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Female, 41 year, born on 1 October 1984
Moscow, metro station Kantemirovskaya, willing to relocate (Moscow), prepared for occasional business trips
Customer service specislist
85 000 ₽ in hand
Specializations:
- Sales manager, account manager
Employment type: part time, project work/one-time assignment
Work experience 20 years 9 months
April 2017 — currently
9 years 2 months
ADWOW
Moscow, adwow.ru
Key partner specialist
- To support business process in organization with the launch of the projects;
- To communicate with the key partners;
- To maintain monthly reporting;
- To organize business meetings/presentations.
May 2009 — April 2017
8 years
Baker Hughes Company
Customer Service Team Leader
- To organize team work & customer order processing on time with best service level;
- To organize business process in line with Policies & Procedures;
- To provide best-in-class support for internal and external customers;
- To support achievement of Company's financial goals and high level KPIs (accounts receivable, lapse days, DSO);
- Sales accounting consultations for customers, sales and application teams;
- To optimize business processes in distant regions, best practices of communication with team members in remote districts;
- Internal & external audit;
- Any other projects.
February 2008 — May 2009
1 year 4 months
Baker Hughes Company
Customer Support Representative
- Communication with manufacturing plant (shop managers, logistics)
- Control of shipments timing included execution of documents in accordance with Russian legislation and individual customer’s requirements
- Goods deliveries analysis
- Contract Management (service, direct sales, leasing projects and repairs)
- Ensure a weekly report with relevant information on expect shipments
- SAP/R3 transactions re SD:
- sales orders
- shipping
- billing (invoicing)
- movements
- Ad hoc reports for CS, Inventory Manager and Project Managers
Projects
- SAP/R3 implementation re SD module
- Workflow process implementation
- Staff trainings re SAP, workflow
April 2007 — February 2008
11 months
OOO "ALCOA RUS"
sales support manager
- Maintain on-going communication with customers/plants to ensure that production/delivery times run to plan;
- To broaden and enlarge customer base;
- Monitor customer payments and take appropriate action at customer level;
- Monitor and process sales transactions and enquiries through to delivery;
- Participation in negotiations with the customers;
- Making of delivery contracts;
- Evaluate and monitor complaint transactions;
- Participation in some special exhibitions and seminars.
September 2006 — April 2007
8 months
OOO "ALCOA RUS"
sales support specialist
- Orders processing (from getting the request to putting into production)
- The control of stocking production and shipments in coordinated time
- Working with the documentation (specifications, invoices, shipments documents)
- Daily reports of warehouse conditions
- Documents’ consolidating for Marketing Department
- Customers’ information support
February 2006 — August 2006
7 months
ZAO "Impulse"
Manager-bookkeeper
- Ensure high level service for customers
- Communication with logistic department
- Fundamentals of bookkeeping
- Warehouse Management
- Control of shipment under a contract
- Information support of clients
September 2005 — February 2006
6 months
ZAO "Impulse"
Assistant manager
- Business correspondence
- Coordination of managers’ negotiations and meetings
- Partners’ and customers’ meetings
- Expense reports execution
- Translation of correspondence
- Advertising materials preparation
- Assistance in presentations’ conducting
Driving experience
Driver's license category B
About me
TECHNICAL SKILLS
MS Office, SAP/R3, 1S, Internet, social media
OTHER SKILLS
High level experience of leadership, learning experience, negotiation skills, presentation skills, commercial awareness, technical knowledge, excellent communications, conflict resolutions skills and ability to manage multiple functional roles, ability to make quality decisions even with ambiguous data.
Higher education
2006
Higher education
Chuvash State Pedagogical University
Psychology and Pedagogics/The teacher of English and primary school
Languages
Professional development, courses
2010
Microsoft Excel 2007. Advanced level.
МГТУ им. Н.Э.Баумана, certificate
2007
Effective sales
SIDO, certificate
2007
Upper Intermediate Business English
Tom House, certificate
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Up to one hour
