• предоставление консультаций по образовательным программам (по телефону и в переписке); • подбор программ и преподавателей в соответствии с задачами и пожеланиями студента; • обработка лидов и ведение сделок в Bitrix24; • встреча с потенциальными клиентами для завершения сделок и проведения оплаты (при необходимости); • координация процесса обучения, обеспечение взаимодействия между студентом и преподавателем; • поддержка действующих студентов, решение вопросов и проблем, связанных с обучением; • помощь в ведении соц. сетей: написание постов и оформление визуала для Instagram • своевременное предоставление маркетинговой и финансовой отчетности; • работа с Microsoft Office, Canva и Google-календарем.

• coordinating the activities of Front Office team members in an efficient way to keep up the optimal level of service; • ensuring all Front Office team members follow brand standards and procedures; • maintaining effective communication with all related department to ensure smooth service delivery; • preparing staff performance reports (enrollments, upselling etc.) • analyzing guests‘ satisfaction on a daily basis and offering ways to increase the rate; • providing 15-minutes trainings for Front Office team members on a daily basis (Marriott Rewards, Westin brand standards); • making sure all the daily duties are completed by Front Office Team by the end of the shift; • taking responsibility in the absence of Duty Manager / Night Manager

• ensuring all team members (reception staff, AYS operators, bellboys) adhere to standard operating procedures; • organizing daily duties of the Front Desk in an efficient way to ensure an optimal level of service and hospitality is provided to the guests; • filing guests’ problems and complains and offering options for their resolution; • communicating with regular and VIP guests on a daily basis to make sure that all their needs and requests are met; • successfully using miscellaneous selling techniques to sell room nights and breakfasts to increase the occupancy level and revenue of the hotel; • supervising check-in / check-out procedures; • providing trainings for new employees; • making the weekly duty roaster for the Front Desk team when needed; • taking responsibility in the absence of the Duty Manager / Front Office Manager

• check-in/check-out procedures; • providing the guests with the essential information about the hotel’s services and facilities; • being responsible for miscellaneous financial operations, cashiering; • dealing with Elite members, making all the preparations for VIP arrivals; • allocating rooms to expected arrivals after checking the guests’ preferences and special requests; • performing concierge duties (booking tickets for events, searching for tours and excursions, providing the information about the local area and current events); • dealing with mails and correspondence.

• taking care of inside and outside phone calls; • coordinating requests between the hotel’s departments; • registering the guests according to FMS procedures; • handling guests’ requests, problems and filing complaints; • taking Room Service orders and sending them to the responsible departments; • working with Opera, SmartButler, Micros, Microsoft Office

• консультация покупателей по наличию товара; • проведение наличного и безналичного расчёта; • открытие, ведение и закрытие кассового дня