Social Media Management: Maintain and manage the hotel's social media accounts, including but not limited to Facebook, Instagram, Telegramm and VK. Create engaging content, schedule posts, and monitor social media platforms for guest inquiries and feedback. Analyze social media metrics and propose strategies to increase follower engagement and reach. Content Creation: Assist in producing captivating marketing materials, including blog posts, newsletters, press releases, and promotional content. Collaborate with the design team to create visually appealing graphics, videos, and images to accompany marketing campaigns. Media Relations: Develop and maintain positive relationships with local and industry-specific media outlets. Draft and distribute press releases and media kits to gain coverage for hotel events, promotions, and achievements. Monitor media mentions and prepare media coverage reports.

Organise public and media relations work. Conducting monitoring of city events and their impact on demand. Development of unique offers aimed at increasing sales. Formation of new services aimed at increasing sales, both within the hotel and to external partners. Monitoring the effectiveness of the website, testing the website for usability for sales, bringing the website to the top positions in search engine results. Liaising with contractors to optimise the website and make changes. Maintaining the hotel's social media pages and creating relevant content. Generating continuous active traffic from social media to the official hotel website. Negotiating, concluding and maintaining contracts with key partners. Interaction with key bloggers and opinion leaders for promotion. Development of a PR strategy to build a positive image and increase brand awareness. Implementing a marketing strategy, taking into account the findings. Creating and setting up email marketing. Moderation of news items aimed at informing guests about the hotel's products and services and their implementation in the information resources. Creation of press releases and promotional material for Yandex.Direct campaigns. Development and maintenance of the general outline of the corporate identity of the organization.

1. Developing a strategy for brand presence and promotion in social media (including an audit of the current social media presence, competitive analysis, trend analysis, definition of the role of each of the media, definition and justification of KPIs in accordance with the role, business objectives and brand communication strategy, working out ways to achieve the set KPIs, etc.) 2. Creation of content plans according to the developed strategy 3. Creating content support and promotion plans 4. Working with Influencers 5. Integration of social media with other marketing activities, including projects with bloggers and partner special projects 6. Copywriting, independent creation of content for social networks Experience working with the premium segment, with contemporary art, exhibitions and luxury events.

Supervising, organizing, directing and coordinating the staff and activities of the Front Office Development of the company's tariff policy in accordance with seasonal demand Working with OTA Tariff's configuration in Fidelio and Opera PMS Development and deployment operational standards, procedures and instructions Interaction with contractors, quality control, reconciliation and control of payment of invoices Budget planning, control over the execution of revenue and expenditure parts of the budget Development of the hotel's loyalty program, attracting new partners Checking financial documents and guest accounts Resolving conflict situations, working with guest reviews Communication with VIP guests and companies Developing and conducting trainings in the department Organizing and supervising work with the Federal migration service on issues of migration registration foreigners

List of duties performed: 1. Work at the reception and accommodation desk; 2. Organizing the reception and accommodation of hotel guests; 3. Receiving and distributing calls, including calls in English; 4. Providing information services; 5. Prompt resolution of questions arising from the guests; Working with the cash desk; 6. Formation and submission of statutory reports; 7. Training of new FD administrators. 8. Knowledge of the rules of providing hotel services and international standards in the field of reception and accommodation 9. Carrying out night audits and closing the shift.

Conducting a basic financial audit of the hotel. Interaction with the financial controller Reception and accommodation of hotel guests. Coordinate the work of staff on quality guest service Control over the execution of cash discipline Assist subordinates in resolving problems and complaints from hotel guests Know precisely all the technical systems in the reception and accommodation service, as well as what to do in case of emergency (fire, accidents, etc.) Being informed daily of hotel occupancy, etc., banquets and events of the day. Trains new employees according to the main areas of the training program Replaces night manager in his/her absence and is responsible for employees during night hours

Brand Ambassador - Lady in Red 1. Provides comprehensive assistance to the Guest Relations Department. 2. Maintains an information database of guests in Opera, creates and ensures the timely delivery to the relevant departments and hotel services of daily reports and lists regarding guests and the services ordered by them. 3. informs employees of other departments about the arrival of guests, their special wishes, requests and personal preferences, as well as about the possibility of providing services to guests according to their personal preferences. 4. Provides a cordial and sincere greeting, considerate treatment of guests, and a friendly farewell. 5. Assist in greeting all arriving guests in the lobby, answering guests' questions, informing them of hotel services, special promotions, telling them how to get through, escorting them to their rooms. 6. Assist in resolving any issues that arise. Respond politely and effectively to guest complaints and resolve contentious issues; relay further instructions to colleagues in appropriate departments for favorable resolution of the issue.

1. Provides comprehensive assistance to the Guest Relations Department. 2. Maintains an information database of guests in Opera PMS, creates and ensures the timely delivery to the relevant departments and hotel services of daily reports and lists regarding guests and the services ordered by them. 3. informs employees of other departments about the arrival of guests, their special wishes, requests and personal preferences, as well as about the possibility of providing services to guests according to their personal preferences. 4. Provides a cordial and sincere greeting, considerate treatment of guests, and a friendly farewell. 5. Assist in greeting all arriving guests in the lobby, answering guests' questions, informing them of hotel services, special promotions, telling them how to get through, escorting them to their rooms. 6. Assist in resolving any issues that arise. Respond politely and effectively to guest complaints and resolve contentious issues; relay further instructions to colleagues in appropriate departments for favorable resolution of the issue.

List of duties performed: 1. Work at the reception and accommodation desk; 2. organizing the reception and accommodation of hotel guests; 3. Receiving and distributing calls, including calls in English; 4. Providing information services; 5. Prompt resolution of questions arising from the guests; Working with the cash desk; 6. Formation and submission of statutory reports; 7. Training of new SP&R administrators. 8. Knowledge of the rules of providing hotel services and international standards in the field of reception and accommodation 9. Carrying out night audits and closing the shift.

Responsibilities: Coordinate the work of various hotel services Processing of all incoming calls Registration of foreign citizens and registration of Russian citizens. Advising guests about the services, activities of the hotel. Reception of orders from guests.