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Male, 31 year, born on 17 August 1994

Moscow, готов работать удалённо, prepared for business trips

Technical support engineer

2 000 $ in hand

Specializations:
  • Technical support specialist

Employment type: full time, part time, project work/one-time assignment

Work experience 10 years 3 months

February 2021 — currently
5 years 3 months
Egnition Pty Ltd

Australia, egnition.io/

IT, System Integration, Internet... Show more

Technical Support Engineer + QA
Answering questions from customers and resolving their issues with applications within Shopify platform. Working alongside developers in testing and rolling out new features/updates. Working with customers for onboarding video calls to teach them how the apps operate and how the stores might benefit from using them
January 2020 — October 2020
10 months
Wrike

Saint Petersburg, www.wrike.com

IT, System Integration, Internet... Show more

Инженер службы технической поддержки
Diagnosing, troubleshooting and resolving client issues with the platform.
July 2019 — November 2019
5 months
Veeam Software

Saint Petersburg, careers.veeam.com/

IT, System Integration, Internet... Show more

Systems analyst
Internal support of web services and systems, administrating of users and users requests in Salesforce.
July 2018 — July 2019
1 year 1 month
DSX Technologies

Saint Petersburg, dsx.tech/

IT, System Integration, Internet... Show more

Technical support specialist
Diagnosing, troubleshooting and resolving client issues with the platform. Overseeing KYC/AML processes- verification of submitted documents and fraud detection. Restructuring and rebuilding of internal Knowledge Base and response templates. Working with developers during post-update periods in order to fix any encountered issues.
February 2017 — July 2018
1 year 6 months
Intermedia

Saint Petersburg, www.intermedia.net

IT, System Integration, Internet... Show more

Technical support specialist
Diagnosing, troubleshooting and resolving client issues with Company products. Providing information about customer's account: what is the current status of services, users and charges. Providing Worry-Free experience by contacting necessary departments in order to resolve issues or answer customer's questions in most convinient ways.
October 2016 — January 2017
4 months
Kelly Services

Moscow, www.kellyservices.ru

Business Services... Show more

Helpdesk specialist
Techical support of users (reinstalling the OS and setting up software), help with any problems that user encountered. Setting up and maintaining video conference rooms. Support for office equipment (such as printers, projectors, telephone hubs etc.. )
March 2016 — June 2016
4 months
Телеком-Экспресс, ООО

Moscow, www.te-ex.ru

IT, System Integration, Internet... Show more

Technical support specialist
Solving technical issues with household appliances by phone and e-mail messages.
November 2015 — January 2016
3 months
Европейский пенсионный фонд

Moscow, www.europf.com

Financial Sector... Show more

Call center operator
Consultation on the operations of the Fund, help with the paperwork for joining the fund. "Warm" calls in order to assist customers with their onboarding process.
February 2015 — June 2015
5 months
Такском, ООО

Russia, www.taxcom.ru

IT, System Integration, Internet... Show more

Technical support specialist
Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff.

Skills

Skill proficiency levels
входящие звонки
исходящие звонки
Helpdesk
Техническая поддержка
Точность и внимательность к деталям
обработка входящей корреспонденции
Умение работать в команде

About me

Confident PC user (OS Windows, Office). Personal qualities and skills: literacy, attention, high printing speed (including "blind" method), stress. Capable of learning fast. Ready and willing to dive into unknown in order to get new skills/knowledge. Easy to communicate and find reason with.

Education

Secondary education

Languages

Russian — Native

English — C1 — Advanced

Professional development, courses

2011
GOU SOSh (State Educational Institution Secondary Comprehensive School) №1319
GOU SOSh (State Educational Institution Secondary Comprehensive School) №1319

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter