP, CTP, Lotus Notes.

- operational management of the branch (staff of 9 people); - management and primary accounting in 1C; - communication with clients (informing about services, entering into and maintaining contracts, operational advice, etc.); - accounting of orders and payments; - work with financial documents and a cash desk (reception of payment for services, keeping a cash journal); Confident PC user, Internet, 1C, MS Windows, MS Office, possession of office equipment.

Head of Laboratory of the Department of Management Administrative support of the educational process in the dean's office + the following: - determination of the laboratory's need for equipment, materials and other resources, taking measures to ensure the laboratory with these resources, their rational use and safety of equipment and instruments; - placing orders of the department in the workshops and printing houses of the university, at the enterprises of the city and region, - Participation in the conduct of educational and practical training of students and monitoring their implementation; December 2008 - march 2010 "Faculty Manager" February-december 2008 "Inspector in the department "Faculties" September 2004 - february 2008 "Inspector of the department of full-time tuition of the Institute of Social Engineering". Administrative support of the educational process in the dean's office.

Tasting, sampling, motivation of the buyer for the purchase, reporting. Over several years of work i gained a wide experience of active sales of different products (Nespresso, Cot'e dore, Grants, Milka, etc.).