Conducting site projects in the fields of: - sales & aftersales processes - business management - profitability - leadership - customer loyalty Training sessions for automotive dealer staff: - sales persons and service advisors - heads of dealer departments - top management

Site project management in a field of consulting for automotive business: - Negotiations with customers (national sales companies and dealers) - Participating in tenders - Coordination of consultatns and back-office stuff - Reporting for customer - Providing with reaching project goals - Developing future projects Successful experience in conducting site projects in the fields of sales, aftersales, customer satisfaction and business management

Operational management of 3 automotive dealerships (official representative of Volvo, KIA, UAZ and Chevrolet Niva, authorized repairer of Cadillac, Opel and Chevrolet) 12 heads of departments in direct submission (200 employees in total) Direct submission to stockholder, Responsibility for financial results of the group - Full audit for the group of companies (in terms of personnel, structure, processes, finances) was carried out - New structure for the group has been developed and implemented - Sales and financial targets for Q4 2016 have been suggested and accepted as well as for 2017 - New motivation and incentive program for employees has been entered - Regular training program for heads of departments has been initiated - CRM and reporting system have been tuned and relaunched

Managing the team of 7 managers in direct submission (70 people as a total in two legal entities) New organization structure and motivation package were suggested and implemented Initial trainings for sales staff were carried out according distributor brand book Maintaining key procedures in compliance to brand book Developing of new web site for GM authorized repairer Car sales targets were exceeded by 39%, Q1 2016 (BMW) Parts sales targets were exceeded by 11%, Q1 2016 (BMW) Mystery shopping and model mix targets were 100% reached

Leading the team of 4 business development managers (50% of national sales) Strategic negotiations with key partners (stakeholders, CEOs) Carrying out weekly trainings for the team Setting the targets and providing with their achievement Leading national CRM tool project as a key part of Good.Better.Best strategy Retail, wholesale and cash flow targets were reached, 2014 +1.4% market share growth for my team zone, Q1 2015 CRM tool was rolled out for 35% of my team zone network as a pilot prior the main project start

Increasing Opel passenger cars market share in the area of responsibility (18 dealers) Building strong relationships with the partners, tactical negotiations (stakeholders, CEOs) Reaching monthly and annual targets both in retail and wholesale Consulting dealer management to comply Opel brand book, build effective business structure and motivation model Average national market share was exceeded in all cities (6) of my responsibility, 2013-2014

Development of "FIAT" passenger cars sales volume in the area of responsibility Demand and supply control Market and competitor's analysis Developing the existing network Reaching weekly and monthly profit targets

Managing “Mercedes-Benz” passenger cars and vans sales department (14 people) Recruitment, teaching and coaching the staff. Setting monthly sales targets and their achievement control Following the distributor's brand book Retail sales increased by 35% in 2008 vs 2007 (vs 9% for “MB” sales in Russia, 2008) Customer satisfaction index increased up to 92% (vs 49%, 2007)

Retail selling of passenger cars and vans Personal sales - 250 units Certified Mercedes-Benz sales official representative, 2007

Cars pre-sales service

Postgraduate education, research officer. Investigations in the field of technology for high-purity semiconductor substances