- management of Front office; - check-in and check-out at the hotel; - booking of rooms; - audit activities; - supervising the quality of services rendered to guests; - solving all kind of problems, claims, requests of hotel guests; - administering the front desk activity (10 subordinates); - staff training; - solving administrative and economic problems; - work with system Fidelio; - preparation of reporting and financial documentation.

Responsibilities: • budget and profit of the Wellness center; • condition of the premises and equipment, technical issues; • quality of personnel and personnel policy; • discipline and order; • effective promotion of fitness services; • the development of the customer base; • customer loyalty. Achievements: My previous experience with hotel guests, hospitality and sociability, as well as experience in marketing have allowed me to establish a steady customer flow. The attendance of the club has tripled. I used a systematic approach in working with the client base. I have developed promotional and marketing activities aimed at attracting, retaining, and returning customers. I have extended the list of services provided for guests and increased the assortment of sports goods and sports nutrition. The sales of the health center have increased significantly. Regular positive feedback from guests is a convincing proof of a stable and high-quality work of the club.

Together with Executive Housekeeper build the professional Housekeeping department To develop and implement all Housekeeping standards according to company’s policy To provide training to all Housekeeping staff To organize purchasing process for necessary equipment To control and analyze departmental costs on a daily basis To organize and control the work with outsourcing companies To be responsible for the management of all operations and employees in HK department Maintaining at all times the highest quality of cleanliness and service To coordinate availability of rooms with FOM To supervise the daily activities of the Housekeeping department To conduct daily inspections of the Hotel, all housekeeping areas and follows up when To work closely with other departments to ensure smooth handling of guest requests, deliveries and special requests. To provide efficient, prompt, courteous and proactive service to achieve 100% guest satisfaction.

- study and analysis of hotel services market (analysis of supply and demand, competitors) and tendencies of market development; - study of price policy and competitive activity; - preparation of proposals and suggestions on the improvement of quality of rendered services, prospects of introduction of new kinds of services with regard to specifics of clients; - interaction with booking systems Worldhotels, Booking.com, Expedia etc.; - participation in the drawing up of a marketing plan, loyalty programmes and special proposals; - preparation of content for the start-up of a new website; - work with systems HIS Front-office 400 and Opera; - systems implementation EZYield Chanal Manager; - support of social network services TripAdviser and Facebook. Achievements The package of booking systems has been extended from two up to seven. Proposals on the improvement of a website have been implemented. I have introduced new tariffs in the pricing pattern.

- management of Front office and related departments; - supervising hotel computer base; - check-in and check-out at the hotel; - booking of rooms; - audit activities; - supervising the quality of services rendered to guests; - solving all kind of problems, claims, requests of hotel guests; - administering the front desk activity (10 subordinates); - staff training; - interaction with controlling bodies; - solving administrative and economic problems; - preparation of reporting documentation. Achievements Efficient management of the hotel during my shift. I have successfully solved complicated problems and found the way out of extreme situations. I have built up a reliable hard-working team. My proposals on the improvement of service quality have been implemented.

-audit activities; -check-in and check-out at the hotel. Achievements I have successfully held concurrent positions of an auditor, a receptionist and a cashier. I have been transferred to a senior position.