- Qualifying the incoming leads and controlling them via CRM (Pipedrive) - Choosing the appropriate properties, basing on buyer’ demands - Supporting the deals from the beginning to the final stage - Making research of appropriate properties for sale

- Creating the database of properties for rent and sale on Phuket - - Recruitment and staff control - Quality control of services - Contracting with Phuket developers - Tracking the incoming inquiries - Working with existing clients in CRM - Setting and developing business strategy - Building trust relations with key partners - Making a research of appropriate properties for sale and for rent As a result of work - recruitment and successful staff training "from scratch" - Creation and maintenance of a database of objects for sale and rental on the island of Phuket - Creation and maintenance of a database of potential customers for rental and purchase of real estate - annual increase in sales conversion by 10-15%

Position: Manager, GM assistant, Guest Relations Manager ------- Main responsibilities and acquired skills Marketing: - Creating a positive hotel image, analyzing feedbacks and online reviews - Developing special suggestions for promoting the hotel services - Bringing- in new agents, as well as maintaining contact with current partners - Taking care of an official website: filling it with new information, developing new promotions etc - Working with OTA agencies: booking.com, agoda.com, expedia etc Hotel management - Supervising different departments: FO, FB, hotel staff (engineers, housekeeping) - As a part of working with staff - taught English Language - Participation in the strategy of hotel development Front Office - Negotiating with guests complains and solving them as swiftly as possible - Cooperating with Russian Representatives Office work - Correspondence with partners, agents and customers As a result of work: - making a 100% occupancy of the hotel - forming a positive image of the company - implemented a CRM system and participated in training process

Company representative Russian guide in Bangkok - arranged daily tours in Bangkok - interacted with Thai colleagues

- documents issuance - cooperate with agencies - cooperate with direct clients

Interpreter and coordinator at Suvarnabhumi Airport, Bangkok, Thailand - meeting tourists at the airport - transfer organization

- documents issuance - cooperate with agencies - cooperate with direct clients

Interpreter and coordinator at Suvarnabhumi Airport, Bangkok, Thailand - meeting tourists at the airport - transfer organization