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Male, 30 years, born on 21 July 1995

Moscow, metro station Ulitsa Gorchakova, not willing to relocate, prepared for business trips

Information Systems Administrator; 1st/2nd level technical Customer support

1 200 $ in hand

Specializations:
  • Sales manager, account manager

Employment type: full time

Work experience 4 years 1 month

November 2017January 2020
2 years 3 months
Federal State Unitary Enterprise "Russian National Researching Institute of Medicine and Balneology
MIS/SYS administrator, technical support, compliance manager
" Ministry of Health of the Russian Federation (main place of work) ------- * Administration of MIS (Medical Information System) users * Setting up new entries in MIS * Customization of roles, rights of user security profiles * Keeping up-to-date MIS system manuals * Maintaining the health of integration mechanisms with external systems (1C, website, infomat) * Live and online support for medical center empoyees and their customers * development and maintenance of new projects within the existing software * gathering of feedbacks and optimization of the system for the needs of users * sorting out customers tickets on daily basis, forming weekly reports on the most important issues, redirecting tickets * Operational interaction with the technical support service of the MIS developer * Establishment of information transfer processes, within its department and between different departments of the company. CRYPTO Alpha cash (Extra work) Financial and technical project, Multifunctional digital platform for diversified investments in Cryptocurrency
September 2017January 2019
1 year 5 months
Alpha-cash, crypto investment fintech project
Customer support, crypto technical specialyst, crypto analyst
for users of Fin-Tech platform ------- * Setting up accounts for new users * Answering support tickets on daily basis * Resolving various user issues from basic problems to very complicated ones * Collection feedback information and creating monthly reports based on the feedback
May 2016October 2017
1 year 6 months
CJSC "ROSTA"
Sales Manager, remote customer support
CJSC "ROSTA", pharmaceutical company Customer technical supporter (hereinafter Key Account Manager and Key account technical supporter), sales department ------- sales, work with remote sensing, document management * Work in 1C: Formation of reports for the period by clients: * Work with the nomenclature, sales reports, analysis of the market, competitors, assortment of pharmacies, the formation of special offers for customers in accordance with the analysis * Marketing activity for new drugs in the price list, collecting and preparing customer information for analyzing the effectiveness of ongoing promotions and marketing actions. Progress: The customer base turnover grew from 80 to 150 million rubles per month. Personal achievements: after a year of work, i've been promoted to a key account manager.
June 2013September 2013
4 months
Veropharm OJSC
CEO manager, technical support
Veropharm OJSC pharmaceutical company ------- Website Optimization and SEO Specialist http://www.veropharm.ru - http://www.veropharm.ru/ Marketing and Business Analytics Department Responsibilities * Checking the relevance of information posted on the company website * Making updates on company products, including RU and instructions * SEO management and everything else Progress * verified and updated information on 120 products of the company * Site traffic has increased significantly CJSC "ROSTA", pharmaceutical company

Skills

Skill proficiency levels
Helpdesk
Настройка ПК
MS Office
Python
1С программирование

About me

Advanced user of PC, 1C, MS Office, PharmSM, Kross-Market, VIVA, SBiS, Diadoc, Outlook PowerPoint, Adobe Illustrator (presentations), Excel and Access (macros, databases, pivot tables) able to quickly master software of any complexity. Advanced user of numerous Cryptocurrency exchanges since 2017, including Binance, Bittrex, Huobi and more. Since the beginning of the end of 2016, I have been an active participant in the cryptocurrency market. I have personal entrepreneurial and investment experience, money management experience. Crypto and Bitcoin are the most interesting things in my life , i work with crypto almost every day since early 2016. I have been participating in a few crypto projects such as RomanovTrade(one of the biggest public crypto funds in Russia), CryptoManiac, CoinSheet, 51Asic and more. Other important skills: Excellent spoken and written Russian; Fluent spoken and written English(upper intermediate), i write and speak in english almost every day. Analytical skills and logical thinking, critical thinking, multi-tasking, can handle high-pressure situations, willing to take irregular/additional hours/night shifts; High communication skills; Accuracy, obligatory, high patience, excellent skill in teamwork.

Higher education (bachelor)

2022
Higher education (bachelor)
2014
Higher education (bachelor)
Moscow Economic Business College
Complex Protection of IT Objects

Languages

Russian — Native

English — C2 — Proficiency

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter