-English lessons with children from 6-18 -Conduct a speaking club -Offer advice and guidance as well as lead them by example -Facilitate games and other activities in English -Help in the preparation for children’s events -Monitor and control children during all activities -Conduct some extracurricular activities for children

-Verify and correct all sales completed by other agents. -Blended agent - managed both incoming and outgoing calls. -Following various communication scripts when speaking to a caller. -Customer engagement. -Iidentifying customer needs, answering questions and providing solutions/alternatives to issues. -Up-selling products and services. -Entering customer’s data into the databases.

Attending to hotel guests needs Responsible for the cash register